Furniture Village - Southampton Reviews 

They leave you to look. And when your ready to purchase there not try to get you to buy they just tell you about the future to help you decide A pleasant shopping experience

I was served instore by matt, he made me feel comfortable and welcome while I chose my tv unit

Very professional knowledgeable staff in store ( non pushy ). This is the reason we chose furniture village , in addition staff discussed the family business ethic and stated the ceo visits regular and is part of the family village . Outstanding and rare quality of staff at this store Southampton . From sales lady (was due to leave for maternity leave next day ) to store manager . 10/10 great experience

Met Gary chetwynd he was very helpful from the word go did not pressure us we have bought from your firm 11 years ago so came back as we were pleased with your service and we are still happy with everything

We were looked after by Mark
What a very helpful man
I’ve always maintained you don’t need sales people the product will sell itself but you just need help and guidance and Mark was exceptional thank you

Very knowledgeable sales man Bill. Upfront and very approachable. Made process of buying sofa very easy and we were not in the store ages. Credit to the Southampton team 👍

The assistant Bill was very pleasant and knowledgeable. He guided me through the procedure in choosing all of the items.

Very helpful and friendly assistance from the gentleman who dealt with me.

We went in on the chance if finding some chairs they had a great selection and the staff were so helpful we were in and out in no time, I have never shopped finding what I wanted and quick service in such a short time.

We had an absolutely fantastic experience at Furniture Village today, thanks to Victoria and Gareth.

From the moment we arrived, Gareth, the store manager, made us feel incredibly welcome. He took the time to understand our requirements and was particularly helpful in guiding us through the practical elements of what we needed. His introduction set the tone for a genuinely positive and professional experience.

Victoria then took things to another level. Not only was she attentive, knowledgeable and completely focused on helping us find the right solution, but her background as an interior designer truly elevated the whole experience. She didn’t just help us choose furniture — she helped us visualise how everything would work in our home, considering proportions, flow and overall aesthetic with real expertise.

Our requirements were very specific, and instead of simply offering what was available, Victoria went above and beyond by contacting the buyer directly to explore options that would meet our needs. That level of initiative and dedication is rare and made us feel truly valued as customers.

Professional, proactive and genuinely passionate about delivering the right outcome — Victoria and Gareth are a real credit to Furniture Village.

Thank you both for such exceptional service.

Very helpful guy good sales man

Greeted nicely by Victoria, shown what we asked for and an alternative, with all benefits explained fully. Not rushed, given time to consider alternative which was more money than original, but decision was easy to make.

Grant Hale gave us a very good service

Customer service was great

Firstly lovely shop floor and good atmosphere , secondly helpful and knowledgable shop assistants. Their to help, to guide to make a right choice.
Knew exactly when to expect the delivery, two items were tailored to one delivery slot, easy to arrange time and the delivery team Rob and Joe were great and very respectful!!!!

Knowledgeable salesman not pushy at all happy the service

The service provided by David was spot on, he gave us time to try out various mattresses and even went and found details of our previous order so he could advise us on which modern Tempur mattress was closest to what we currently have to make a better comparison. He gave us plenty of time but was also available to answer any questions.

Having finally made our selection, David took us efficiently through the order process.

We were well looked after by David, In addition Matt makes a great cup of tea.

The customer service that we received from Matt was 5* - not the typical pushy salesperson at all which is what puts me off large chain furniture stores. He won our daughters over with hot chocolate and cookies and was so knowledgable and attentive - a huge credit to the Southampton team!!