Thank you for shipping to the USA for a reasonable cost. There is only one thing to suggest. Perhaps you can pack the bottles a little better? Some tape over the tops to keep them from popping open an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protect... See more
Company replied
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove... See more
Company replied
I’m so glad this site is available as a resource to safely obtain true French toiletries. The site initially did not ship my order, but once I followed up, customer service responded quickly and got m... See more
Company replied
3.2
Average
876 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Egregious admin fees charged without fair disclosure.
i ordered two La Roche Posay sunscreen products from FrenchBeautyHub. Total cost for the two was a little over $50 and I paid an additional shipping fee. Nearly two months later, I just received an invoice from FedEx for $20.40, including $2.90 in duties and taxes, and then an “admin few” which FedEx says they charge to pay the duties and taxes. While it is true that FrenchBeautyHub discloses that purchasers may be charged for duties and fees, I don’t think any of us anticipate that such an admin fee might approached 40% of the cost of the items purchased. I can live with the $2.90 duty, but sticking purchasers blindly with this kind of admin fee is bad business in my view. Certainly won’t be purchasing from them again and would discourage others from doing so.
September 9, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we completely understand your surprise at receiving an additional $20.40 FedEx invoice nearly two months after ordering two La Roche-Posay sun care products, especially when only $2.90 of that amount relates to duties and taxes.
We’re truly sorry that these additional charges affected your experience. The administrative fees shown on the invoice are determined and charged directly by FedEx as part of the import process; they are neither set nor collected by FrenchBeautyHub. For a detailed explanation or to dispute the amount, we therefore recommend contacting FedEx directly with your invoice reference.
We nevertheless take your feedback very seriously. Even when these charges are outside our control, we understand how important it is for potential import costs to be communicated as clearly as possible before ordering.
The FrenchBeautyHub Team
Advertisement
No problem getting a French product…
No problem getting a French product delivered
September 1, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that getting your French product delivered was smooth and hassle-free. That’s exactly what we aim for making your favorite French products easy to access wherever you are. Thank you for your trust!
The FrenchBeautyHub Team
Offering product that is proven…
Offering product that is proven effective and not available. Ease of use of website. Reasonable no-hassle shipping / arrival considering it is outside of U.S.
September 2, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you found a proven product at FrenchBeautyHub that was difficult to find elsewhere, and that your experience was smooth from start to finish. We’re especially happy to hear that delivery to the United States was fast and hassle-free despite the distance. Thank you for your trust!
The FrenchBeautyHub Team
This product is amazing and I’m so glad…
This product is amazing and I’m so glad I can get it in the US
August 26, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your lovely feedback! 😊 We’re delighted that you love this product and that FrenchBeautyHub makes it possible for you to get it in the U.S. Thank you for your trust, and we hope to see you again soon!
The FrenchBeautyHub Team
*** DO NOT WASTE YOUR MONEY *** Ordered…
*** DO NOT WASTE YOUR MONEY *** Ordered product on 31 July 2026. They emailed on the 26th August 2026 advising the order had been delivered. When I advised them it had not been delivered, I received and email from Mathieu on the 27th August 2026 apologising about the mixed messages and the order was in the hands of their courier. I emailed them again in the 27th August 2026 and again 1st September 2026 for tracking information. As of the 8th September 2026, they have not responded to any of my email requests.
August 24, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about this situation, especially for the lack of response to your recent emails. 😔 We completely understand your concern after receiving conflicting information regarding your delivery. Could you please remind us of your order number? This will allow us to check your case and the status of your parcel as quickly as possible.
The FrenchBeautyHub Team
Advertisement
The WORST customer experience I can…
The WORST customer experience I can remember having. It took well over a month for my order to arrive, and when it did, the A313 was missing from my essentials kit
I chased and chased them for a refund or replacement. After an initial apology that was written by a bot (or someone completely backwards), I was completely ignored. I’m still trying to get my money back through my bank
I’ve ordered from The French Pharmacy London many times before and never had an issue. I only tried Frenchbeautyhub because it was slightly cheaper - never again! I genuinely never write bad reviews, but this was beyond awful. Save yourself the hassle and use The French Pharmacy London
Update - Order #157352
June 10, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about this experience and completely understand your disappointment, especially after waiting over a month only to receive an incomplete order. 😔 We also regret that your follow-up messages went unanswered. So we can locate your case regarding the missing A313 and review exactly what happened, could you please provide us with your order number?
