We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
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Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
249 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was done properly with the new spec
It was done properly with the new spec. Happy 😊
May 6, 2026
Unprompted review
Reply from Frozen Brothers
We’re really glad you’re happy with the outcome and that everything met the new spec!
On time reliable knowledge problem…
On time reliable knowledge problem solver
May 6, 2026
Unprompted review
Reply from Frozen Brothers
Thank you—we’re glad you found us reliable and helpful!
Always gives a great service
Always gives a great service. Punctual and efficient👍
May 6, 2026
Unprompted review
Reply from Frozen Brothers
Thank you—we really appreciate your kind words and are glad you’re happy with the service!
Trowell South
Trowell South - gentleman was very helpful and explained issues etc
May 6, 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your kind feedback! We’re really glad you had such a helpful experience!
The worst business purchase will you…
The worst business purchase will you ever make. Thousands of points lost. Read the genuine reviews from the actual business owners, not all these fake reviews frozen brothers have had to do to try and hide the real reviews. Avoid like the plague, although I would say the plague would be better then dealing with this company
April 8, 2026
Unprompted review
Reply from Frozen Brothers
As mentioned on your previous comment, we believe this relates to a previous comment you posted, which we responded to with a request for further information and provided reference number #235071 to investigate this for you.
Unfortunately, we have not received any follow-up from you. We also haven’t yet been able to locate a matching account or case, which means we’re currently unable to investigate this fully.
Please get in touch with us using your reference number so we can support you as soon as possible.
I’ve had a very disappointing…
I’ve had a very disappointing experience with Frozen Brothers overall. The machines themselves have been extremely unreliable from the start — constant faults, repeated breakdowns, and ongoing issues that disrupt day-to-day operations. For a business that depends on this equipment, that level of inconsistency just isn’t acceptable.
What makes it even more frustrating is that these problems aren’t one-off incidents — they keep happening. The machines feel poorly built and not fit for purpose, especially considering what you’d expect when investing in this kind of equipment.
Raymond, the engineer, is constantly attending to fix the machines, which really says it all. To his credit, he’s excellent — always professional, knowledgeable, and helpful. He clearly knows what he’s doing and does his best every time he’s called out.
Unfortunately, even with Raymond’s continued efforts, the same faults keep returning. A great engineer can only do so much when the machines themselves are unreliable.
Overall, I wouldn’t recommend Frozen Brothers based on my experience with their machines. The only positive takeaway has been the service from Raymond, who deserves recognition for dealing with an ongoing issue that shouldn’t be happening in the first place.
April 25, 2026
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it.
We’re pleased to hear your positive comments about our engineer, Raymond, and will ensure this is passed on to him. That said, the issues you’ve described are not reflective of the level of service or reliability we aim to provide.
We haven’t been able to locate any account or case matching your review. We would really like the opportunity to look into this and support you. Please get in touch with us at customerservices@frozenbrothers.com, using the reference number #236067, so we can assist you and work towards a resolution.
Very friendly man & very quick as well
April 23, 2026
Unprompted review
Reply from Frozen Brothers
Thanks for the lovely review — much appreciated!
HE WAS HELPFUL ANS EASY TO TALK TO
April 22, 2026
Unprompted review
Reply from Frozen Brothers
It’s wonderful to hear that you had such a great experience.
KEVIN WAS VERY HELPFUL
April 23, 2026
Unprompted review
Reply from Frozen Brothers
We’re so glad Kevin was able to be of service.
Kevin H Was a good engineer solved all…
Kevin H Was a good engineer solved all of the issues we had
April 22, 2026
Unprompted review
Reply from Frozen Brothers
Thanks so much for your kind feedback — we’re really glad Kevin was able to help.
Rikki was very helpful
Rikki was very helpful. He knew exactly what to do when I explained the problem
April 22, 2026
Unprompted review
Reply from Frozen Brothers
We really appreciate your lovely feedback and will be sure to pass it on to Rikki!
Reply from Frozen Brothers
We are glad you had a good experience!
Reply from Frozen Brothers
Thanks a bunch — made our day!
Reply from Frozen Brothers
We’re glad to hear that!
Reply from Frozen Brothers
Appreciate it! Glad we could help.
New motor fitting
Justin came in fixed new motor everything working as it should excellent service as per usual.
March 28, 2026
Unprompted review
Reply from Frozen Brothers
Amazing — glad it’s all sorted! Justin smashed it as usual.
He is nice person thanks Tom 😊
March 27, 2026
Unprompted review
Reply from Frozen Brothers
We really appreciate your kind message about Tom — it warms our hearts.
Reply from Frozen Brothers
Thank you — we’re really glad you had a good experience.
Reply from Frozen Brothers
Thanks so much! We’re glad to hear Mark’s quality work stands out.
Reply from Frozen Brothers
We're glad you found it helpful. Thank you for your feedback.
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