Furniture Village - Rugby Reviews 

Greg was fantastic from start to finish. He was friendly, knowledgeable, and never made us feel pressured. He took the time to understand what we were looking for and helped us choose the perfect sofa, bed, and dining table. His advice was really helpful, and he made the whole experience enjoyable and stress-free. Thank you, Greg, for the excellent customer service!

Lovely lady would employ her myself tomorrow thans Dawn

Very good, helpful and polite staff
Ordered our new bed, to replace one bought 8 years ago from same store.

Greg provided excellent assistance, offering a warm welcome and a thorough explanation of all the details.

We had a change of circumstances with our house move that meant our order would not work for us. Ash from the Rugby Furniture Village was fantastic and went above and beyond to sort this for us . He even made the tea. Thanks Ash.

Ash from Rugby and the whole team were really helpful when we had a change of circumstance with our order. Patient, understanding and brilliant! Thank you all!

Raj and Andy were fantastic

Raj Ahmed at the Rugby Furniture Village store was excellent. We had a restricted width to work with, and he helped us find a sofa bed that actually fit rather than pushing standard options. He was knowledgeable about the mechanism quality and made sure we understood the protective cover included, covering mattress, springs, and leather. Clear, honest advice throughout — highly recommend asking for him at this branch. Purchased in July 2026, delivery expected in about a month. Looking forward to receiving the delivery.

Friendly service with no pressure to buy, thanks to Ash. Knowledgeable staff.

Was just looking when we entered the shop.but was greeted by Greg Walters who was so helpful, explaining the difference about sofas and chairs ,with out being over the top or pushy, we made our decision to buy from you,without going any other shop.He really did make a difference ,his customer service is a credit to your company.

Ash from Rugby was fantastic with our questions, he was friendly and very helpful. We would definitely recommend him!

Dawn served us today she was very helpful with choosing the sofa.
Couldn't fault her service very polite and friendly.

I believe it was the manager Rav served my mum and I.
She was looking for a recliner from the minute we entered the store in rugby it was clean and customer service you dream about.
My mum is 91 the gentle man made us so feel at ease and if she tryed one she tried several .
100% star service we did look around first but no where came close to you store.
BRILLIANT CUSTOMER SERVICE.
looking forward to receiving the recliner now.

When in store, the Sales Assistant (Dawn) was very attentive & helpful, and we were able to make a purchase which we are very pleased with.
However, we found your website very confusing. On selecting reclining chairs we liked, the website said only one was available to view in the Rugby Store and we nearly didn’t drive over thinking it could be a wasted visit. I am pleased to say this was not the case and we found there were several in store. Also, we booked an appointment for a Sales Assistance, but when we arrived in store no one seemed to know about this.
Thiat said, the service we received in store was excellent.

Andy from the Rugby store was very helpful and informative. There was no pressure from him and he was there if I needed him, he wasn’t constantly on at me like some stores! I was so happy I got a table, chairs and sofa! Thank you Andy!

Kav got us a great deal on our furniture for our new home!

Dawn did a fantastic job in finding us the right dining table and chairs at a great price!

We purchased a dining table from Furniture Village in Rugby yesterday, and we would like to thank Ash for the excellent service he provided.

Ash was very helpful throughout our visit. He took the time to show us the different dining table options available, explained the features and payment options clearly, and answered all of our questions patiently. He made the whole purchasing process smooth and stress-free.

Thanks to his professional and friendly approach, we were able to choose the right dining table with confidence. We are very pleased with our experience and would highly recommend Ash to anyone visiting the store.

We had a great experience at Furniture Village. Andy Paz was professional, friendly, and very helpful when we bought our sofa. His excellent customer service made the whole process easy and stress-free. Thank you!