Furniture Village - Orpington Reviews 

1,657
TrustScore 4.5 out of 5

4.7

Springvale Retail Park, Sevenoaks Way, BR5 3SG Orpington, GB


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Rated 5 out of 5 stars

We found entering the store , felt friendly , staff member Rob , very up polite explained , lay out of store , he made our visit easy, in choices we was looking for , let us walk freely all over the... See more

Rated 5 out of 5 stars

We were really impressed with Rob who left us to browse around with no hassle when we decided what we wanted we called him over he offered us a hot drink and then described all the features of the fur... See more

Rated 5 out of 5 stars

Rob was extremely helpful in helping us buy a 3 seater and 2 seater sofa, with footstool. He explained everything perfectly, took us through all the options and got us exactly what we needed, whilst p... See more

Rated 4 out of 5 stars

I bought a beautiful bed set with integrated head board and matching side tables with a Tempur mattress. They advised the bed would take seven weeks to arrive from the manufacturer. Spot on. It arrive... See more


Company details


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  • Springvale Retail Park, Sevenoaks Way, BR5 3SG, Orpington, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,657)

65,458 reviews in the last 12 months

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Rated 5 out of 5 stars

Rob was lovely

Rob was lovely. He explained a range of different products and demonstrated how they were used. My mum was very happy with her new dining table, and my son was very excited about his new bed. He also gave us hot chocolate and biscuits, which was very kind of him.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

The tea wasn't a deal breaker.

Our visit to the furniture village was a pleasant one. Did not intend to order a sofa that day but ended up doing so. Rob guided us well and did not make us feel under pressure. It was not the greatest tea I have ever drunk in my life but was welcome and wasn't a deal breaker.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

To purchase a couch. popped in to buy a couch

We popped in to buy a couch. You did not have the item we wanted but very quickly offered an alternative made by the same manufacturer, which we ordered along with a footstool.
Very pleased with Sean who looked after us.
We were out of the store within 25 minutes.

May 16, 2026
Rated 5 out of 5 stars

Abbey is a fantastic person

Abbey is a fantastic person. Very patient and made sure I am satisfied, ensures I get what I am happy with. I have always being asking to be seen by Abbey. I like he customer service. Excellent . 10 stars for her. I will come again and again. Thanks Abbey.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, extremely polite and helpful , were able to quickly answer our every question . It’s our local store and we go there every time we want to buy something . Great to see the furniture in real live.

May 12, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Rob (new boy) is so knowledgable and was really kind with my elderly mum. Making sure she got exactly what she needed. We will definitely use Furniture Village again!

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to Khadija today on the care…

I spoke to Khadija today on the care team and I’m so glad I came across her, I’ve never met someone more helpful, she is a credit to the team and I would like to give her my many thanks and compliments once again though this review!!

April 21, 2026
Unprompted review

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