FurnitureboxUK Reviews 

10,262
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery is exceptionally fast and reliable, often arriving the next day. Consumers also appreciate the sturdy quality and attractive design of the products, noting that items arrive well-packaged and are remarkably straightforward to assemble at home. Some reviewers were not happy with certain product flaws, mentioning issues like broken items, rust, or feeling the internal metal frame through the furniture. However, a few consumers experienced disappointment when items did not last as expected, noting durability concerns or pointing out that the supplied covers required replacements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the stylish designs, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting swift next-day arrivals and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and appreciation for sturdy... See more

Order

Users describe positive interactions with order, noting an informative website and an easy ordering process.... See more

Service

Consumers find service to be positive, highlighting a smooth, great experience from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Bobby Blue Velvet single folding sofa/chair bed on Sunday 16th August, in preparation for welcoming my sister who was staying with us from 19th August. The chair was delivered on time by a... See more

Rated 5 out of 5 stars

Ordered 6 chairs and a dining room table. The chairs came separately wit no issues. The table came in three separate boxes. On inspection there was one part of the table damaged, called Furniturebox i... See more

Company replied

Rated 5 out of 5 stars

Lovely solid wood bedside cabinets. Feel really sturdy, look great and were packaged really well, ensuring no scrapes or damage in transit. Also, nice that they came fully assembled, made things very... See more

Company replied

Rated 5 out of 5 stars

From start to finish the service was great . The furniture looks amazing. The assembling wasn’t easy but we got there. I do recommend the instructions to be clearer and maybe the screws in indivi... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories
  5. Furniture Wholesaler
  6. Kitchen Furniture Store

About FurnitureboxUK

Written by the company

Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.

  • Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
  • Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
  • Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
  • 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.

Shop with confidence at Furniturebox!

Free Next Day Delivery!*

Fast and Free!

*Next-day delivery is available on UK mainland orders placed before 8PM, Monday to Friday. Larger items, such as beds and sofas, may have different delivery times

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(10,262)

1,277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

delivery is brillant so quick only…

delivery is brillant so quick only thing i found wrong is i asked vat receipt a lot of times need 2 only got one so i have ring back on monday do it all again

August 7, 2026
Unprompted review
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi David,

Thanks for your orders with us and for the feedback here too.

It was good to talk on Saturday and apologies that it required a few requests to get the invoices for the orders placed. I'm pleased that this has now been resolved for you though and we hope that you are delighted with the new items!

Best wishes,
The Furniturebox Team.

Rated 4 out of 5 stars

Good customer service

Good customer service

May 6, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Anil,

Thank you for your order and kind feedback.

We are pleased to hear that you are happy with the customer service you received, we are always on hand to help.

We hope to welcome you bac soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great table and bench. Easy to assemble.

July 23, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the table and bench, it is also great to hear about the quick delivery and easy assembly.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Next day delivery is fantastic

Next day delivery is fantastic! Happy with quality of items purchased.

July 22, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Carol,

Thank you for your order and for your kind feedback.

We are pleased to hear that you had a fast and easy delivery experience, and it is great that you are happy with the quality of your order.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

The quality and price of the furniture…

The quality and price of the furniture is fantastic.It did take a while to put together though .
The information booklets were very good once you got the hang of it.All in all I would recommend Furniture Box to friends
Garden centre similar set ups are double the price 😘😘

July 23, 2026
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Reply from FurnitureboxUK

Hi Christine,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the quality and the price of your order. Sorry for any issues you had during assembly, but it is great to hear that you were able to get the hang of putting it together.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Received next day

Received next day, good packaging and delivery. Quality amazing.

July 23, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Susan,

Thank you for your order and for your kind feedback.

We are pleased to hear that your order was received quickly the next day and that you are happy with the quality.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Ad an issue with one of the products…

Ad an issue with one of the products company sorted it out straight away was pleased with furniture will buy again from them delivery service was good

July 23, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Christine,

Thank you for your order and for your kind feedback.

