Fresh Car Reviews 

3,485
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, hardworking, and always ready to go above and beyond to deliver truly exceptional results. People really appreciate the professional mobile service, noting that their cars are left looking completely pristine and brand new after a very thorough clean. Some reviewers were not happy with specific cleaning oversights, noting that interior windows and windscreens were sometimes left streaky or covered in grease. Furthermore, a few customers also mentioned experiencing unexpected scheduling difficulties, last-minute appointment changes, or noticeable arrival delays with their bookings.

What people talk about most

Service

Customers report overall satisfaction and positive experiences with the service. Consumers appreciate the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Quality

People report positive experiences with quality, noting that vehicles look immaculate and brand new after... See more

Product

Reviewers mention positive feedback about product, noting that older vehicles look brand new and immaculate... See more

Booking process

Consumers experience mixed feelings regarding the booking process. Many reviewers report that scheduling is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darien was running a little late but he messaged to give me a revised ETA, on arrival he got straight to work, tapped on my window on completion and the car looked as new. Poor guy, it was relatively... See more

Company replied

Rated 5 out of 5 stars

My car interior was absolutely filthy with ingrained muck and straw all remnants from tip runs and horsey life. Tommy went over and above and did a fantastic job, it looks brand new. I would whole h... See more

Company replied

Rated 5 out of 5 stars

I'd highly recommend this company Tommy from fresh car Burnley arrived as agreed. In fact a couple of minutes earlier which I found courteous. Everything that was needed he had brought with hi... See more

Company replied

Rated 5 out of 5 stars

Jonny from Freshcar Liverpool was really good, he did a very good job. However, scheduling with this company was a little bit more difficult. However, the overall experience was good. Thankyou.

Company replied


Company details

  1. Car Detailing Service
  2. Auto Repair Shop
  3. Car Accessories Store
  4. Car Dealer
  5. Car Service
  6. Car Wash

Written by the company

Fresh Car is a nationwide mobile car care service, delivering Valeting, SMART Repair and Mechanics directly to your doorstep. Our trusted network of friendly, professional franchise partners operate across the UK, bringing high‑quality car care to you at home or work. With Mobile Car Valeting you can choose from quick refreshes to full deep‑clean packages, all carried out on your driveway. Whether you need your car looking its best for a special occasion or simply want it feeling fresh again, our team brings everything needed to you. Our SMART Repair services fix minor bodywork issues on the spot, saving you the hassle of bodyshop visits. This includes bumper scuffs, paintwork touch‑ups, small dent repairs and minor alloy wheel refurbishment, usually completed within a few hours. Our mechanics handle everyday maintenance and repairs wherever you are. From diagnostics and servicing to brake pads, oil changes and more complex jobs, we make it easy to keep your car running smoothly without the inconvenience of a garage trip. Every service can be booked online in minutes. Simply choose your location, pick the service you need, and we’ll come to you. No phone calls, no waiting around, just straightforward, reliable mobile car care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,485)

652 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent job

Excellent job. On time and Sean was very helpful. Will definitely use Fresh again.

August 10, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Roy,

Thank you for your fantastic review! We're delighted to hear that Sean arrived on time, was helpful, and did such an excellent job on your vehicle.

We'll be sure to pass your kind words on to Sean. It's great to know you'll be using Fresh Car again, and we look forward to welcoming you back!

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Rated 5 out of 5 stars

Excellent service

Karl arrived punctually,was very polite and worked solidly! The car looks great!

August 10, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Heather,

Thank you for your fantastic review! We're delighted to hear that Karl arrived punctually, was polite and worked so hard to deliver a great result.

We'll be sure to pass your kind words on to Karl. It's wonderful to know you're so pleased with how your car looks. Thank you for choosing Fresh Car, and we look forward to welcoming you back for your next valet!

Rated 5 out of 5 stars

It was brilliant

It was brilliant. I had a mini valet as that’s all I could afford. However I probably should have added a seat shampoo etc. But the valeter did an amazing job and was really professional and courteous. I have two dogs and they often accompany me. We go on muddy walks He made my car feel so clean. Thank you so much.

August 5, 2026
Unprompted review
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Reply from Fresh Car

Hello,

Thanks for taking the time to leave a review outlining your experience.

We're so glad to hear you were happy with the service that was provided.

Thanks for recommending!

