Furniture Village - Staines Reviews 

Very attentive and knowledgeable sales man

Excellent service, they are so quick sufficient and very clean job. Very friendly 😊

Large range of furniture….no pressure from salesman who was really helpful when asked

Liz was amazing! She took her time with us, ensuring we never felt rushed while providing detailed information on every product we were interested in. She was also very helpful with add-ons, providing accurate details that made our decision easy. We’ll definitely be back!

Raj provided a truly professional, pressure -free experience. He offered expert advice on a vast selection of high quality products and helped to curate the perfect "full package" with thoughtful recommendations for extras. To top it off, the order arrived on time, securely wrapped, and exceeded expectations.

Amazing customer service from ROBIN SYDNEY in Staines Upon Thames branch. Excellent sales consultant with very good product knowledge, great attitude and most importantly very patient and polite. He really did bend over backwards to help us! Thanks Robin, we can’t wait for our sofa and dining chairs to arrive!
Ludmilla and Milos

Very good customer service

Unfortunately the table we purchased from Furniture Village developed a design fault! Having contacted the customer support team we were immensely pleased with the service we received😊. We have had emails and phone calls from Donna from the Care team, who has keep us up to date every step of the way. It has been a pleasure dealing with Donna who is a credit to FV! C&J Copus

Staff weren’t pushy but were helpful in answering all our questions noting this was our first sofa purchase. Provided us with all the information of extras which allowed us to make our own informative decision. Sofa has since been delivered and is great! Laura took our booking, easy to chat to, knowledgeable and would definitely recommend.

Had a really good experience with the manager and Goldie, nice down to earth good sense of humour. Second sofa I have purchased from here.

Really well looked after in store didn’t feel pressured just a great experience

Liz provided us with wonderful service. We are very happy with the assistant. In 5 minutes we decided to buy the dinner set.

I had a wonderful experience with Gouldi Souni at Furniture Village. He is incredibly knowledgeable, patient, and professional. His clear guidance and calm approach made it easy for us to choose the right product with confidence.

Thank you for your excellent support, Mr. Gouldi truly appreciated.

Laura, was approach able
Knowledgeable
Great customer service

We were served by Laura Bielskyte who gave excellent service. So pleasant and explained everything. Made the process of buying very easy for us. We would definitely go back to be assisted by Laura. Thank you from
Julie and Paul

The store has a great range of furniture options. The staff gave us space to explore and ponder, and then efficiently processed our order once we had decided.

Great service by Raj, extremely helpful advice and good prices too

Robin was brilliant !!
So helpful on our second visit .

Raj at the store was very helpful and knowledgeable. I had been in a month prior and spoke with him briefly about wanting a new sofa and although I wasn’t looking to buy right then he answered all my questions at the time and gave me some information to look over before making a decision. When I came back today he was working again and was just as helpful as my previous experience. As I had the information, I purchased a sofa today, and when I realised I forgot a key detail (power headrests) he was very understanding and accommodating and able to amend my error.

The person who called me was very helpful and understanding