Furniture Village - Southampton Reviews 

Having placed the order for a corner bench on 28th June at the Southampton branch, we were told delivery would be 1-2 weeks. My previous 1 star Trust Pilot review promoted an email from the Furniture Village customer experience team the following day to follow up on the review. A week later and still no contact from the store, so no updates or explanation whatsoever for the delays. Having logged into my account in an attempt to get an update on delivery status, the order is now showing even further delays with delivery now scheduled for 30th August - nine weeks from placing the original order! I would not have even known about this further delay had I not checked myself. The website clearly states 1-2 weeks delivery, the lack of communication and non-adherence to their own advertised lead times is just unacceptable.

I was recommended to go to Furniture Village by a friend who took me to the Southampton store. We were greeted by a nice chap called Raymond who looked after us through the whole process of finding a corner sofa that would fit into a small space. Mission accomplished I left knowing I’d made the right choice and now look forward to receiving my new sofa very soon.

We bought a mattress on saturday was helped by Ray who was a great help no pushy sales technique and was really helpful. Would highly recommend the store and Ray.

Holly Ann was very helpful and informative about the furniture.

Excellent service in store from Aleks, he was very helpful, friendly and very patient with us on our hunt for our perfect sofa. We have now ordered one through him and we will have it delivered within a week. Fingers crossed the service is as good as we had in store. Thank you so much Aleks. From the Goss family.

Hollyann was extremely professional and friendly. The process so far has been very smooth.

Good selection of furniture. Helpful and knowledgeable staff.

Grant Hale made are experience very pleasurable he listened to what we wanted and advised us with size and colour. Advised us to look at the colour samples outside as you get a different shade. We were also offered a cup of tea while discussing colours etc. Thanks Grant for all your help and words of advice.

Very impressed. Extremely helpful sales, easy to order, delivery was earlier than quoted.
Delivery drivers were polite, Extremely helpful.

Holly Anne in particular was fantastic helping us on our journey of choosing our sofa and bed Victoria also helped. They are both a real asset and made us feel so welcome thank you The Wiltshire family

The display in the Southampton store was very attractive and the staff very attentive, helpful and knowledgeable. The delivery guys were brilliant, on time, very careful and friendly - excellent all round - thank you

Friendly helpful staff
Great product at a fair price

Grant was great help without being pushy and was on hand to assist with any questions. The showroom is lovely and easy to navigate with plenty of choice too.

Good selection if furniture and fruendly, knowledgeable staff

Love furniture village. Always clean and tidy. Staff very polite and not too pushy. Claudia who served us was very knowledgable and nice to deal with.

I went into the Southampton store looking to purchase some new sofas,I was approached by Aleks who listened attentively to my requirements and Aleks showed me several in the style and price range that I liked and could afford,he kindly offered some cool water as well,after leaving me to browse around the store i came to a conclusion of what I wanted,we sat down and went through all the details of what I wanted and I was offered the finance to pay over 24 months so it was more affordable,also Aleks gave me a business card of the company that are used to remove old furniture,Aleks was very kind,courteous,and knowledgeable and very professional and didn't pressure me into my purchase,I am very looking forward to receiving my new furniture of 2x2 seater sofas in about 4 weeks time.
Thankyou very much Aleks for your time and expertise.Well done

Friendly welcome. Full range of products to visually see. Happy to place chairs around tables to make sure the products met my requirements. The sales consultant had an amazing product knowledge and was a credit to the company.

I visited the Southampton store looking too purchase a corner sofa with matching 2 seater and footstool a very helpful cheerful gentleman by the name of Raymond lord was absolutely amazing from start to finish i was very happy with his service I made my choice and purchased there and then , this Gentleman is an asset to your company

Knowledge and polite

The sales staff were very helpful and nothing was to much trouble to find out what we wanted to know