Fullrate A/S Reviews 

I have been a customer for Fullrate for many years, unfortunately its only new customers that get treated well with them.

A while back the connection speed offered by the company went up, so you got more for your money. Long term customers have to log in to their account and do this manually under "skift hastighed"

The other day I seen the advert about the free tablet, even if I upgraded to the higher speeds, its only the new customers who get a free tablet, not people who have spent years with them.

Then I noticed (AGAIN) that the broadband speeds on offer have changed and I am paying 10kr a month more for a lower speed. Again I have to manually request the upgrade in speed and the downgrade in price.

It seems to me that not one person at Fullrate has the intelligence to think "hey I know what, we'll write the customer and tell them that they, for free/10kr less, have got an upgrade on the speed." That would of made the difference right here,

- Following my previous problem Fullrate were nice to me. They compensated me a month for free for having had a problem with set up and a rude staff member on their side.

- The internet got set up and was running very well for 2 months. Until 4 days ago when it stopped for no reason on a Saturday morning.

- I had to wait until Monday to get help as they have no customer service on weekends.

- On the call they said there was something wrong on my side and they would send a technician the next day. Which seemed pretty quick.

- The technicians showed up the next day which was good. However they spent an hour and a half looking at the problem and couldn't see anything wrong.

- They then saw at Fullrate's end I was no longer listed as a customer. There was nothing wrong on my side. They were annoyed that Fullrate had wasted their time. I was also frustrated because I'd had to take the day off work to wait for the technicians.

- I called up and Fullrate said they had to speak to another company to address the problem. They couldn't explain to me properly what had happened.

- They now want to send another technician but I'll have to wait another week!

- They said they would call me back but I've been waiting half an hour now.

I can't begin to explain what an obvious mess this company is internally. I want to leave them and never deal with them again but I have very limited options because of where I live.

Jeg har oplev at betale regning lidt forsent men de har give mig chance uden rykker gebyr. Billiger og God Dækning

Although I can speak and read Danish, it is better for me to write in English, my native language.... The customer service, attention to detail and accuracy have been excellent. From my initial contact, it was clear that Fullrate wanted to ensure not only that we agreed on the right services that suited my needs; but also that there was clarity around the process for both installing the agreed services and paying for them. The process was - and continues to be - flawless. Everything that Fullrate told me would happen on given dates, happened. Installation and activation of my WiFi service were painless. The invoice was of course sent timely; and is accurate. Highly recommended!!

😁😀😊🙂☺☺😂😁😇😇😠😠

They have okay prices on packages and deals and that stuff,
but they try to cheat money out of you every chance they get.
Like when changing between packages, they will charge you like 100kr for it, even if you do it yourself online!

Initial mail mentioned different price of package but the first invoice showed different amounts. Call accounts department and the sales person but Fullrate did not tried to understand the wrong initial communication and also asked extra money for the payment on top of that wrong invoice.

Good connection and great mobile signal

Firstly, I liked the service - the guy on the phone offered the best price and speed available in my living place. Moreover, tech guy came to fix everything for free and they gave a router for free also. However, internet is not fast and sometimes cannot load a simple video.

Excellent customer service, the internet connection is constant as well as the speed and the admin interface allows an easy configuration and tracking of the products.

First and foremost - terrible company with terrible service and terrible situation handling! The company seems to lack internall processes, internal communication and they fail to deliver customer satisfaction... where shall I begin having had problems since day one?

First, I became customer having choose to pay 225 dkk approx per month. Turned out after 4 months ... Fullrate was taking 300 a month, and even 400 dkk once! When I asked them by a phone call why is it that I am paying more, they came up with absurd explanation that my payment is scheduled for the 15th, and if they fail to take money once, I pay 100 more ... that happened 4 months in a row. So, I asked the phone support lady to change the payment date to 1st of the month - SHE DECLINED saying 'thats not possible at all' ... and even afforded herself to hold tone avainst me during that call! 2 weeks later, i happened to talk to another guy in the same department and he not only confirmed it is possible to change payment dates, but he changed the date immediatelly! Terrible to have their team lying customers so obviously and acting root!

