Furniture Village - Leeds Reviews 

Sales great
Deliver men great

After sales support was terrible. Couldn’t speak to the correct person. Delivered at the one time I absolutely made clear I couldn’t be in at

⭐⭐⭐⭐⭐ Excellent Service from Zakaria at Furniture Village
I had an amazing experience at Furniture Village and would especially like to thank Zakaria for his outstanding customer service. He was incredibly helpful, friendly, patient and knowledgeable from start to finish.
I purchased the Mariah sofa for my mum, and Zakaria really took the time to help me make the right choice. There was absolutely no pressure, and he made the whole experience easy and enjoyable. He genuinely cared about making sure we were happy with our purchase and went above and beyond to help.
It’s rare to receive such excellent, personal customer service. Zakaria is a real credit to Furniture Village, and I would highly recommend asking for him if you visit. Thank you again, Zakaria, my mum is delighted with her new sofa!

We had a good experience there, because the sale woman was so cooperative and friendly with us.
We really appreciate that.
Many thanks.

Don’t believe delivery dates - constant delays once order placed!

Salesman Richard was very helpful, cookies and tea were a nice touch

Richard was very approachable and not at all pressuring. We enjoyed our visit and purchased our new sofa. The kids especially liked their cookies

Good young lad
Very helpful
Good product knowledge
Very polite

Waseem was great, very polite and helpful, not pushy or sales orientated, let us take our time. Great service thank you, and I hope his daughter has a lovely birthday!

There’s a lot of choice in this store. Courtney was really helpful and we’ve now narrowed it down to two ranges.

Bought another two rugs from Furniture Village not the cheapest but you pay for quality so they last. All staff very attentive but not following you around. Just a shame you dont have a coffee machine to offer a nice coffee to customers.

We have fitted the whole house from the Leeds store. Richard has been a pleasure to deal with from start to finish

Poor service don’t answer the phone or reply back to emails ! They ask you to call back and then they don’t answer the phone or emails ! Tried for 2 days to speak to someone !

Really helpful staff, we was looked after by Mike a very help and wasn’t to pushy, just an ideal sales and product support person.

Richard the very friendly and knew when to give us some space to make sure we were ready to buy
Hopefully the the goods will be as good looked really nice do have guarantee so peace of mind
Was not happy with the display dressing. Rugs are a trip hazard as I found when I nearly tripped over one
Noticed rumpled rugs on various displays

As first time buyers myself and my partner found that Richard was super helpful in his advice and knowledgeable about the products sold. Customer service was not pushy at all! Super happy with our purchase and willl be returning in the future!

Me and my partner were looking for our 1st sofa,Richard was super helpful and not pushy at all very knowledgeable about the products
Will be definitely coming back again

Trying to speak to someone regarding the order, before the delivery of furniture was a joke. Messages left 4 days on the trot, also had online chat bot chat and they said they had emailed for someone to call …… and still awaiting a callback!!!!
Delivery of furniture was smooth with fabulous delivery guys Jeff and Jordan who assembled, highlighted a fault and were extremely polite and respectful at property. All photos taken and were reporting fault directly.

Kieran, from the Leeds store was superb. He went extra mile to resolve my questions.

Just bought a corner sofa from the Birstall store. Was met with a warm welcome from Richard, he was brilliant made the decision quick and easy.

Visited the Leeds store. Excellent service from Richard made buying my sofa really easy. Good value too!