Rated 5 out of 5 stars

Sean arrived on time as agreed and got…

Sean arrived on time as agreed and got stuck in to the task of trying to make a silk purse out of a sows ear !! Cleaning a car that has been stood for over 6 months. After 2 and a half hours without a break...that was offered...i was presented with s showroom car. Clean inside and out. Well done Sean. You were a credit to yourself and company.

August 6, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Derek,

Thanks for taking the time to leave a review outlining your recent experience with Sean.

We're so glad to hear you were happy with the results and service delivered by Sean.

Thanks for recommending!

Rated 2 out of 5 stars

Didn't receive the full advertised clean - disappointed!

Booked a £90 full valet which advertised the wet vacuuming of the mats, fabric areas and seats. Only the mats were done and this was only after I asked because I saw them being put back in the footwells after a dry vacuum. Internal windscreen also appears not to have been done as still very streaky.

The appointment was also moved three times after booking, which wasn't great.

My car looked clean but as I didn't receive the full service paid for (and £90 isn't cheap!), I can't rate it more than 2 star.

August 6, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hi Samantha,

We're sorry to learn of your disappointment. Please can you reach out to us on clean@freshcar.co.uk with your booking details so we can look into this further as unfortunately this does not seem to be something we are aware of. Thank you.

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Rated 5 out of 5 stars

Excellent Service

Great attention to detail and a willingness to please. The car looks fabulous!

August 4, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Julie,

Thanks for taking the time to leave a review, We appreciate it!

We're so glad to hear you were happy with the service that was provided.

Thanks for recommending!

Rated 5 out of 5 stars

Extremely easy to book on a day and…

Extremely easy to book on a day and time that I wanted. Great communication from Harun, the fresh car representative, letting me know when he was arriving. Harun was professional and courteous and his work ethic was exemplary. At the end of the appointment my vehicle was left in near showroom condition. Great service, will definitely be using Fresh Car again.

August 5, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Ian,

Thanks for taking the time to leave a review outlining your experience with Harun.

We're so glad to hear you found the experience easy, convenient and professional.

Thanks for recommending and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Simple to organise

Simple to organise. Pleasant valeted. Exactly as needed. Thank you!

August 6, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Heather,

Thanks for taking the time to leave a review, We appreciate it!

We're so glad to hear that you found the booking process easy and the service exactly as required.

Thanks for recommending!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, had both cars fully valeted and they are gleaming. Friendly and professional, thank you!

August 6, 2026
Unprompted review
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Reply from Fresh Car

Hello Naomi,

Thanks for taking the time to leave a review.

We're so glad to hear you were happy with the service provided on both vehicles.

Thanks for recommending!

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Rated 5 out of 5 stars

Jef was awesome

Jef was awesome. My car was immaculate. Extremely thorough and was delighted with the end result. Can't recommend him enough.

August 5, 2026
Unprompted review
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Reply from Fresh Car

Hello Debbie,

Thanks for taking the time to leave a review outlining your experience with Jefin. We're so glad to hear all went well.

Thanks for recommending his services!

Rated 5 out of 5 stars

I have just had my car cleaned by Nick…

I have just had my car cleaned by Nick - he was super professional, incredibly helpful, car looks stunning he did a great job.

August 6, 2026
Unprompted review
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Reply from Fresh Car

Hello Jackie,

Thanks for taking the time to leave a review, We appreciate it!

We're so glad to hear you were happy with the service provided by Nick.

Thanks for recommending!

Rated 5 out of 5 stars

Great experience and clean as always!

August 4, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Aine,

Thank you for your wonderful review! We're delighted to hear that you had another great experience with us and that your car was cleaned to the high standard you've come to expect.

We really appreciate your continued support and look forward to providing you with the same great service again in the future. Thank you for choosing Fresh Car!

Rated 5 out of 5 stars

Jef was lovely & did an amazing job

Jef was lovely & did an amazing job. I’m very pleased with the service.

August 4, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Anna,

Thank you for your wonderful review! We're delighted to hear that Jef provided such a friendly service and did an amazing job on your vehicle. It's fantastic to know you're so pleased with the results.

We'll be sure to pass your kind words on to Jef. Thank you for choosing Fresh Car, and we look forward to welcoming you back for your next valet!

