funktionelles.de - Smartino GmbH & Co.KG Reviews 

1,491
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I've been purchasing online from Funkionelles.de for couple of times now. They shipped orders fast every time and even though I'm not located in Germany, I've received my items within few days. All it... See more

Rated 5 out of 5 stars

3rd time purchase online. Bought winter clothes for freeride skiing this time at good discounts. Hassle free delivery. The physical shop is located in the area where I go almost every week but onli... See more

Rated 2 out of 5 stars

Functionelles sent me a different product than the one I paid for. According fjallraven customer service the variation sold by the company is an older one. The company refused the give any informat... See more

Rated 5 out of 5 stars

The best price I could ever found (Patagonia jacket Fitz Roy for women) and the best colour I wished for! (FreshTeal that I couldn't found anywhere else) - I receive the product in less that one... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Outdoor Sports Store

Written by the company

funktionelles.de - Der Shop für Deine besten Bergsport- & Outdoor-Produkte seit 2005! Wir von funktionelles.de sind Deine Anlaufstelle für hochwertigste und begehrteste Bekleidung, Schuhe und Ausrüstung für Deine Abenteuer in den Bergen, im Tal, im Wald, in der Kletterwand, auf dem Trail, im Schnee oder einfach nur Draußen, egal wo.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,491)

333 reviews in the last 12 months

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Rated 5 out of 5 stars

The price was the best deal I found…

The price was the best deal I found online for the Rucksack I wished. The products is great. I use it everyday and it's just what I wanted. The brands offered like Lowe Alpine for the bag I have, are good brands supplied by this company. Delivery costs were reasonable and fast too, by DHL/UPS

October 1, 2022
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Rated 5 out of 5 stars

Thanks :)

Second time shopping (and sure, not be the last) and they getting better and better.
Order come in 3 days, and best prices on the web.
First time, i have some issues (by my fault) and solve it immediately with kind customer service.
Thanks Funktionelles :)

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

The best price I could ever found…

The best price I could ever found (Patagonia jacket Fitz Roy for women) and the best colour I wished for! (FreshTeal that I couldn't found anywhere else) - I receive the product in less that one week (shipped to Romania). That's really awesome!
Unfortunately, it's not the best fit for me, let's see how the Return goes :)
Totally recommend anyway - best prices and delivery!

update: The return went well and last year I ordered smth else and it was a good experience.

I recommend

January 12, 2023
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Rated 1 out of 5 stars

They say they have a refund policy but…

They say they have a refund policy but it's a scam, when I tried to return a patagonia jacket they said it has been "used" and they will charge me 100 euros for the "use". I only used it once to try it out and their 30 day return policy is bogus and you can be in for quite a surprise. NOT RECOMMENDED!!!!

May 21, 2022
Unprompted review
funktionelles.de - Smartino GmbH & Co.KG logo

Reply from funktionelles.de - Smartino GmbH & Co.KG

Good evening Mr. Waqas,
Thank you very much for your review. Unfortunately, this does not quite correspond to the circumstances. Contrary to your statement, we do not offer a 30-day return policy. We do take back goods within the 14 day return period, provided the items are unused. You have admitted in your mail that you have worn the jacket during sports. Therefore, it is not possible for us to take it back without a markdown. Since the jacket is now unsaleable, you received the markdown.
Thank you for your understanding.
Your team from funktionelles.de

Rated 1 out of 5 stars

little serious and unreliable seller

this is the second order on funktionelles.de, but I will never make it again! I bought a Patagonia jacket that arrived in an already deteriorated cardboard box and inside the product was in a crumpled and poorly sealed plastic bag with coarse adhesive tape ... and the jacket looks used! I paid them with good money. this is the seriousness of the "good" gentlemen of funktionelles who replied to my complaint that they use used boxes (I keep their e-mail). for all these gentlemen it would be better to go hoeing the fields and not sell sports equipment! Smartino GmbH? No thank you

April 12, 2022
Unprompted review
funktionelles.de - Smartino GmbH & Co.KG logo

Reply from funktionelles.de - Smartino GmbH & Co.KG

Dear Fabio,
Thanks for your review.
I think there has been a misunderstanding here. We do not use already used cardboard boxes. Unfortunately, we cannot do anything for damaged or wet packages, as this probably happened during shipping. I still want to apologize for that.
However, what is correct is that we process and resell returned goods, if they are still in good condition. I am very sorry that the jacket you ordered arrived wrinkled, I am sure that this will not affect its use. Having said that, I understand it's frustrating when an expensive jacket arrives wrinkled.
I am sorry for the inconvenience caused by your order and I would be pleased if you would give us another chance to convince you of our competence in the future.
Best regards,
Your funktionelles.de Team

Rated 5 out of 5 stars

Alway againg

I have to say that every time shopping was pleasant. Many times we had to send items back as the size was not good but we had never had a problem with a return, and money was back on the back account in no time.
The only drawback is not so user-friendly webpage, apart from that all good, and prices are always the best in comparison to other places.

March 28, 2022
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Rated 5 out of 5 stars

Highly recommending this family owned shop

I've been purchasing online from Funkionelles.de for couple of times now. They shipped orders fast every time and even though I'm not located in Germany, I've received my items within few days. All items were in perfect condition, packaging was safe and secure. Their prices are usually better than the competitors and I will definitely continue shopping my outdoor equipment with them. Highly recommeded.

December 29, 2021
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Rated 1 out of 5 stars

Avoid - bad experience

So i wanted to buy a piece of gear that was 110 euro's .Shipment for this was 8 euro . I said to myself if i'm paying 8 euro's for shipment i might order a pair of boxers as well . Boxers cost around 20 euro .

Without any notification that they don't have the product i wanted , they sent me just the boxers and refunded me for the main thing that i wanted to buy .

Now i have just an expensive pair of boxers that i've could bought from any shop and save 8 euros and a bad experience using this shop .

Never buying from here again .

August 14, 2020
Unprompted review
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Rated 4 out of 5 stars

I have ordered gear there a few times

I have ordered gear there a few times. My experience is that when it is in stock it just goes smooth and fast. When a item is no longer in stock, communication could definitely be better and hence improve the experience. But when asked for order status by mail they replied same day.
I will keep using them, it is good service :-)

July 29, 2020
Unprompted review
Rated 1 out of 5 stars

The order of Fjäll Räven Övik Shirt…

The order of Fjäll Räven Övik Shirt Dress was made 20 days ago and it is still in the same pending status on the website and not shipped. I have tried to contact the shop via mail 4 times, asking what is happening, and got no reply at all. I will wait for 2 more days and make a dispute through Paypal... Do not trust this shop, it is either a scam, or they do not have any customer support.

July 28, 2020
Unprompted review
Rated 5 out of 5 stars

Very fast delivery everything went…

Very fast delivery everything went perfect, the prices is a bit confusing, it changes by size, so you will have to double check
Other to that it is a very good shop with all the right products.
Customer service doesn’t speak English so bring a German if you give them a call :-)

April 4, 2020
Unprompted review

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