Furniture Village - Stevenage Reviews 

I’m disappointed with my experience with Furniture Village.

A wardrobe was purchased, but the wrong drawers were initially delivered. During the process of fixing and installing the wardrobe, property damage was also caused.

While the correct replacement parts were eventually provided, the overall handling of the situation has been poor. Despite multiple emails and follow-ups, the issue of the property damage remains unresolved.

I was advised on more than one occasion that the matter would be looked into and that I would receive a call back, however no follow-up was ever provided. Communication has been inconsistent, and I’ve had to repeatedly chase for updates.

What’s most frustrating is being passed between different parties, despite the purchase being made directly through Furniture Village. As a customer, I would expect them to take ownership of the issue and ensure it is resolved properly.

Overall, this has been a stressful and time-consuming experience. I hope the company improves its aftercare service and takes more responsibility when issues arise.

Chris was friendly, not pushy , extremely knowledgeable and even asked me some questions I had not thought of.

Chris helped me purchase a sofa I needed based on my requirements without pushing the most expensive one. He was more keen to give me a product to suit my needs.

Very friendly with excellent knowledge. He took away all the stress when finding a new sofa including giving things to think about when choosing fabric, colour and extras too.

Cannot recommend highly him enough.

Visited Stevenage branch which has a great selection of furniture at competitive prices so we ordered a coffee table which we love. Only downside was it took 6 weeks to arrive in store and the staff on collection acted like they would rather be somewhere else. Maybe it was just a bad day for them.

I contacted the Furniture Village store at Stevenage as I was having a problem with my two seater recliner. I was greeted by a chap named Warren who was very helpful. He explained what to do and I was able to with his clear instructions to solve the problem!Thankyou Warren

Great sales people in the Stevenage store who were helpful and we spent 2 hours in there deciding on £2200 of new items.

The company called and said all was to be delivered on a Saturday so we cancelled a few things to be available.
Deliver van turned up and had not got the main item, a table, that we needed. He wanted to offload the chairs that went with it but we refused, he was not happy.

I called FV and they promised they would look into it.
We got a call back saying 100% the full load would be delivered the following Sunday and that they guaranteed everything was there. They emailed us that the delivery would be at 7 am on a Sunday! Not happy but yes we get up at 6.30 having cancelled another day out with the family. Van arrives with no table. Again driver quite insistant we accept part load and again we refused. I called "Customer Service" who said there was no reason why the delivery wasn't complete as the "computer" said it was all in stock.

Had enough and after a long conversation decided to cancel the order. Turns out there was an error in stock control and the 3 tables shown as in stock never were.
Pathetic............ I run a business and I'd never send a delivery out knowing it wasn't complete unless the customer agreed.

Micheal was amazing, great customer service and helped us through the whole process.

We have recently purchased x2 items from the Roaring Meg, Stevenage branch. A dining set sold by Chris who was brilliant. He couldn't do any more for us helping us to decide which set we wanted. He moved chairs for us to try and gave us advise for what was best with having kids etc.

We also purchased the media sofas, sold by Michael. Again, so lovely and helpful and gave us the really best service. 5* experience of a relaxed sale, where we could take our time and ask all the questions we needed. I felt like we were in our own little living room set up, rather than a shop. Really accommodated the kids too.

Would 100% recommend a visit and and seeing Chris and Michael to help with your purchase.

Michael @ the Stevenage Branch was excellent, extremely knowledgeable and friendly without being pushy. He also talked me through what options I have available if the new sofa doesn't fit. I would definitely recommend.

I spoke with online staff , they were by polite courteous and friendly, they were informative in how times were delivered and any with any issues. They also informed me that me if the price went down I could claim the extra back , which I delighted to say I did. When I done this your staff were very polite and gracious, very good staff working for thankyou excellent service

Once again fantastic customer services from Michael. Mum and I visited the store to buy mum a sofa, he was pleasant helpful and shared his expertise, giving us time to make decisions.
I have gone back recently to buy bedroom furniture, and received the same brilliant service.

He is the salesman you need to see when you visit the Stevenage store!

We recently purchased a sofa set and a dining table with chairs from Furniture Village - Stevenage and had a great experience.

Michael Hackworthy was extremely helpful, patient, and knowledgeable. He understood our needs perfectly and guided us to the right options without any pressure. We had visited several other stores, but his excellent service and approach convinced us to choose Furniture Village.

Great quality products, good variety, and outstanding customer service. Special thanks to Michael — he’s a real asset to the team!

Nice assistant. Helpful but not pushy. Gave us all the information that we needed and was very helpful. Sales assistant was called Michael.

I came to the Stevenage branch looking for a dining room table. At I entered I was greeted by Micheal at the door. He was very helpful and a pleasure to chat to. He advised me on a new table that I loved. The whole process was professional informative and felt more like genuine chitchat than a sales process.

I brought the table and Micheal then a managed for it to be delivered within two days!

Exceptional service throughout.

Good advise received from the Stevenage shop, helpful and a great price for our Grigio dining room table and chairs. The delivery out of the Norwich depot was well communicated and efficiently delivered, both operatives were polite and efficient.

Warren at Roaring Meg Stevenage Branch was amazing. We went into store to look at sofa beds. Warren let us know he was available if we needed help and answered all our questions. We went away to look in a couple of furniture shops but returned to purchase our sofa bed from furniture village. Warren was extremely helpful and friendly. He made the purchase process quick and easy. He offered the level of customer service that we really appreciated. He let us know he was available to help but didn't loiter over us. He is a credit to the store and to the company.

Michael was very helpful in assisting us buying our dining room table.

My bed was delivered on schedule by Kev and Carl. They worked efficiently to get it in and set up. They were both friendly and polite and really respectful of the walls and carpets. Great experience highly recommended.

Michael at Stevenage Furniture Village was really helpful and made the whole sales process simple, warm and easy.
Both myself and my partner were really impressed with him and will absolutely use him for all our Furniture Village needs moving forwards.

The delivery drivers we had on both occasions were fantastic. I can’t remember the first ones’ names but the second were Richard and Martin. I’m giving them some stars because they were polite, friendly and helpful. As for the rest of the company, an absolute shambles. The salesman in the shop ordered us the wrong footstool, which didn’t match the rest of our order, and there begun an epic odyssey through phone calls to various people in different locations, none of whom wanted to take any ownership of the issue, claims of non existent voicemails being left, and the aforementioned salesman avoiding calls and promising to call us back but never doing so. After several weeks we now have the correct footstool but it was a journey I’d rather not have embarked on if I’d known what it would be like. Richard, Martin and co, take these stars with pride, as you are the only representatives of Furniture Village who deserve them!

We wasn't going into furniture village to definitely come away with a sofa but that is what happened. Phillip Grant approached us and said if you need anything then please ask, he then left us alone until we wanted/needed some more information. We felt at ease with him and not pressured at all and actually found the perfect sofa for our family and ended up buying one. We have felt with other staff in other shops they were quite pushy which put us off from potentially purchasing anything. Thank you for the service. Would recommend.