Funeral Guide Reviews 

632
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 604 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably easy it is to navigate the platform to leave thoughtful messages, light virtual candles, and arrange memorial tributes for loved ones. Consumers also praise the deeply compassionate, respectful, and professional attitude of the staff throughout difficult moments. However, some people mentioned occasional technical glitches or difficulties when trying to use the online platform. Reviewers occasionally noted minor issues with specific features, such as links not working properly or pages resetting unexpectedly. A few users also experienced minor challenges regarding automatic display settings or adjusting donation amounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the website is... See more

Service

People report positive experiences with service, highlighting kind, respectful, and professional assistance... See more

Website

Users describe positive interactions with website, highlighting its fantastic features and ease of... See more

Staff

Customers had positive experiences with staff, highlighting their kind, respectful, and professional approach... See more

Product

Reviewers mention positive feedback about product, noting that the digital funeral guide works perfectly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

A quick easy method to respond to the funeral arrangements without intruding on the immediate family during a very sad and difficult time . The digital funeral guide worked perfectly. It was good for... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

632 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(632)

592 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent, beautiful website, love the design and respect for the memory of our dearly departed , beautiful free option to light a candle of remembrance. Excellent ease of access and use. Thank you.

June 3, 2026
Unprompted review
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Rated 4 out of 5 stars

What a lovely thought

What a lovely thought, giving people a chance to pay their respects to the deceased and wider family to know they are being thought about and supported. Also very good for people who cannot attend the funeral.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use site

For a nearly 83 year old who sometimes has difficulty on some on line sites. For funeral guide that helps in a sad
situation such as the passing away of loved one, I found your site easy to use.

June 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Underhand data harvesting of the deceased

Using bereavement as a way of harvesting personal data is not a good way to run a business model. Terms and conditions say any photo added to a memorial becomes the property of the company for them to use how they please ... forever! How many bereaved mourners have realised this ... none probably.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Easy instructions

Only involved by leaving a Candle in memory of a very special lady.
But it was easy to do, very clear and lovely images.
Thankyou

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for giving us this Experience.

What a wonderful thing, l have never experienced this before from a funeral company. It certainly will help those bereaved to know others care at such a sad time in their lives- plus the chance to donate ( if you have online banking ) plus being able to leave a message and light a candle .. everything is covered. Thank you for the excellent work you are providing - and going that extra mile to help those who are vulnerable.
God Bless
Gene

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

The importance of a message at a difficult time

I have posted many messages of condolence on Funeral Guide over many years. As both an individual as well as in my professional occupation as a Florist. Funeral guide allows you to convey your own thoughts with or without a photograph that is special to you and the bereaved. It carries a meaningful and sincere message to all who read them and helps those close to the loss know they are not alone. A very powerful and wonderful expression of condolence and support

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you

Only recently discovered funeralguide.co.uk & found that it is a lovely way to share & express your feelings & memorys of your loved ones.Thank you.

May 28, 2026
Unprompted review

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