Furniture Maxi Reviews 

8,226
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 784 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt delivery service, noting that orders arrive on time and are well-handled by polite drivers. Many people love the beautiful, comfortable furniture, emphasizing that the items look amazing and fit perfectly in their gardens or living spaces. Consumers also highlight the straightforward assembly process and the efficient support team when assistance is needed. However, some reviewers were not happy with damaged items upon arrival and occasional delays in delivery times. A few other people also felt that customer support could be unhelpful or unresponsive when trying to resolve warranty claims or missing parts.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction regarding the stylish... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences varied widely among consumers.... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among buyers. While... See more

Order

Clients share ambiguous opinions on order, reflecting a wide range of varied experiences. While many... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers praised the team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick and easy delivery. Easy to order. Took a while to put together but once fathom the instructions it was straight forward. Sadly one piece is damaged and was offered a partial refund rather than... See more

Rated 3 out of 5 stars

I purchased some garden furniture and when it arrived I decided to return it for a refund. I tried calling the number on the website/email but there is only a recorded message asking you to send... See more

Rated 3 out of 5 stars

So the first glass table arrived broken which was disappointing as I was hosting a family event and so didn’t have a table however furniture maxi replaced it very quickly so can’t fault their custome... See more

Rated 5 out of 5 stars

The furniture is not the easiest to put together, some holes don’t line up & used better screws, after we couldn’t get out. This is sorted quickly by the excellent customer service team.


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(8,226)

742 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delivery was late, parts missing

Delivery was late, and when delivered by a good driver who helped to move up the driveway a part is missing when putting it together. Notified the company but a week later still not heard back from them.

July 15, 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 4 out of 5 stars

Beautiful furniture

Very happy with furniture and customer service.

July 30, 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.

Furniture Maxi

Rated 1 out of 5 stars
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

Cushions bleached from sun exposure

Furniture isn’t even 2 months old and the cushions are all bleached from standardUK sun exposure. Customer services aren’t helpful whatsoever, especially after paying so much for the furniture in the first place. Stay clear!

July 29, 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

Ordered two chest of drawers and a tall…

Ordered two chest of drawers and a tall boy for my bedroom, saved up for ages and within a few months one of the side supports is all split, expanded and chipping off.
I contacted customer support and was basically told that it’s out of warranty and that there is nothing they can do about it!
Extremely disappointed and to be frank very annoyed that I paid a lot of money for a bedroom set and one of the chest of drawers is already broken 😡

March 9, 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Good value for money

Good value for money. Delivery was on target although emails concerning delivery date/time were not very quick arriving but on phoning my delivery was confirmed. Would have been good if the cardboard off the furniture could have been taken away! But overall very good service.

July 10, 2026

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