Furniture Village - Cambridge Reviews 

1,681
TrustScore 5 out of 5

4.8

Unit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB


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Rated 5 out of 5 stars

Excellent Customer Service. The whole experience was a positive one. No pushy Sales person, just wanted us to be 100% happy with our choice. Aaron was a pleasure to advise us and gave us plenty o... See more

Rated 5 out of 5 stars

We came into the store to consider rather than to buy. However Peter listened to what we were looking for , showed us examples that could be suitable and one in particular to which we were immediately... See more

Rated 5 out of 5 stars

I visited Furniture Village because they carry a brand of mattress that I was interested in. That brand did not suit my budget needs. Aaron showed me other brands that were within my budget and would... See more

Rated 5 out of 5 stars

The Sales Consultant Azzdean at Cambridge store came over to us while we were looking at sofas and explained the various options regarding fabrics and styles. He then left us to allow us to look aroun... See more


Company details


Contact info

  • Unit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,681)

65,147 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Mohammad Uddin helped me recently when I visited the Cambridge store to look at dining furniture. He was extremely professional but friendly, and listened to what I was saying. This inspired confidence and put me at ease. There was no undue pressure to buy and he provided all the information I needed. I decided to buy and he supported me through the purchase and follow up process. He was available to speak to on the phone afterwards and helped with my delivery query.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Furniture Village has a wide selection of quality sofas

The Sales Consultant Azzdean at Cambridge store came over to us while we were looking at sofas and explained the various options regarding fabrics and styles. He then left us to allow us to look around the showroom at leisure, indicating he would be available to answer any questions. He was friendly and gave helpful advice but was not pushy.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Steve wong at the Cambridge store

Steve wong at the Cambridge branch Is an assest to your team.
From start to finish felt at ease with no pressure to purchase. Worked with our budget and most definitely knows his knowledge of the products in store.
Would definitely recommend dealing with steve again in the future.

5 stars for Steve!

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Choosing our new sofa

Your salesman Steve Wong was very informative and listened to the type and style of sofa that we required. He told us about the various functions, fabric choices and grades as well as the services and warranties available. He was very patient and attentive without being pushy.
The vast choice of furniture in the store was a little bit overwhelming but Steve guided us to the options available to meet our requirements.
The whole experience left us with smiles on our faces and feeling very relaxed about our purchase.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE FROM AZZDEAN AT…

GREAT CUSTOMER SERVICE FROM AZZDEAN AT THE CAMBRIDGE BRANCH!! Very satisfied customer ….

Recently purchased a Nicoletti Alcova 3 Seater Leather Sofa Bed from the Cambridge store and was very professionally helped by Mr Azzdean Seffras. I have to say, that not only am I am overjoyed with the Italian craftsmanship of the product itself, After owning it since being delivered, but the customer service and product knowledge, demonstrated by Mr Seffras was second to none!!

To all the upper in command at the company, You have a REAL ASSET in this member of staff and he really DESERVES a raise, or so recommendation for making the whole process work as smoothly as possible. GREAT CUSTOMER SERVICE from Azzdean Seffras please ask for him personally, if purchasing any furniture from this store.

10 OUT OF 10!! James :-) :-)

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

We felt at ease as soon as we walked…

We felt at ease as soon as we walked into the store. We was greeted by the young sales person. Who said feel free to walk about. And if we needed help just ask. There was no rush. He was very helpful and knowledgeable. Thankyou

August 23, 2026
Rated 5 out of 5 stars

Good quality and good service

Aaron gilks was extremely helpful without being at all pushy. we always buy from furniture village as it is good quality and we always find it a pleasurable experience as we can browse without being hassled and the staff are really helpful. The coffee and cookies are lovely too.

August 18, 2026
Unprompted review

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