Furniture Village - Orpington Reviews 

Barbara was very helpful and efficient and the chairs we bought were the most comfortable we found and st the best price. Always our first choice for furniture.

Great customer service by Barbara at Orpington. She is very friendly, knowledgeable and helpful. Not pushy and understanding of what is someone looking for.

I ordered two G Plan sofas on 16th February and was told that delivery would be 8-9 weeks which was acceptable to us. I had a call on Thursday 26th March to say they were expected in and delivery was arranged for Thursday 2nd April. We got rid of our existing sofas on 1st April to make room. I got a confirmation email and text to say they would be delivered between 7-10am on 2nd. At around 9.56 I got a call from Emily to apologise that she didn’t ring before but out sofas hadn’t arrived at the warehouse and she wasn’t sure when they would arrive but she would endeavour to contact G Plan. As we had nothing to sit on I waited in a queue for complaints and was told I should have rang the warehouse. I ring the warehouse and waited in a long queue to be told she hadn’t had any luck with G Plan. By this time I was exasperated as not only had we had nothing to sit on, it was bank holiday weekend and we were expecting guests for Easter. I asked if they could supple us a loan of something to sit on and was told she had to ask her manager and get back to me. She rang back and said she could get a sofa to us on Saturday. It arrived after midday and even the delivery men were embarrassed in what they had to deliver to us.
I believe a policy should be in place to cover eventualities like this without the customer having to chase the company for a solution.
I do hope our new furniture arrives before we go on holiday at the end of the week.

Very happy with both ordering procedure amnd deliver/setting up.

Well what a pleasant experience !! On our first visit we were helped by Barbara giving us advice and prices for the sofas that we were interested in. No hard sell or pressure whatsoever to make a decision there and then. We returned the following day to place our order after making our decision. We were served by Barbara along with Ian both of who were efficient and friendly.
We found Furniture Village to have a great range of sofas and a relaxed atmosphere. Now looking forward to receiving our order 🙂

Was welcomed with a smile and very friendly from the start. When we decided on the sofa Barbra went through everything in detail and was polite at all times - she was an asset to your company

Leigh was so helpful and knowledgeable a credit to your company

We were helped by Clare who was wonderful. We got everything we wanted with a great discount and service with a smile.
Thanks Clare

“They arrived on time with the wardrobe and assembled it in less than an hour.”

Leigh was friendly and helpful in providing information to enable me to make a decision between two different ranges. I purchased a tv stand and coffee table and the purchase process was smooth and quick.

A warm welcome as soon as you arrive in the shop, we was dealt with a member of staff called Lee ? He was very polite and friendly, he gave us very helpful advice on a setee and dining table , of which we purchased, he was very experienced with furniture, as he answered all our questions and more , I would recommend the shop and staff as a 10out of 10 so thank-you Lee it was a pleasure doing business with you and the company I would certainly recommend this shop to any one buying furniture 👍👍👍👍👍🤩

Service from Leigh Chatten was excellent.

Big shout out to Michael Lawrence at Furniture World, Orpington. I bought my elderly mum & dad in today to buy 2 recliner chairs. Thanks to Michael it was an easy, stress free visit. He was so kind, helpful & knowledgeable. Went above & beyond for them, explaining everything slowly & carefully. Can't thank him enough! A credit to your company.

Michael was the best in Orpington his input has transformed our house

Michael was very helpful and experience was very straight forward

We had a fantastic experience purchasing our sofa and ottoman TV bed, thanks to Jason, the General Manager. He was incredibly professional, helpful, and efficient throughout the entire process. Jason took the time to answer all our questions, offered great advice, and made sure everything went smoothly from start to finish. His friendly attitude and excellent customer service made the whole experience easy and enjoyable. We’re very happy with our purchase and truly appreciate the outstanding support Jason provided. Highly recommended!

We were shopping for a new mattress at the Orpington Store.
Sean, the member of staff in that section, was extremely helpful, friendly, patient and non-pushy.

Lee was very knowledgeable and gave us some really good advices

Leigh was amazing! As soon as my partner and I walked into the store, we explored Furniture Village's sofa options whilst being greeted by Leigh. We came in with the intention of looking and only buying, if there was a sofa for us. Long and behold, with the help of Leigh, we managed to find one that met all of our needs and the rest was history. Thank you so much, Leigh and the team at Orpington!

Great experience in furniture village didn’t feel pressured as I have in other stores which was really refreshing. The guy who I spoke to was really helpful and knowledgeable he offered other optional services which I didn’t need and he accepted. Great price on the sofa I chose. I would highly recommend Orpington store and the young man who assisted me.