FurnitureboxUK Reviews 

10,254
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery is exceptionally fast and reliable, often arriving the next day. Consumers also appreciate the sturdy quality and attractive design of the products, noting that items arrive well-packaged and are remarkably straightforward to assemble at home. Some reviewers were not happy with certain product flaws, mentioning issues like broken items, rust, or feeling the internal metal frame through the furniture. However, a few consumers experienced disappointment when items did not last as expected, noting durability concerns or pointing out that the supplied covers required replacements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the stylish designs, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting swift next-day arrivals and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and appreciation for sturdy... See more

Order

Users describe positive interactions with order, noting an informative website and an easy ordering process.... See more

Service

Consumers find service to be positive, highlighting a smooth, great experience from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Bobby Blue Velvet single folding sofa/chair bed on Sunday 16th August, in preparation for welcoming my sister who was staying with us from 19th August. The chair was delivered on time by a... See more

Rated 5 out of 5 stars

Ordered 6 chairs and a dining room table. The chairs came separately wit no issues. The table came in three separate boxes. On inspection there was one part of the table damaged, called Furniturebox i... See more

Company replied

Rated 5 out of 5 stars

Lovely solid wood bedside cabinets. Feel really sturdy, look great and were packaged really well, ensuring no scrapes or damage in transit. Also, nice that they came fully assembled, made things very... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service was great . The furniture looks amazing. The assembling wasn’t easy but we got there. I do recommend the instructions to be clearer and maybe the screws in indivi... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories
  5. Furniture Wholesaler
  6. Kitchen Furniture Store

About FurnitureboxUK

Written by the company

Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.

  • Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
  • Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
  • Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
  • 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.

Shop with confidence at Furniturebox!

Free Next Day Delivery!*

Fast and Free!

*Next-day delivery is available on UK mainland orders placed before 8PM, Monday to Friday. Larger items, such as beds and sofas, may have different delivery times

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,254)

1,272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Garden table and chairs

No hassle delivery and items well packaged.
Very happy with the item, easy to build and appears sturdy and of good quality.

The included cover is easy to fit and will help protect the furniture from this sun and also through the winter.

Would buy again from this company.

July 23, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Paul,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your no hassle delivery, and that the order was well packaged. It is also great to hear that you are happy with the quality and the easy assembly.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Incredible next day delivery!

Fantastic online shopping experience! The website was simple to search, and the prices were much better than other sites. Delivery was incredibly efficient, arriving the next day. Everything was well-packaged, in perfect condition, and looks great in my home. Highly recommended!

July 28, 2026
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Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your shopping experience, and that the website was simple to use. It is also great that your delivery was efficient and simple, as well as being packaged in perfect condition.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Lovely doing business with you

Your company was very quick with delivery, the product is very easy to build up and the quality is fantastic, it looks beautiful in my summer house and is very comfortable, I’m very pleased with everything and will recommend to everyone I know

July 28, 2026
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Reply from FurnitureboxUK

Hi Margaret,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your quick delivery, and with the simple assembly of your furniture. It is great that it looks beautiful in your summer house!

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Ordered a new dining room table and…

Ordered a new dining room table and chairs that we love ❤️ the customer service was brilliant planning a delivery time that suited us to our holiday home , very polite and cheerful on the phone even making sure it arrived ok and we were happy

July 28, 2026
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Reply from FurnitureboxUK

Hi Lee,

Thank you for your order and for your kind feedback.

We are pleased to hear that you love the table and chairs that you ordered. It is also great to hear that you are happy with the customer service received, as well as a smooth delivery.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Perfect furniture

Perfect furniture. The colour and quality are sublime.

Very glad I chose furniture box. The delivery was also great. Next day delivery.

July 28, 2026
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Reply from FurnitureboxUK

Hi Char,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the colour and quality of your furniture. It is also great that you had a smooth delivery next day.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Great company

Great company, good website, easy to order and quick delivery. Absolutely love the Virtior garden furniture set, it looks really classy,really pleased with my purchase. Thankyou

July 27, 2026
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Reply from FurnitureboxUK

Hi Delphine,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your quick and easy ordering, along with the quick delivery. It is great that you are happy with the set, and that it looks classy in your home.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Stylish chairs and great value

The chairs arrived quickly, were as described (very stylish) and were easy to assemble. Really pleased with our purchase and think they are great value.

July 27, 2026
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Reply from FurnitureboxUK

Hi Nigel,

Thank you for your order and for your kind feedback.

