We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
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Review summary
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Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Yet again had to have 2 visits from the engineers as the first came and “fixed” the problem, for it to start again 10 minutes after he left. Thankfully Martin is sent for the 2nd visit as he always do... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
290 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The engineer was present on a Saturday…
The engineer was present on a Saturday afternoon Wow!!!
What a guy..👍
He was actually really helpful and got the machine to work instead of scratching his head and walking out!
😬
October 18, 2025
Unprompted review
Reply from Frozen Brothers
A Saturday afternoon fix? That’s dedication! Our engineers don’t just turn up—they roll up their sleeves and get things working. It’s what we do best!
Peter was amazing!
Peter was amazing! Great guy with such good work ethic and cleanliness. Got us back up and running inmno time.
Highly recommended! Thanks mate
October 15, 2025
Unprompted review
Reply from Frozen Brothers
We appreciate your feedback and are glad Peter provided such excellent service - we'll make sure he hears your kind words!
Engineer was friendly & efficient
Engineer was friendly & efficient, & helpful
October 15, 2025
Unprompted review
Reply from Frozen Brothers
Thank you - we're pleased our team's skill and professionalism made a difference.
Martin was absolutely…
Martin was absolutely fantastic—professional, efficient, and genuinely helpful from start to finish.
October 14, 2025
Unprompted review
Reply from Frozen Brothers
We're happy to know our staff's knowledge made a positive impression.
Friendly And Efficient
October 14, 2025
Unprompted review
Reply from Frozen Brothers
Happy to hear everything went smoothly - we appreciate your feedback!
Morrsions daily
Martin has just been here to morrisons daily and he is a pleasure to have here he is always polite and friendly does his job efficency he can come anytime definitely worth 10 stars
October 13, 2025
Unprompted review
Reply from Frozen Brothers
Wow — 10 stars! That’s amazing, thank you. Martin will be over the moon to hear this — we’ll be sure to share your kind words with him!
Chris did a great job to get my fanta…
Chris did a great job to get my fanta machine back online
October 10, 2025
Unprompted review
Reply from Frozen Brothers
Glad to hear everything’s back online — sounds like Chris really nailed it! Thanks for letting us know.
Reply from Frozen Brothers
You're very welcome! We're always happy to help—glad we could respond quickly.
Morrisons Daily
got to Morrisons daily Whitehills in a timely manner, really nice and friendly, knew exactly what he was doing, completed service quickly and efficiently - Martin P
October 8, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much, Martin! Providing exceptional service through our skilled and friendly technicians is one of our biggest strengths—glad to hear everything went smoothly at Morrisons Whitehills!
John was very helpful as always when…
John was very helpful as always when called out
October 8, 2025
Unprompted review
Reply from Frozen Brothers
John’s always happy to help—great to hear he delivered again!
Reply from Frozen Brothers
Thanks for the feedback — always great to know our service met expectations.
Reply from Frozen Brothers
Thanks for your feedback! Great to hear John was so helpful — we’ll be sure to share your feedback with him.
Very Friendly & Helpful
Review for John A.
Very friendly to all staff members he encountered, gave the time of day to explain why he was visiting here in a friendly way, explain what they had done to both machines afterwards. He even took the time before he left to take myself through something I wasn't sure about, and ordered us new filters that we much need. 5 star service all round. Thank you
October 2, 2025
Unprompted review
Reply from Frozen Brothers
We’re truly grateful to have you as a customer, and we can’t thank you enough for sharing such a thoughtful review. Feedback like this is incredibly valuable to us and to our service technicians — it really means a lot.
We’ll make sure to pass this on to John — he’ll be delighted to see how much his work is being recognised and valued by his customers.
Reply from Frozen Brothers
Great to hear everything has been fixed perfectly — thanks for taking the time to share with us!
VERY HAPPY......
September 26, 2025
Unprompted review
Reply from Frozen Brothers
We’re so happy to hear that, Leon — if you’re happy, we’re happy!
Reply from Frozen Brothers
Thanks for taking the time to share about your experience, Alex. It's nice to hear about our technicians who leave a positive impression with their politeness and professionalism.
Great engineer
Great engineer, best one we have had out. Told us some good information about the machine for the future
September 24, 2025
Unprompted review
Reply from Frozen Brothers
Always great when our engineer not only fixes the issue but also shares useful tips for the future. If you’re happy to share their name, we’d love to celebrate their efforts — recognising our team is something we really value.
Jhon is the guy he helped us a lot
Jhon is the guy he helped us a lot
September 24, 2025
Unprompted review
Reply from Frozen Brothers
John made a real difference — thanks for sharing!
Martin was very efficient and promt
September 22, 2025
Unprompted review
Reply from Frozen Brothers
Appreciate the feedback, Nikesh! Great to know Martin handled everything so promptly and efficiently.
i wish your sales team new as much as the engineer who came out
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far
i have more contact with you asking how my experiences have been, which has been rubbish
September 19, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for taking the time to share your feedback, Ian. We’re pleased to hear the visit went smoothly.
That being said, we're sorry to hear that you were not satisfied with the service received prior to this visit. We can see that the case has now been resolved, after clarifying the subscription arrangement. We can also see that you received the POS requested, but please, don't hesitate to get back to us if you still require any further assistance!
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