Fullrate A/S Reviews

18,507

•

3.0

Internet Provider

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See what reviewers are saying

Its hard not to use offensive words, so ill do this quick. I have had sooo many bad experiences with Yousee since they merged with Fullrate back in March. I cant count how many times we wernt able to... See more

I shared my disappointing experience with Fullrate via Trustpilot. Here's some of what they wrote as a reply: "We try our utmost not to devalue our customers and their wishes, but sometimes w... See more

Company replied

Service over the years was decent. Where they lose a star is partly in insisting that we send their router back (I have never been asked by any of 8+ companies in the UK for this), but mainly th... See more

Company replied

I got asked to join You one afternoon somewhere in Copenhagen, many years ago. I was a bit sceptic about that way of getting new clients, but Your price was very good and I decided to check it out. To... See more

Company replied

Company details

About Fullrate A/S

Information provided by various external sources

TAK FORDI DU TAGER DIG TID TIL AT GIVE OS FEEDBACK

Vi sætter stor pris, på at du tager dig tid til at give os feedback. Den indsigt hjælper os til at vide hvad vi gør godt og hvis der skulle være noget vi gør mindre godt - så vi ved hvad vi skal arbejde på at forbedre.

OPLYS MEGET GERNE FULDE NAVN ELLER KUNDENUMMER

For at vi kan hjælpe dig bedst muligt, så må du i din Trustpilotanmeldelse meget gere angive dit fulde navn eller dit kundenummer. Så kan vi bedst muligt hjælpe dig, hvis du skulle have problemer. Vær opmærksom på, at dit kundenummer ikke bliver offentliggjort på Trustpilot. Det er kun dig, Fullrate og Trustpilots administratorer, der kan se det.

FULLRATE KUNDESERVICE

Få svar på dine spørgsmål her

Ring til Kundeservice på 32 15 45 00

Skriv til Kundeservice på kundeservice@fullrate.dk

Vores kundeservice er åben mandag til fredag 08.00-16.00

FULLRATE SUPPORT

Skulle du have et problem med forbindelse, WiFi, udstyr eller har du brug for anden teknisk rapport, så ring til vores eksperter i Support.

Ring til Support på 32 15 45 00

Skriv til Support på Support@fullrate.dk

Mandag til torsdag 09.00-17.00
Fredag 09.00-16.00

OM FULLRATE

Fullrate har siden 2006 hjulpet danskerne med at komme 100% PÅ internettet til en konkurrencedygtig pris. Vi ønsker, at vores kunder skal have den bedste internetoplevelse, og vi leverer i dag bredbånd med hastigheder helt op til 1000 Mbit. Udover at du hos os kan få bredbånd via Fiber, kabel TV-stikket, telefonstikket og Hybrid, så tilbyder vi mobilabonnementer, mobilt bredbånd og TV-pakker, så du kan samle hele hjemmets digitale behov hos os.
Hos Fullrate kører vi løbende konkurrencer alle vores kunder kan deltage i.

Contact info

Telegade 2, bygn. 4, 2630, Taastrup, Denmark
32 15 45 00
kundeservice@fullrate.dk
www.fullrate.dk

3.0

Average

19K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Nov 17, 2017

everything is fine but they need to …

everything is fine but they need to apply some changes for customer support .

November 17, 2017

Unprompted review

Reply from Fullrate A/S

Nov 19, 2017

Hi M.S.D

Thanks for the recommendation. If you can find the time, please feel free to sent us a mail at trustpilot@fullrate.dk explaining the problems you have encountered with our customer service.

Kind regards,

Anders J

Nov 16, 2017

November 14, 2017

Unprompted review

Reply from Fullrate A/S

Nov 15, 2017

Hej Thomas

Mange tak for din anmeldelse. Vi er glade for at høre at i har en stabil forbindelse, og er tilfredse med at være kunde hos Fullrate.

Venlig hilsen,

Anders J

Nov 13, 2017

Go Fullrate

Good service, quick response, good coverage, excellent prices

November 13, 2017

Unprompted review

Reply from Fullrate A/S

Nov 17, 2017

Hi Amr

Thanks for the kind words. It means a lot to us.

Kind regards,

Anders J

Nov 12, 2017

Top dollar 👍 😆

November 12, 2017

Unprompted review

Reply from Fullrate A/S

Nov 17, 2017

Hej Laila

High five med god weekend topspin tilbage herfra :D

Venlig hilsen,

Anders J

Nov 12, 2017

Happy customer for already 6 years

Great customer service, reasonable prices for lots of mobile data that's what kept me staying at Fullrate for more than 6 years.

November 12, 2017

Unprompted review

Reply from Fullrate A/S

Nov 17, 2017

Hi Ingrida

Thanks for your rating. It means a lot for us.

Kind regards,

Anders J

Nov 11, 2017

Fullrate

Har intet haft at klage over

November 11, 2017

Unprompted review

Reply from Fullrate A/S

Nov 15, 2017

Hej Claus

Det er vi meget glade for at høre. Håber at du i fremtiden også vil opleve det sådan.

Venlig hilsen,

Anders J

Nov 10, 2017

Man får det man betaler for

Man får det man betaler for. God service!

November 10, 2017

Unprompted review

Reply from Fullrate A/S

Nov 15, 2017

Hej Kasper

Tak for de fine ord :) Med venlig hilsen

Venlig hilsen,

Anders J

Nov 9, 2017

November 9, 2017

Unprompted review

Reply from Fullrate A/S

Nov 9, 2017

Hej Christian,

Et enkelt, men stærkt og flot budskab.

Tak for at du ville dele dette med os herinde på Trustpilot :-)

God aften.

/Josephine

Sep 13, 2017

Awful customer support and internet …

Awful customer support and internet service keeps on dropping.

September 13, 2017

Unprompted review

Reply from Fullrate A/S

Sep 14, 2017

Hello Trif

I can see you have been in touch with your technical support using emails, and the problem seems to be related to the WIFI signal and not the connection itself.
I would advice you to contact our technical support team by phone, so they can determine if the router is working as it should.

Regards
Casper C.

Fullrate A/S

Sep 9, 2017

I am happy to have ordered an Internet service from another provider

I've been using Fullrate for many years now and unfortunately my experience has been really poor. I've been reluctant to switch to another provider for this long, but today I am happy to have ordered an Internet service from another provider.

On multiple occasions I've had issues with Internet being down. Over the past few weeks, it has been awful. And I needed to restart my router so many times. And this is not the first time I am having this issue.

In short, we are DONE with Fullrate. Sorry Fullrate, but this level of service does not cut it.

September 9, 2017

Unprompted review

Reply from Fullrate A/S

Sep 13, 2017

Hi Vladimir

I'm sorry to hear, that your leaving Fullrate

I have checked your connection and it works fine - but I can see that your router has an issue and needs to be changed. The router is also 5 years old, and may be a bit tired. I can't see that you have been in contact with our support, so we haven't been able to fix the problem.

Your bad connection can easily be fixed by changing the router. I will send the new router to you, and then you can test it.

Again, i'm very sorry to see you leaving, but hope you will stay after trying out the new router.

Best regards

Chris R.
Fullrate A/S

May 19, 2017

Super god service

May 19, 2017

Unprompted review

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