Furniture Village - Solihull Reviews 

Excellent Service

We had a fantastic experience at Furniture Village Solihull. The staff were very friendly, helpful and knowledgeable, and they gave us plenty of time to look around without any pressure. They answered all our questions clearly and helped us choose the right furniture for our home.

The showroom was well presented and there was a great range of furniture to choose from. The whole experience was smooth and enjoyable from start to finish.

The sales consultant Adrian Ford was very helpful and friendly helping me to find a suitable, comfortable chair for my needs. Very happy with my experience at the Solihull store. Will definitely return.

Helpful staff reasonable price nice choice of furniture staff made u very welcome would go again if I need furniture

Recently purchased a sofa at the Shirley/Solihull branch and have so far been delighted with the service. First of all Leon was very helpful and then Kush finalised it all. Both a credit to the firm 👍🏼

Allowed to browse and then I could get a salesperson to help without being harassed.

As a young couple moving into our first house, buying a sofa felt like a huge and overwhelming decision.

Kush was so helpful, gave us space to look round and made sure all questions were answered when we needed help. Really great customer service, everything was explained well and he helped us make a really good choice.
Can't wait for it to be delivered :)

Staff very helpful from start to finish

Went to look at Riser Recliner chairs and I couldn't walk to the back of the shop as have mobility issues so the staff brought the chairs up to me at the door nothing was too much trouble showed me how everything worked made my experience a pleasure.

Adrian at the Solihull Branch was very helpful and informative. Would definitely recommend and you must ask for Adrian to get the best service.

Good experience today, left to browse until we wanted assistance, John who served us was very professional but made us feel comfortable

The lady that was telling me all about it was very helpful made sure I new everything before brought helped with paper work and was very polite very clear in speaking and explained it clearly so I new clearly all the information very happy exapearance shopping there I will use the company in the future

Admire was very helpful

Came to buy rise and recline chair and Adrian was absolutely great nothing was to much trouble even bought the chair down by door for me as couldn't walk to bottom of shop,thank u so much for everything Adrian

The lads were so friendly and processional when they delivered our beautiful sofa it’s better than we thought it would be
Thank you

Excellent experience from start to finish. Prompt, professional delivery. Excellent service from Adrian Ford (Solihull branch.)

Great guidance from the salesman. Very helpful and eager to help us find a suitable product

The delivery men Rhys and Ash were lovely. Helpful and Caring. They treated our property with respect and took away all the packing. Great service. Thank you

Bought a sofa, chair and footstool from Solihull. Aamir was very helpful and personable, making it an easy and enjoyable process. Also thought their sofas felt better quality than other companies we tried.

Furniture Village ignore the Consumer Rights Act 2015. Delivery dates are knowingly fabricated. Refunds aren't provided. There are numerous Facebook groups that are solely for Furniture Village customer issues. What sort of business thinks their service is acceptable when there are dedicated Facebook groups for poor service?

I'm having to go through Citizen's Advice/Trading Standards to get a refund for undelivered goods.

Alex and khush were very helpful. Helped me a lot with my purchase and in store experience