Great communication; we were kept up to date with our delivery starting the day before. On the delivery day again communication was great and we received a phone call prior to arrival. Jay walked the... See more
Location
Switch location5 Orpen Park, Ash Ridge Road, BS32 4QD Bradley Stoke, Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visiting the shop to purchase a suite... the first sales person told us that the sofas we wanted were not available in the configuration we wanted. Fortunately another rep approached just as we were... See more
App updated accordingly so I knew exactly when they would arrive. Sofa was delivered by Sancho & kris. Both Very respectful, polite & professional. Sancho explained everything they needed to do... See more
Everyone we have dealt with during our purchase process has been brilliant, from the none pushy sales team to the delivery team. All a credit to the company. The 2 delivery staff, James and Jami... See more
Company details
Contact info
5 Orpen Park, Ash Ridge Road, BS32 4QD, Bradley Stoke, Bristol, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Geff and Pete delivered the sofa and…
Geff and Pete delivered the sofa and they were very professional and helpful.
Thank you for the good service!
Huge thanks to Geoff & Pete for their professional service!
Huge thanks to Geoff & Pete for their professional, efficient and friendly manner. I was impressed from the very beginning. I received a 3-hour delivery window notification the afternoon before, followed by a courtesy call to confirm their actual ETA, which was spot on.
On arrival, they immediately put down a dust sheet to protect the carpets and either removed their footwear or put on overshoes. They took great care during installation, ensuring they didn’t mark the walls or damage any existing furniture, ornaments or fittings.
Once the recliner chair was assembled, they asked me to sit in it and check that I was completely happy with the mechanism. They also took away all the packaging, leaving everything clean and tidy.
I couldn’t have been more impressed with the service. Professional, courteous and genuinely caring from start to finish. Thanks Furniture Village, Great service as ALWAYS!
Geoff & Pete did a great job
Geoff & Pete did a great job. Help us with the old sofa and were punctual, very friendly and professional.
10/10
Delivery staffs on 15.08.26 Geoff and…
On 15.08.26 delivery staff Geoff &Pete where respectful towards our home also patience with customer when checking furniture peaces over as it was the 4th Delivery on Petit recliner sofa and armchairs.
Close communication on Delivery time via call,and text. Can fault the drivers.
However customer care failed on 4th attempt to stick to agreement on checking the furnitures before dispatched from the warehouse.
Furniture Village home delivery team
David and Robbie our home delivery specialists arrived in the allocated time frame, were friendly and efficient and took great care with our new leather recliners. It was a great experience. Thanks guys
Perfect service and delivery thankyou
Perfect service and delivery thankyou
The delivery went so smoothly!The team…
The delivery went so smoothly!The team - Pete and Geoff were very helpful and efficient. Took great care to get things just right before they left. Ver pleased with sofas.
All positive
All positive. Delivery from Anton & Matt was prompt, friendly and efficient. They removed their shoes before coming in without being asked and quickly assembled the bed.
David and Robbie were very polite and…
David and Robbie were very polite and tidy. Very happy with the service provided
Pete and Geoff were very helpful and…
Pete and Geoff were very helpful and polite. They assembled our dining table and chairs perfectly. They have great customer service
Kyle and Sean were excellent delivery…
Kyle and Sean were excellent delivery men.
Great Service
Great service from the Taunton store where we placed the order and great delivery service from David and Robbie today. They called to say we were the next delivery and were very helpful and friendly.
David and Robbie were both very…
David and Robbie were both very respectful of our property, they were meticulous and careful during the delivery, they took their shoes off and laid a mat in the hallway to aid with the delivery process. Thank you
Great service
Pete and Geoff have just delivered my 2 sofas, they rang to say they’d be here in 10 minutes and set up the sofas quickly. They showed me how to operate the recliner and how the sofas bolted together. Both were polite, friendly and informative. Thank you Pete and Geoff.
Great experience today
Great experience today.
David and Robbie were quick, polite and careful.
Thank you, both.
Joe and Dave were brilliant
Joe and Dave were brilliant, very friendly and quick service
Sancho and joe was very professional informative and friendly
Very professional and very friendly
The furniture we ordered was delivered…
The furniture we ordered was delivered on time and assembled by Sancho and Joe in our house. Both Sanchez and Joe were nice, courteous and quick. The furniture was as expected and of very good quality.
Great delivery service!
Had my sofa delivered today by Sancho & Joe. They were very helpful and did everything very thoroughly. Their communication was great and very efficient. They handled the sofa with care and took precautions to ensure that everything was as smooth as possible!
Wonderful delivery service
Rob and David delivered my daughter’s new bunk bed and mattresses. They were so lovely and helpful. Very funny, warm and amiable people.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







