FrontinescerBeckendgrop Reviews 

Furnica are now our go-to store for all our cabinet hardware. APS Carpentry midlands ltd (us) are a bespoke carpentry company who specialises in bespoke storage solutions, wardrobes, alcove units etc and Yes, like some others, we have had an issue with a purchase in the past which was very quickly and efficiently processed and rectified once brought to light. I think the logistics side of things was their initial issue but is now much better and we always receive what we order and the quality is very good. I for one will not go elsewhere as the quality and cost are very hard to beat. Keep up the great work!!

Dealing with Furnica has been an absolute pleasure. I found their prices reasonable, their products are good quality and their product range is extensive.

When there was an issue with my order, they went far above and beyond to put right the error and were very quick to respond and very understanding of my unique circumstances.

Definitely an organisation I will work with again in the future and one that I can recommend. This level of customer care is unprecedented these days and very much appreciated.

Ordered a replacement LIFT-O-MAT gas spring for a kitchen unit. After some searching I found a unit on-line at furnica and the whole process from order to delivery was handled efficiently. Would definitely shop at furnica again.

Ordered relatively good value cabinet handles. Two of the 13 or so I ordered were gloss, rather than matt which matched the description. Also no screws provided as stated in product description.

Contacted Furnica and was told gloss was the only variation available at this point, so I could return the matt and get all gloss, or return all for refund. They said at this point that they would provide the screws.

Had to chase for the screws, eventually they turned up 16 days later sent 2nd class post and were standard screws not the correct fit for the handles and didn't match colour of handles.

Ideally, if gloss was all that was available, I was contacted before they dispatched to notify me. I could then make a decision about whether to continue at that point. It's very inconvenient to have to send things back if they are wrong. In the end I decided to keep them. But have not been provided with any discount or refund for the inconvenience of having mismatched handles, nor any real acknowledgement or discount for the screws not being sent with the original delivery.

I'm assuming my order was too small to be bothered with from their perspective. How do they know I don't run a large cabinet making business and this was the test order that could have lead to more.

Purchased some drawer runners on 22nd march 2021. Tracking info hasnt updated since the 26th. Only found out that this company sells things from overseas when i looked at the tracking info on date of purchase. Emailed the company to say not recieved items yet. Got email back saying they would contact delivery company & get back to me. No response or items & its now april 1st.
Company state 3-5 days delivery.
Take my advice & purchase from a uk company that actually has stock in the uk.
Absolutely shocking customer service the website is misleading avoid at all costs

I have been running a furniture sales company for 10 years. Until now, a salesman always came to me with a product catalogue and I chose the furniture accessories I was interested in. Due to the current situation in the world, everything has moved to the Internet and I had to give up personal contact with the seller. Recently, I have been looking for a number of online companies that are able to supply me with furniture accessories at a good price. I came across this company and after a trial order it turned out that they delivered everything on time and the prices are very competitive. For larger orders I was able to get a discount. I think they are a good choice and I will buy there in the future.

Good place to buy furniture accessories for furniture making there. I have never complained about the quality, the prices are very good, also the great range of products.

As long as you don't expect your items they're great. Been waiting weeks, but they're somewhere in Europe which would be nice to know rather than saying 4 days delivery. Save yourself the bother.

I rarely write reviews but felt Furnica deserve one.
Very impressed with website, pricing points and packaging upon receipt. Vent grilles and drawer insert exactly the design dimensions I'd been looking for. Quality of items were beyond expectation.
Minor issue with courier and tracking number but resolved swiftly.

I think this is the best or one of the best furniture accessories supplier not only in the UK but in other european countries (my friend from france is also buying their products). I am using their hardware for about 6 months now and it's great price quality ratio! Of course there were some issues (mostly with haulers) but they handled it perfectly!

Bought some gas lid stays around 2 months ago. Came on time. Quality ok if you are comparing to the price. It is not Ferrari but still ok. Would recommend.

The whole process of ordering from Furnica involved, me chasing for tracking information through their facebook chat (which in their shipping policy is meant to be supplied once the order has shipped) then being told my order was probably lost but too email the company and explain this all again to a different person. This person looked into it and got back to me after 24 hours. This person then confirmed it was lost and asked if I wanted it sent again, I said yes and it was sent again, so this was 5 days wasted. Not so bad at this point, I agree and Furnica doesn't control the postal service. I then received no tracking information for the second shipment but didn't chase for it. The order arrived on the 3rd of September, 10 days after the initial order with an item that wasn't what i had ordered. I emailed the company who admitted fault and asked if i wanted to replace it or perhaps i could make use of it. I said i didn't want the item as it wouldn't fit in the intended cabinet as it was a completely different item, so i would like a refund and asked how to proceed with this. I was then told a courier would collect it tomorrow, luckily this suited me even though i wasn't consulted as to whether it was ok. The courier collected and i waited 10 days and hadn't yet received a refund so i emailed the company and they chose not to reply and apologise they just refunded the money.
This process took a month and Furnica got increasingly discourteous and rude as the process dragged on.
The customer shouldn't have to chase for tracking information and be palmed off to different customer service departments, give reasons as to why the incorrect item they received is not suitable nor should the customer have to chase for a refund of there funds. There are plenty of companies who can manage this with ease and i shall be using those companies in future.

Their customer service is excellent. I messaged them on a Sunday when I needed advice on a purchase, and they responded quickly, despite it being out of hours. They advised me and even added the new item to an existing order for me to save on delivery charges. These items arrived quickly, and when I had questions about the construction of one of these, they immediately came back, and requested that I send photos to help them troubleshoot. They are responsive and helpful. I wish that more companies worked in this way.

Really good experience. Googled some kitchen unit items and contacted Furnica on a Sunday eve to clarify dimensions. Got a carefully considered and very useful response within 30 mins. Consequently ordered and received the items in good time. Excellent quality at a really good price. Many thanks!

It is a very rare occurrence when a company performs better than expected! I bought two sets of heavy duty drawer slides from Furnica, one set of which was damaged on delivery. I requested a refund after which a very prompt return label was provided and a pick-up date notified for the parcel. The courier failed to collect and there was a rebooking charge applied because they said the collection failed! Furnica paid the rebooking fee on my behalf and the parcel was subsequently collected (The courier driver said he had not called for the first collection despite what the company said) Anyway I received my refund and I can commend Furnica for going above and beyond my expectations and for their terrific customer service!

I had found Furnica via web searches for a narrow larder unit and was quite pleased finding their website which has lots of good stuff for a kitchen refurbishment on it. I checked Trust Pilot and was somewhat taken aback when seeing just two reviews from 2016 and both savaging the company. However, THIS Furnica was only founded in 2016 and bought the domain then, so these reviews are extremely misleading - they are not referring to the kitchen supply Furnica I ordered from.
My experience was very pleasing. The order process is smooth, the customer service is great and highly responsive and the items arrived well packed. Shipment took a bit longer (8 days) because DPD had a software issue at its Polish site. Can't blame Furnica for that - the items were handed over to DPD a day after I ordered as the DPD log showed.
I still have to install the items but I opened the packages and everything looks very good. I am pretty sure this was not the last time I ordered from them. And for reference: my order number was 1859. Order amount £105.66.