Lovely experience in the shop yesterday ordering a new sofa. Felt completely relaxed and wasn't immediately jumped on by a salesperson. When a gentleman did approach, Shak, he was very polite. Sha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a fantastic experience at Furniture Village. A huge part of this was due to Shak, who was extremely attentive and knowledgeable. Shak gave us excellent, useful advice and never rushed us into m... See more
Thanks to Shak for his exceptional customer service service! Because of how well he treated us and was patient with us when we purchased our mattress, we returned to buy our dining table with him too.... See more
Manish was friendly, knowledgable, with no pressure sales. Explained the sales process simply and did his best to ensure I left the showroom a fully satisfied customer. Will definitely return for my... See more
Company details
Contact info
Fosse Park South, LE19 1UT, Leicester, England, United Kingdom
- 0116 497 2120
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rick was very helpful and advised us…
Rick was very helpful and advised us with all options.
Great service from Rick
Purchasing a bed and mattress
We visited Furniture Village Fosse Park Leicester today to purchase a new bed. Shak was very helpful and knowledgeable. Great service
I ordered two sofas which were…
I ordered two sofas which were delivered earlier than expected.
Mohsin helped with the order and made things very easy.
Manish was really professional
Manish was really professional, helpful and friendly, he advised me enough to make a informed decision about my sofa, i did not once feel as though he was backing me to a corner as most salesmen would do, great service all around. I have now purchased the sofa of my dreams fkr my new house!
Great salesman in ‘Paddy’
Great salesman in ‘Paddy’. Not pushy and very informative. Gave us the information and price with no hidden extras. We left store with time to discuss and return later that week to purchase a suite. No pressure sales person, was a big factor to return to store.
Great service and very attentive staff
Great service and very attentive staff. Always have an amazing experience
Ash served us
Ash served us, very good explaining everything we needed to know about what we were buying.
Mo was a great help
Mo was a great help. Totally professional and courteous.
He explained everything in detail and was really knowledgeable in his dealing with us.
Great service. Thank you.
great customer service from Shak
Me & my husband went in looking for a new mattress for our new home. We were taken care of by Shak. He was very helpful, informative and not pushy. We wanted some time to think about our purchase so we returned the next day and Shak helped us through with our purchase. He was very friendly and it was nice talking to him too. Thank you for the great service Shak!
We enjoyed the shopping experience
We enjoyed the shopping experience, whilst we asked if we wanted help we didn’t find the approach too overpowering. After selecting a sofa we went to look at bedroom furniture and the salesman left us for about 15 minutes to allow us to look our own before coming to check on us, we liked that time alone.
Was served by Ash
Was served by Ash, great guy and great service ended up buying a king size ottoman for £900, he was really knowledge about the beds and really friendly would recommend him.
Adnan's knowledge of the sofas and…
Adnan's knowledge of the sofas and product
Helpful
Helpful, polite and clear with costs, Mo was a delight to deal with.
I am very happy with the service
I am very happy with the service. Mr. Adnan explained everything clearly and was extremely helpful in helping us select the right furniture for our new home. His guidance and professionalism made the whole experience easy and enjoyable. Highly recommended!
We had a wonderful experience
We had a wonderful experience, the Adnan Ali took us through the details of the furniture, the billing process and the finance part was excellent.
Manish and other staff friendly and accommodating
Staff allowed me to change the type of chairs I liked to chairs from another set at no extra cost.
Manish was professional and approachable with a wonderful sense of humour. Transaction was quick and easy and free coffees as a bonus 👍😁 Good quality table and chairs and a decent price.
Ash was very pleasant and very helpful…
Ash was very pleasant and very helpful helpful us choose our sofa and sorted everything out for us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







