Furniture Village - FC Norwich Reviews 

Super helpful, very polite and respectful and gave a good service thanks.

Amber was a delight to deal with. She dealt with the query quickly and efficiently. Great customer service.

Excellent service and friendly

Richard and Darron were very helpful and delivered it exactly where I needed it

Rixhard and James arrived on time and were quick to setup the sofa

Richard and Darren were both professional, friendly and constructed the furniture well. They left the appropriate documents and we were extremely pleased with what they did. They explained the workings as well. Friendly and efficient- thankyou

The home delivery specialist were as the term implies, very professional and explained everything in detail. Extremely polite and a credit to their company.

Brilliant service from the time they arrived to the time they left.Kept me up to date on delivery time.Made sure everything was ok with furniture and I was happy with it all.Richard and Darren were really lovely happy and polite.keep up the good work guys 👏

Fantastic, very helpful with everything

Friendly chaps, very polite, delivered on time

I purchased the Bodahl Njord Compact Raw Edge Dining Table in December, and it is an absolutely beautiful piece of furniture. However, when it was delivered in February, the table legs were badly damaged, leaving the table extremely unstable.

Unfortunately, the customer service I received was extremely disappointing. Over the following five months, I was passed back and forth between departments, often waiting long periods without any response at all. With no satisfactory resolution, I felt I had no option but to make a Section 75 claim through my finance provider, as Furniture Village had breached its contract by failing to resolve the issue within a reasonable timeframe.

Remarkably, once my complaint was acknowledged by the finance company, the issue was resolved the very same week. By the end of that week, the replacement legs had been fitted—even though I was informed they had been sitting in Furniture Village's warehouse for some time.

The table itself is fantastic, but the after-sales service was unacceptable. Sadly, the poor customer service has completely overshadowed what should have been a positive purchase, and as a result, I will not be buying from Furniture Village again

Amazing service - brilliant, capable men - thank you!

Today I had a sofa delivery from furniture warehouse delivered by Rich and Andy ,
Very professional polite and friendly guys.
They did ask if I needed them to move my old settee out but I had managed in the end to get someone to move it out.
But grateful they asked .
They quickly moved the new sofa to the back of my property that was easier for all of us .
And everything was unloaded installed and put where it needed to go within a few minutes really. They covered my floor too so no damage to anything.
You hear scare stories with delivery’s but i cannot fault Rich and Andy and would hope i get them again should I purchase anything else .
Many thanks

Richard and Darren delivered the sofa with care and professional.

Hats off to delivery guys Richard and Darren who were friendly, respectful of our property (putting down dust sheets) and just the nicest people!
Super-helpful in-store customer service too. A pleasure to shop at Furniture Village.

Friendly and helpful delivery staff, explained all features, left rooms clean and in good order

The 2 guys who delivered our bed were brilliant, great communication, very polite and put our bed together in no time at all .They left no mess at all. Very very pleased with the delivery would recommend 💯

Richard and Darren arrived on time, having previously updated prior to arrival. Goods assembled and checked in situ and all waste taken away. Would recommend and use Furniture Village again
Many thanks

The drivers were fine that’s why there is one star.
Had to cancel 0ver 50% of original order as delivery date kept getting pushed back and had reached a 6 month wait, but not guaranteed.

This delivery today was for replacement items that were incorrect and damaged when first delivered.

Waited a long time for original order then a further 6 weeks for replacements.

A part is missing from one replacement item from today’s delivery, so now another wait for that alongside another visit to install.

Just poor. What’s happened to furniture village?!

A big thank you to Richard and Darren for their exceptional service during the delivery of my new kitchen suite and bed. Thanks to them both