We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent service by the engineer and…
Excellent service by the engineer and very friendly to
February 3, 2026
Unprompted review
Reply from Frozen Brothers
Thank you — we’re pleased to hear that!
John is the best one 👍👍
February 3, 2026
Unprompted review
Reply from Frozen Brothers
We’re delighted to hear that John made such a positive impression. He’ll be very happy to hear your kind words. 👍😊
We appreciate your feedback and are glad you had a great experience!
Technician Martin what an amazing help…
Technician Martin what an amazing help at Puttstars Peterborough on the 3/2/26. He fixed the issue quickly, had a polite conversation, gave us some tips and tricks and then signed off the job.
February 3, 2026
Unprompted review
Reply from Frozen Brothers
Thank you for sharing your experience! We’re pleased to hear that Martin provided quick, helpful, and friendly support at Puttstars Peterborough.
Clear information about service
Clear information about service and maintenance. Very satisfied. Could have been told to us sooner but we were happy Fleur was there and now we hope we can enjoy our machine for the coming years.
February 2, 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your lovely feedback — it really means a lot to us. We’re happy Fleur was able to help, and she’ll be delighted to hear your kind words. We understand you would have liked the information a bit earlier, and we’ll keep that in mind. Most of all, we hope you enjoy your machine for many years, and we’re always here if you need anything.
The machine is always breaking
The machine is always breaking, they come out to do an unsatisfactory repair and then it’s still not working. They overprice a 3 year lease at £8k but it just never works. They waste 10l of syrup every time they attend and their answer is ‘tough’ even though they charge us £150 for that 10L of syrup - and it’s wasted because their machine is faulty. The won’t replace parts - just seals and adjust the syrup ratio - and blame the syrup on being sugar free.
February 1, 2026
Unprompted review
Reply from Frozen Brothers
Hi Rahmat, Thank you for sharing your feedback.
We're sorry we have not been able to locate a corresponding case in our system. The feedback you’ve described is unusual, so we would like to look into this further and make sure everything is addressed appropriately.
To help us investigate, could you please contact us quoting your reference #223220, which was created for you? This will allow us to dig a bit deeper into the matter.
We appreciate your cooperation and look forward to resolving this with you.
Martin is a very good reliable engineer
Martin is a very good reliable engineer
January 28, 2026
Unprompted review
Reply from Frozen Brothers
Thank you — your kind message truly means a lot.
Engineer now what he is doing
Engineer now what he is doing, excellent communication
January 27, 2026
Unprompted review
Reply from Frozen Brothers
We’re delighted to hear that our engineer provided clear communication and demonstrated strong expertise during the visit. If you ever need further support, we’re always here to help.
Ryan was a star
Ryan was a star ! Really helpful and explained the issue. Identifyed the problem quickly and had us up and running asap. Credit to you your company.
January 26, 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your wonderful feedback! We’re glad Ryan could help and get everything sorted quickly. We’ll make sure he knows how much you appreciated his support.
Really helpful and polite
January 26, 2026
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback. Providing helpful and polite service is very important to us.
Reply from Frozen Brothers
Thank you for your positive feedback. We’re glad to hear that you were happy with our service. Resolving customer issues efficiently and professionally is always our priority.
Reply from Frozen Brothers
Thank you very much for your review! We’re pleased to hear that you were happy with the efficiency of our service.
Reply from Frozen Brothers
Thank you — we’re pleased to hear that.
quick and efficient
Raymond was quick, efficient, and had the ice blast machine back in action in minimal time.
January 20, 2026
Unprompted review
Reply from Frozen Brothers
Thanks so much for the lovely feedback! We really appreciate you taking the time to share this -Raymond will be delighted to hear it.
Rob is excellent but timescale was…
Rob is excellent but timescale was ridiculous left without any tango for weeks over our busiest period
January 7, 2026
Unprompted review
Reply from Frozen Brothers
We sincerely apologise for the prolonged timescale and the disruption during such a busy period. We understand how frustrating this must have been and are actively reviewing our processes to improve service times going forward. We’re pleased to hear that Rob’s work was excellent.
Fantastic Martin
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them. Both have now been fine tuned.
January 10, 2026
Unprompted review
Reply from Frozen Brothers
Thank you for your kind feedback. We’re pleased to hear that Martin worked efficiently and ensured everything was fully operational. His attention to detail truly reflects his professionalism.
Reply from Frozen Brothers
Thank you, glad to hear that!
Reply from Frozen Brothers
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience and are delighted to hear your positive comments.
We look forward to supporting you again in the future.
Discovered problem and fixed in good…
Discovered problem and fixed in good time and manner
January 6, 2026
Unprompted review
Reply from Frozen Brothers
Thanks for letting us know! We’re pleased the problem was spotted and resolved in good time.
great service
January 6, 2026
Unprompted review
Reply from Frozen Brothers
Thanks so much — glad you were happy with the service!
ROB from Tango visited to service our…
ROB from Tango visited to service our Tango Ice Blast machine and did an excellent job. He carried out a thorough cleaning and fixed the machine properly. Very professional, efficient, and reliable service. Highly satisfied.
January 6, 2026
Unprompted review
Reply from Frozen Brothers
Thank you so much for your lovely feedback. We’re really pleased to hear that Rob did such a great job on your Tango Ice Blast machine. He’ll be delighted to know his professionalism and attention to detail were appreciated.
Thanks again for taking the time to share this.
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