After that accident, few months passed and I had to move from the house. I called Fullrate on May 31st and asked them to cancel my subscription today! The person I talked to told me that I shall no longer do anything else, and I can move without thinking back about Fullrate. However, 10 days later I noticed new email from them. It turned out, Fullrate hit me with a 400 dkk bill for June even though I stopped subscription in May! After I called the company and reported the misunderstanding, the faktura was cancelled ... however this was not OK anyway because i had to block my debit card one of those weekends because otherwise Fullrate was set to take money withouty consent next day. That left me without bank card for a month!

Finally I thought I am no longer going to ever hear abput them ... when I noticed that they've sent many emails to me to return their equipment (look at others complaining of the same issue below)! How do I return something I dont have? They installed the device themselves and so it was part of the old house. Of course, I left it there knowing that new tenants may need to use it, and it is not mine on a first place. Fullrate is, however, currently treating me over email that I will be forced to pay absurd 800+200 dkk because they still havent received it. This is really a bad style I never expected, and it is illegal too! As of 31st of May I am not related to Fullrate as customer and so am I protected by my personal rights where this company excercises treats against myself in terms of financial fines and it puts me into personal stress. Secondly, they are violating laws against company spam by sending me those emails!

Finally - to the attention of Fullrate - please be professional enough to send one car to my old address to take your device. As of 31st of May, I've cancelled my contract with you and so forth you have no rights to terorise me further! Your employees clearly stated that "nothing else shall be done", and as per law, your emlloyees excercise the will of your company (written in all of your employee contracts!), in a written or an oral way, in a fully professional matter!

This company is now blacklisted!

What Can i say just do it do it

Hej,

Installation is very easy with Fullrate.
Signal quality is good.
Quick response.

I give three because I am not getting promised download speed 20mbps. I hope fullrate looks into it.

Regards
Akil

I have been using this connection since last 5 years from my employer I have moved to new job so I want to move the connection to my personal ,called full rate to move to personal subscription or move to new company who is offering new subscription. Tried so many times but always end up with some one asking one of the other stupid discussion with out solution.finally spoke to some one on jun 13 and given to keep the connection with out disconnection. Its been delayed so long because of their long discussion for how to move the billing cycle.even once some one told ,u can do it online we don't do it here.when I asked I can't find options but still refuse to help.many many times call transfered to tdc though I called exactly full rate customer service and some one always take my call and listen everything and transfered to tdc.when he picksup he always says its tdc and he don't know why I transfered .then I have to start again.overall worst experience and don't risk yourself taking connection from full rate.Highly unprofessional and not acceptable at all.Now I have no internet and going to some one else like telia or tdc directly.

Everything would perfect but speed what i getting is only the half what Fullrate was offering

My previous intrernet connection was at the same speed before, but still this one seems slower because noticable longer response times during browsing. By far wasn't able ti deliver the 'Up to' speed advertised at ordering, so feel a bit tricked.

I've been battling constant internet outages since day 1. The internet would seemingly stop working for 5-10 minutes, then work for another 15, and then repeat. All of this at the randomest of times (usually when I need it for work).

I contacted support twice on this issue, both times I was made out to be borderline crazy and "nothing wrong on our end". I'm an IT professional, I know what's the problem, I've explained it to you - it's the equipment you've provided me with being faulty (ADSL router), but alas, they do not care. So their support might as well not be there.

All of this has seriously made me consider switching, but I'll see.

Be careful with these, they bind you for 6 months without notice. no one else does this unless you buy and phone. When asked for a supervisor i was told no and hung up on. if fulrate disagree i am happly post the recording of the call

Services thus far seem passionate and warm. Everything was done in time as said.

Kudos