The FrenchBeautyHub Team
Order never received
I ordered from French Beauty Hub and the package never arrived. When I contacted customer service, they sent me a tracking link that did not work. I told them and they said they would contact the carrier and follow up with me. I never heard back. I reached out again several times and got no response at all.
I paid for a product I never received and was ignored when I asked for help. I cannot recommend this company based on my experience ! 😒😒
September 5, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about this situation and especially that you felt ignored despite reaching out to us several times. 😔 This is certainly not the experience we want our customers to have. Could you please remind us of your order number? This will allow us to locate your case, review the follow-up with the carrier, and escalate your request as quickly as possible.
The FrenchBeautyHub Team
This company is a SCAM
This company is a SCAM. Please avoid at all costs. 2.5 months ago i ordered 2 items. Still havent received a thing. They sent me a fake tracking number which hasnt updated in 42 days. They still wont refund me and all they keep saying is be patient.
Its an absolute shambles how this company is still operating.
PLEASE - GO ELSEWHERE FOR YOUR PRODUCTS.
I am now editing this review with an Update.
FrenchBeautyHub once again apologise for the extended delay and ask me to submit my order number. I have done this repeatedly on all different platforms, by email, speaking to a very unhelpful ‘Mathieu’, i have also reached out on Facebook messenger, Instagram messenger and provided my order number sooo many times. This company is a Scam. Any other legit business out there wouldn’t have an issue with refunding me and closing the case. I have been asking for a refund for over a month now and they refuse to entertain my request.
Be warned guys, you ARE wasting your money if you order from these scammers.
July 1, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for this exceptionally long wait and understand your concern regarding tracking that hasn’t been updated for several weeks. 😔 However, we would like to reassure you that FrenchBeautyHub is a legitimate business and we do not intentionally provide false tracking numbers. Could you please provide us with your order number? This will allow us to review your case and the tracking information provided, and follow up with the carrier for a concrete update.
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Hello, we’re truly sorry to hear that you still haven’t received your parcel and, above all, that you were left without a response. 😔 Could you please provide us with your order number? We’d like to locate your case as quickly as possible, check exactly what happened with your parcel, and follow up on your request with our team.
The FrenchBeautyHub Team
Advertisement
Terrible customer service and no delivery of order.
I have contacted the company numerous times about an order that is 2 months old. They keep saying they will escalate my query but nothing happens. I cannot recommend French Beautyhub.
July 8, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for this long wait and especially that our previous responses have not provided you with a concrete solution. 😔 We understand that after two months and several follow-ups, you expected more than simply being told that your request had been escalated. Could you please remind us of your order number? We’d like to review your case as quickly as possible and determine exactly what is causing the delay.
The FrenchBeautyHub Team
Ordered 21st July, now 6th Sept.
Ordered 21st July. Shipping updated 6th August, nothing since then. Not moved, tracking link now shows no information.
Emailed several times, get responses that say 'great news, it's on the way'.... With the same tracking link as before.
Utter shambles of a service, and I will purchase elsewhere in future.
September 6, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for the long wait and the lack of clear information regarding your parcel. 😔 According to the tracking information, your order is currently in the carrier’s possession. We will follow up with them from our side to request a more precise update. You can also contact the carrier directly using your tracking number, as they may sometimes be able to provide additional information more quickly. Please also feel free to remind us of your order number so we can review your case.
The FrenchBeautyHub Team
The best sunblock protection ever
The best sunblock protection ever , make my skin smooth, easy to apply.
September 5, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your lovely feedback, Ana! 😊 We’re delighted that you love your sunscreen, especially how easy it is to apply and how smooth it leaves your skin. Be sure to follow us on Instagram and Facebook for our latest arrivals and upcoming promotions!
The FrenchBeautyHub Team
Helpful and Safe
I’m so glad this site is available as a resource to safely obtain true French toiletries. The site initially did not ship my order, but once I followed up, customer service responded quickly and got my order out same day. I will definitely order again.
September 5, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your trust and lovely feedback! 😊 We’re delighted that our team was able to respond quickly and get your order shipped the same day. We’re also very happy that you appreciate being able to find authentic French products with us. We look forward to welcoming you back for your next order!