We are sorry that you had an issue with your order, but pleased that this was able to be resolved so quickly. It is great to hear that you are happy with the delivery service and the order once it was resolved.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Very happy customer

My table is lovely very pleased with purchase never bought of this company before was disappointed when you sent wrong top for the table but could not believe you resolved the issue in 2 days guy delivered new top and took old one away great service guys thankyou

July 22, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Anne,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the table that you have ordered. Sorry to hear that there was an issue with the wrong top arriving, but glad that we were able to rectify this so quickly for you.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Glass table and chairs …

Was quick and easy to order ordered Monday 20th July table and chairs came Tuesday 21st very quick, delivery driver was very good and popped the parcel indoors for me, would highly recommended this company really love this set fits into my kitchen lovely very pleased with it

July 20, 2026
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Reply from FurnitureboxUK

Hi Mrs Beaney,

Thank you for your order and for your kind feedback.

We are pleased to hear that your ordering experience was quick and easy, and that your delivery service was also very seamless and fast. It is great that the set fits well in your kitchen.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Good quality fast delivedy

Lovely furniture easy to assemble thanks to the video qr codes provided

July 16, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your furniture, and that it was easy to assemble with the video QR codes.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Easy to order and a really prompt…

Easy to order and a really prompt delivery

July 22, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that it was easy to place your order, and it is great that you had a prompt and seamless delivery.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Lovely solid wood bedside cabinets

Lovely solid wood bedside cabinets. Feel really sturdy, look great and were packaged really well, ensuring no scrapes or damage in transit. Also, nice that they came fully assembled, made things very easy. Very happy with the service, would definitely recommend and would look to order from Furniture box again in the future.

July 21, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Catherine,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your purchase, and that they look great and were well packaged! Also, it is fantastic to hear that you are happy with the service overall.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Very Pleased

Easy ordering, prompt friendly delivery, everything in the box packed very well.Easy installation, lovely chairs overall excellent service.

July 21, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that your ordering experience was easy, and that the delivery was well packaged and easy to install.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

EXCELLENT COMMUNICATION AND DELIVERY…

EXCELLENT COMMUNICATION AND DELIVERY SERVICE BY LOCAL MEN.

July 21, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Mary,

Thank you for your order and kind feedback.

We are pleased to hear about the excellent communication you received, along with the delivery service, this feedback is most appreciated.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Very pleased with the set of Milan…

Very pleased with the set of Milan chairs for our kitchen with excellent customer service. Having searched Google AI for a suitable replacement chairs for our kitchen island and inputting specific requirements it directed us to a set of Milan chairs in the grey and chrome combination from Furniture Box. The quality was better than anticipated. A replacement part dispatched very promptly. Would recommend Furniture Box to other purchasers.

July 21, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Bob,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the excellent customer service received. Sorry about a part needing to be replaced, but it is great that this was handled quickly and promptly.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Very nice product at a competitive…

Very nice product at a competitive price. Next day delivery was a bonus. Easy to assemble from flatpack.

July 21, 2026
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Reply from FurnitureboxUK

Hi Allan,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your product, and the competitive price! Also it is great to hear about the quick delivery and easy assembly.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

My table is beautiful chairs are as…

My table is beautiful chairs are as well. With a little help from my friends we got there. Everything was in perfect order and complemented my new kitchen. A very happy customer. Thank you.xxx

July 21, 2026
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Reply from FurnitureboxUK

Hello Isobel,

Thank you for your order and your kind feedback.

We are pleased to hear that you are happy with your order, and that you were able to get it all put together with help from your friends. Also it is great to hear that it complements your new kitchen!

Thank you again for your order and we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Lovely furniture/Dining room table and…

Lovely furniture/Dining room table and chairs, simple to assemble, plus a YouTube video if you get stuck👍🤗, the delivery was great, brought into the house. Quality is stunning. Price was impressive. Will be visiting again. Thank you.

July 21, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Keith,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your new dining table and chairs, and it is great to hear that it was simple to assemble! Also, it is fantastic to hear about the seamless delivery experience.

Thank you again for your order, we look forward to welcoming you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Great quality and service!

We were really thrilled with the garden furniture received. Very good quality and several people have commented on the quality. There was a very minor fault with the arm of the sofa but we had a new one within 48hrs of contacting the team. We couldn’t fault the product or service received.

July 21, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are thrilled with your new garden furniture. It is also great to hear that despite a minor fault we were able to resolve this for you quickly.

Thank you again for your order, we hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Highly recommended

Website good and all easy to order. Communication good. Quick delivery and good delivery slots given.

Furniture is lovely. Highly recommended

July 21, 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Julie,

Thank you for your order and for your kind feedback.

We are please to hear that you found it easy to order and had good communication throughout! It is also great to hear that delivery was quick and seamless.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

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