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Rated 5 out of 5 stars

My new car was delivered filthy…

My new car was delivered in a filthy condition, and although I like to clean them myself, I thought a professional valter would thoroughly clean the whole car far better than I could, I must say excellent results overall and the whole car looked new again, I will endeavour to maintain it to the current standards, timely and quick service and easy booking process, would thoroughly recommend

August 3, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Derek,

Thank you so much for your fantastic review! We're delighted to hear that we were able to get your new car looking as it should have from the start. It's wonderful to know you were so pleased with the results, as well as our easy booking process and timely service.

Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience. We look forward to helping you keep your car looking its best in the future. Thank you for choosing Fresh Car!

Rated 5 out of 5 stars

My new car was delivered in a filthy…

My new car was delivered in a filthy condition, and although I like to clean them myself, I thought a professional valter would thoroughly clean the whole car far better than I could, I must say excellent results overall and the whole car looked new again, I will endeavour to maintain it to the current standards, timely and quick service and easy booking process, would thoroughly recommend

August 3, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Lucy,

Thank you for your fantastic review! We're delighted to hear that we were able to restore your new car to the condition you were hoping for. It's great to know you were impressed with the quality of the valet, as well as our quick service and easy booking process.

Your recommendation means a lot to us, and we're so pleased we could help get your car looking like new again. We look forward to welcoming you back whenever your vehicle needs its next valet. Thank you for choosing Fresh Car!

Rated 5 out of 5 stars

Professional and friendly guy did a…

Professional and friendly guy did a really thorough job.

August 4, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Graham,

Thank you for your wonderful review! We're delighted to hear that you found our valeter professional and friendly, and that you were so pleased with the thorough job carried out on your vehicle.

We really appreciate your kind feedback and look forward to welcoming you back for your next valet with Fresh Car!

Rated 5 out of 5 stars

Really professional service

Really professional service. Great attention to detail. Thorough cleaning. Car looks brand new!

August 4, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello,

Thank you for your fantastic review! We're delighted to hear that you were so pleased with the professional service, attention to detail, and thorough clean. It's wonderful to know your car looks brand new again.

We really appreciate your kind feedback and look forward to welcoming you back for your next valet with Fresh Car!

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Rated 5 out of 5 stars

Excellent Mini Valet Service

Easily organised, I made an error with my dates and they quickly rescheduled me to a later slot in the day which worked for me.

The valeter arrived on time and was very friendly and engaging. He got to work and had my mini valet done quickly and without fuss.

When finished he checked I was happy and satisfied with his work before leaving.

The car was not overly dirty inside or out and looked like new when finished. I was very happy with the company, the service and the mini valet. I would certainly use them again if needed and would not hesitate to recommend them to anyone else.

August 3, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Bill,

Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience from start to finish. It's great to know that rescheduling your booking was quick and straightforward, and that our valeter arrived on time, provided friendly service, and ensured you were happy with the results before leaving.

We're thrilled that your car looked like new after the mini valet and that you were pleased with both the booking process and the quality of the service. Your recommendation means a great deal to us, and we truly appreciate your support.

Thank you for choosing Fresh Car. We look forward to welcoming you back whenever your car needs its next valet!

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Very friendly and brilliant at his job. Car looked brand new when finished. Great value for money. 100% I will use them again.

July 17, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Stuart,

Thank you for your fantastic review! We're delighted to hear that our valeter arrived on time, provided such a friendly service, and left your car looking brand new. It's wonderful to know you felt the service offered great value for money.

We really appreciate your kind words and are thrilled to hear you'll be using Fresh Car again. We look forward to welcoming you back for your next valet!

Rated 5 out of 5 stars

James was brilliant

James was brilliant , he spent over 4 hours on my one year old car, I had previously had a very bad experience with a valeter called Osran a Blackman I think that’s his name, who stopped work because I’d phoned head office about saying it would take 2.5 hours for a signature valet because my car was clean!
His attitude was appalling.
I am so glad James called me and said he’d do a proper job which he did perfectly,

August 4, 2026
Unprompted review
Fresh Car logo

Reply from Fresh Car

Hello Phil,

Thank you for taking the time to leave your review. We're delighted to hear that James provided the high standard of service you expected and that he took the time and care to complete your Signature Valet to such a high standard. We'll be sure to pass your kind words on to him.

We're also sorry to hear about your previous experience and apologise that it did not meet the standards we aim to deliver. We're pleased that James was able to restore your confidence in our service and provide the experience you were expecting.

Thank you for your feedback and for giving Fresh Car another opportunity. We look forward to welcoming you back in the future.

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