Furniture Village - Manchester Reviews 

2,626
TrustScore 5 out of 5

4.8

White City Retail Park, White City Way, M16 0RP Manchester, GB


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Rated 5 out of 5 stars

Excellent service provided by Dinesh. He helped us make right selections. He spent hours with us showing different beds, mattress, wardrobes & dinning table. All products are very high quality & value... See more

Rated 5 out of 5 stars

As we entered the store Was introduced himself and offered assistance. We explained our requirements and he was very helpful in showing us the various options available, which were many. He left us to... See more

Rated 5 out of 5 stars

I wanted to leave a 5-star review for Dinesh at Furniture Village, Old Trafford. My family and I were looking for 1 sofa set and a dining table. Dinesh took the time to understand what we needed, s... See more

Rated 5 out of 5 stars

We were well looked after by our sales lady Cathy. Cathy was such a lovely personable lady who couldn’t have done anymore for us. Cathy met us with a polite smile, gave plenty of information to us re... See more


Company details


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  • White City Retail Park, White City Way, M16 0RP, Manchester, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,626)

65,147 reviews in the last 12 months

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Rated 5 out of 5 stars

Bed and Mattress.We bought with Dave today and what a…

We bought with Dave today and what a pleasant gentleman he is he wasn’t pushy and really helped us with our decision today so much so that we had gone to the other shops nearby but came back to Funiture village and went back to speak to Dave and bought there and then so cannot wait until our delivery of our bed and tempur mattress thanks a lot Dave pleasure to have done business with you
Mr & Mrs Hine.

August 29, 2026
Rated 5 out of 5 stars

We visited the store twice and met Mr

We visited the store twice and met Mr. David. He is excellent in explaining each and every point regarding the product. We really appreciate his efforts. He is worth of your store. He is friendly with the customer.Sicere thanks to David .

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

I only called in to have a look round…

I only called in to have a look round the bed department for a new mattress. Kam the assistant was very helpful & accommodating, I was ready to leave after 20 minutes, Kam convinced me to stay for a coffee & cookie, I eventually left over an hour later with a dinning table & 6 chairs and a Hypnos mattress for good measure.

August 29, 2026
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service from the minute we walked in and met Was. So knowledgeable about all the furniture, asked us what we were looking for and understood completely our vision.
The big thing for us was he then left us, no pressure at all .. we looked in the other 2 furniture shops and went back. Again absolutely no pressure to buy..but we did!
Completed paperwork very swiftly
Thank you Was for all your help, you made the whole experience great.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

New sofa

We came to browse and seek advice about a new sofa. We had a corner sofa in mind but after chatting with David at furniture village we changed our minds. His expertise and patience were unfounded and after lots of questions being answered and his calm nature we found the right sofa - perfect
We would definitely recommend as he wasn’t pushy yet steered us to what we wanted.
Great service - thanks

August 28, 2026
Rated 5 out of 5 stars

I would much prefer to go into a store…

I would much prefer to go into a store buy something pay for it bring it home , Sont like having to pay up front for everything you buy on the internet then having to go through all the trouble of ensure back I find it tedious time consuming.This has nothing to do with the assistant that served me she was very helpful

August 27, 2026
Rated 5 out of 5 stars

Ordered a dining table and chairs today…

Ordered a dining table and chairs today at Furniture Village at White City Manchester. We were served by the lovely Cathy. She was so helpful and made the purchase a pleasant experience. Would definitely recommend using this shop

August 27, 2026
Rated 5 out of 5 stars

we only came in to have a look

we only came in to have a look, one gentleman came asked if we would like a coffee then pretty much left us alone which was great because we didn’t feel under pressure. when we had questions he was available to help us

August 25, 2026
Rated 5 out of 5 stars

Cathy was very helpful

Cathy was very helpful. Lots of useful info given. No sales pressure. Great communication skills. Sale went through very smoothly. Thanks Cathy!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service!!

We wandered into Furniture Village Manchester having just visited another bed store around the corner, only really coming in to give us a point of comparison to another mattress.

Because of narrow stairs in our new house, we knew we could only consider mattresses which came rolled up, so I cornered the nearest sales assistant I could find and asked him to point us in the right direction.

Dinesh (aka DJ) could not have been more helpful, kind, or patient. He talked to us about our circumstances, and then walked us through the mattresses we were able to consider.

Two complimentary hot drinks later, and we’d decided on a mattress to purchase that was slightly above our price range, but worth it for comfort and longevity. DJ did not rush us, and gave us time and space to consider the purchase. He also kindly explained the mattress protector options, and gave us a little discount too.

This was our first ever mattress purchase, and we felt at ease at ever stage of the process - almost entirely thanks to DJ! A very different experience to other furniture stores, and we’re very happy with our decision.

Looking forward to receiving the mattress early next week (thanks to DJ expediting it for us!!). Thank you so much.

August 24, 2026
Rated 5 out of 5 stars

Affy

Affy, such a happy and helpful fellow , made all our purchase in furniture village worthwhile. So glad we came across him , very supportive. Thank you so much , you have won a client for life , I will sure tell my friends about you

August 24, 2026
Unprompted review

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