Furniture Village - Slough Reviews 

1,460
TrustScore 5 out of 5

4.8

Bath Road Retail Park, 316 Bath Road, SL1 4DX Slough, GB


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Rated 5 out of 5 stars

Very good customer service. Michael in particular was very accommodating. He even agreed to postpone delivery of our order until December in order to allow us to order during the sale. The only gripe... See more

Rated 4 out of 5 stars

very pleasant staff who helped dissemble floor sofa but didnt seem to be aware how it had constructed leaving us to take a long time getting it off the shop floor and back into the modules small enoug... See more

Rated 5 out of 5 stars

Amazing service by the young female, fabulous personality and definitely got a heart of gold, she made sure she was attentive to our needs and expectations and she fulfilled to and beyond!! She consta... See more

Rated 5 out of 5 stars

We had a great experience thanks to Shiraz Rawdin, who was extremely helpful, professional, and friendly. We were treated very well, and his excellent customer service made us feel comfortable and... See more


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  • Bath Road Retail Park, 316 Bath Road, SL1 4DX, Slough, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,460)

64,276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service by the young female

Amazing service by the young female, fabulous personality and definitely got a heart of gold, she made sure she was attentive to our needs and expectations and she fulfilled to and beyond!! She constantly made sure we was comfortable and made sure any questions we had was answered! Furniture village slough you have a keeper!!

September 10, 2026
Unprompted review
Rated 4 out of 5 stars

very pleasant staff who helped…

very pleasant staff who helped dissemble floor sofa but didnt seem to be aware how it had constructed leaving us to take a long time getting it off the shop floor and back into the modules small enough to get in the house. Overall very helpful and pleasant but more training required or information should of been put on the sofa so we were aware it was bolted together and could of brought the appropriate tools.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service. Michael in particular was very accommodating. He even agreed to postpone delivery of our order until December in order to allow us to order during the sale. The only gripe I have is that the salesman, Tasbirul Chowdhury, said he was giving us 2 fabric care kits but then I noticed he had charged £24.50 for one of them even though we didn’t order one. Granted we were given two but we should not have been charged for something we’re didn’t ask for. I couldn’t be bothered to go back to the store to complain.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

The sales rep Shiraz was very helpful arranging the suite we had chosen in the material we wanted. He explained the finance clearly and the whole process was very smooth. The range of furniture was first class.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Furniture Village Slough

We recently bought a sofa and two beds from Furniture Village in Slough, and we were really pleased with the service we received from Shiraz.
From the start, Shiraz took the time to listen to exactly what we were looking for and gave us helpful, honest advice. He was very knowledgeable and went the extra mile to make sure we found the right products for our needs.
What we particularly appreciated was that he was not pushy at all. He gave us plenty of time and space to think about our choices and decide what we really wanted, which made the whole experience relaxed and enjoyable.
We really appreciated his patience, professionalism and excellent customer service. Thank you, Shiraz, for making the whole experience so easy and pleasant. We would definitely recommend asking for him if you’re shopping at Furniture Village in Slough.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Aselah was fantastic and helped us find…

Aselah was fantastic and helped us find exactly what we were after. We are really pleased with our bedframe and mattress and our overall experience in the shop. Aselah was very informative, helpful and friendly. Many thanks!

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, happy with what has purchased thanks to Jordan for helping us decide.
Would recommend going to Jordan and will be back.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service and aftercare

washed their hands of the situation entirely and refused to step in.
Do not waste your money on their overpriced sofas or their useless protection plans. Once they have your cash, they wash their hands of you.

May 28, 2026
Unprompted review
Furniture Village - Slough logo

Reply from Furniture Village - Slough

Good Morning, I am so sorry for the issues you have experienced with furniture village. To enable me to do so please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

Friendly Welcome

Friendly Welcome. Very knowledgeable about the product we wanted. Plenty of information to make a good decision about our choice and a great range.
Nice coffee and no pressure just a great deal!

September 5, 2026
Rated 5 out of 5 stars

We had a great experience thanks to…

We had a great experience thanks to Shiraz Rawdin, who was extremely helpful, professional, and friendly. We were treated very well, and his excellent customer service made us feel comfortable and valued.

We originally came in just to buy sofas, but because of the great experience and the way we were looked after, we ended up purchasing many more things. Shiraz is a real asset to the store, and I wish there were more salespeople like him!

Highly recommended!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

I recently visited Furniture Village to…

I recently visited Furniture Village to look for sofas for my home, and I had a fantastic experience. Manjit was extremely helpful, friendly, and patient throughout the whole process.

He took the time to understand what I was looking for and helped me choose the right sofas for my house. There was absolutely no pressure, and his knowledge and advice made the whole experience much easier and more enjoyable.

Excellent customer service from Manjit. I would highly recommend him to anyone visiting Furniture Village and looking for help choosing furniture. Thank you again for all your help! Jason

September 2, 2026
Rated 5 out of 5 stars

I was attended to by Jordan

I was attended to by Jordan, who was extremely knowledgeable, professional, and helpful throughout. He demonstrated a genuine understanding of my requirements and consistently kept my best interests in mind. His excellent communication skills, professionalism and commitment to providing a high level of customer service make him the exceptional in what he does.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Shiraz was amazing!

Shiraz was amazing, very helpful. Very polite and patient, provided great detail on each product. Highly recommend

August 30, 2026
Unprompted review

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