The FrenchBeautyHub Team
Advertisement
DO NOT BUY FROM THIS COMPANY THEY DONT…
DO NOT BUY FROM THIS COMPANY THEY DONT DELIVER GOODS I’ve been waiting since beginning of July they just say in transit refuse a refund appalling Customer Service crooks 😡
Also the reply they have given is exactly word for word same reply as always 😡😡
July 3, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for such a long wait and understand your disappointment. 😔 If your order is showing as in transit, this means it has been handed over to the carrier and is currently in their possession. We can of course follow up with the carrier from our side to request further information. You can also contact them directly using your tracking number. Please provide us with your order number so we can review your case more closely.
The FrenchBeautyHub Team
NEVER SHOP WITH THEM
Mu order was supposed yo be delivered in a period of time of 7 days, it has been a month and I don’t have my order, I don’t even have a tracking number so I can have updates. They sent me an e-mail confirminf that my order was delivered, but that’s not true. I’ve reached them by e-mail many times and nobody answer. Don’t throw your money with them.
August 11, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for the long wait and especially for the confusion caused by the email stating that your order had been delivered when you still haven’t received it. 😔 We also regret that your repeated emails went unanswered. Could you please provide us with your order number? We will check its exact status and provide you with the available tracking information.
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Hello, we’re truly sorry to hear that you still haven’t received your order. 😔 Could you please provide us with your order number? We’ll check its status and look into where your parcel currently is.
The FrenchBeautyHub Team
SCAMMER
SCAMMER! DON'T BUY FROM THEM, YOU WON'T RECEIVE YOUR ORDER! ALREADY WAITED 2 MONTHS AND COUNTING.
July 30, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for this two-month wait and understand your disappointment. 😔 However, we would like to reassure you that FrenchBeautyHub is a legitimate business, and we take delivery issues very seriously. Could you please provide us with your order number so we can check exactly what is happening with your parcel and follow up on your case as quickly as possible?
The FrenchBeautyHub Team
Advertisement
Nobody answered
I emailed them last week to ask why I had not received the product I ordered two weeks before. Nobody has answered my email yet, no reimbursement has been processed, no tracking number has been received and I am still waiting for a response.
September 4, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for the confusion. 😔 We did respond to your request, but unfortunately, it’s possible that our message did not reach your inbox or was redirected to your spam/junk folder. Please have a quick look there. If you still can’t find it, please remind us of your order number so we can review your case and resend the information regarding your order.
The FrenchBeautyHub Team
If there was a zero star option I would…
If there was a zero star option I would opt for that.
I dont even know if this business os legit.
I placed an order in July, had it confirmed a week later. Waited patiently 1 -2 wks. Nothing. Not updates whatsoever. Kindly and humbly reached out thru their only option given(online email) and received 1 delayed response "busy, will work to get order shipped". Waited patiently again 1-2wks. Still no notifications/updates whatsoever. Reached out multiple times. Maybe 3, 4, 5 times. Still NO RESPONSE/UPDATES/NOTIFICATIONS WHATSOEVER. Today is September 3.....I STILL HAVENT RECEIVED AN UPDAYE/NOTIFICATION/OR MY ORDER. Tried to get a refund but that only works AFTER u received ur order.....IF u ever even get it.....I want my money back AND my order AND compensation for their rude and conniving fustrating inconvenience!!!! Their squirrely actions and lack of customer service AND stealing from me is making me believe this company is a SCAM.
Ok check ur email. Order #163947. It should be there along with the other 6-7 emails. Its sucha shame it had to resort to this to FINALLY be "heard".
Ya see.....they seen a review that exposed their shiesty bullsh*t and respond via the public eye to make like they gonna address the situation and/or paint the picture as if they are catering to the customer. FYI anyone seeing this, their reply on trustpilot was just for show. Today is September 17. NO NOTIFICATION/UPDATE/PRODUCTS ETC WHATSOEVER. This is f*skin ridiculous!!!!!! 2 months+ and getting away with murder???
July 15, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for this experience, especially for the lack of communication that left you feeling ignored. 😔 We understand that after several weeks and multiple follow-ups without a clear update, your trust has been seriously affected. However, we would like to reassure you that FrenchBeautyHub is a legitimate business, and we take your situation very seriously. Please provide us with your order number so we can locate your case, review the exact status of your order and refund request, and provide you with a concrete response.
The FrenchBeautyHub Team
Shipping to Israel
I was happy to know you can send the product to me in Israel
August 27, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that we were able to help you order the product you were looking for with delivery to Israel. Thank you for your trust, and we hope to welcome you back to FrenchBeautyHub soon!
The FrenchBeautyHub Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.