We are pleased to hear about your speedy delivery and the quick assembly of your order. It is also great that you are happy with your purchase and the value.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Great chairs comfortable and look good…

Great chairs comfortable and look good with our existing table - excellent value

July 27, 2026
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Reply from FurnitureboxUK

Hi Jill,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with how comfortable your chairs are, and how well they go with your table. It is also great to hear that you are happy with the value.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Elegant and stylish double egg rattan chair

Did my due diligence on reader reviews and decided to purchase our egg chair double rattan from Furniturebox. It arrived very quickly and was very well packaged.
Easy to put together and now has pride of place on our patio. Its light enough to move around for positioning in full sun or shade.
This chair is so comfortable, we are so relaxed and in the zone, it is very easy to lose the day.
So happy with our purchase and have no hesitation in recommending this product.

August 10, 2026
Unprompted review
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Kathryn,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the fast delivery of your order and how well packaged it was. It is also great to hear that the assembly was simple and it fits nicely on your patio along with being comfortable.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Smart Move-In: Furniture Stores with Scheduled Delivery

Online furniture stores that let you choose a delivery date are super convenient. When you're renting and haven't moved in yet, the worst thing is waiting forever for your stuff to arrive.

June 30, 2026
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Reply from FurnitureboxUK

Hi Jasmine,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the speedy service that you had, and that you were able to choose delivery at a time suitable to you.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 1 out of 5 stars

Website is appalling

Website is appalling. I would not shop with them and there has been numerous complaints. I want to order a dining set at £600 and they would only accept a credit card payment and do not accept debit cards. To anyone reading this comment please shop elsewhere.

August 8, 2026
Unprompted review
FurnitureboxUK logo

Reply from FurnitureboxUK

HI Andrea,

Really sorry to read this review - the good news is you can totally pay by Debit Card, the label on our website checkout does say 'Credit Card' at the moment but if you make that selection, it will allow you to enter a Visa or Mastercard debit card using that option. Thanks for pointing that out to us!

If there are any other comments or feedback about our site that you have we would be grateful to receive it, can you please drop us a line at sales@furniturebox.co.uk and we will do our best to help you!

In the meantime, if you do decide to order, we offer free next day delivery to most parts of the UK and have some of the best prices and customer feedback that you can find. We really do hope you take the plunge and we look forward to welcoming you as a customer!

Best wishes,
The Furniturebox Team

Rated 2 out of 5 stars

delivery is brillant so quick only…

delivery is brillant so quick only thing i found wrong is i asked vat receipt a lot of times need 2 only got one so i have ring back on monday do it all again

August 7, 2026
Unprompted review
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi David,

Thanks for your orders with us and for the feedback here too.

It was good to talk on Saturday and apologies that it required a few requests to get the invoices for the orders placed. I'm pleased that this has now been resolved for you though and we hope that you are delighted with the new items!

Best wishes,
The Furniturebox Team.

Rated 4 out of 5 stars

Good customer service

Good customer service

May 6, 2026
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Reply from FurnitureboxUK

Hi Anil,

Thank you for your order and kind feedback.

We are pleased to hear that you are happy with the customer service you received, we are always on hand to help.

We hope to welcome you bac soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great table and bench. Easy to assemble.

July 23, 2026
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Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the table and bench, it is also great to hear about the quick delivery and easy assembly.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Next day delivery is fantastic

Next day delivery is fantastic! Happy with quality of items purchased.

July 22, 2026
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Reply from FurnitureboxUK

Hi Carol,

Thank you for your order and for your kind feedback.

We are pleased to hear that you had a fast and easy delivery experience, and it is great that you are happy with the quality of your order.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

The quality and price of the furniture…

The quality and price of the furniture is fantastic.It did take a while to put together though .
The information booklets were very good once you got the hang of it.All in all I would recommend Furniture Box to friends
Garden centre similar set ups are double the price 😘😘

July 23, 2026
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Reply from FurnitureboxUK

Hi Christine,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the quality and the price of your order. Sorry for any issues you had during assembly, but it is great to hear that you were able to get the hang of putting it together.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Received next day

Received next day, good packaging and delivery. Quality amazing.

July 23, 2026
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Reply from FurnitureboxUK

Hi Susan,

Thank you for your order and for your kind feedback.

We are pleased to hear that your order was received quickly the next day and that you are happy with the quality.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Ad an issue with one of the products…

Ad an issue with one of the products company sorted it out straight away was pleased with furniture will buy again from them delivery service was good

July 23, 2026
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Reply from FurnitureboxUK

Hi Christine,

Thank you for your order and for your kind feedback.

We are sorry that you had an issue with your order, but pleased that this was able to be resolved so quickly. It is great to hear that you are happy with the delivery service and the order once it was resolved.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Very happy customer

My table is lovely very pleased with purchase never bought of this company before was disappointed when you sent wrong top for the table but could not believe you resolved the issue in 2 days guy delivered new top and took old one away great service guys thankyou

July 22, 2026
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Reply from FurnitureboxUK

Hi Anne,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the table that you have ordered. Sorry to hear that there was an issue with the wrong top arriving, but glad that we were able to rectify this so quickly for you.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

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