The customer service here is top class. Would highly recommend shopping here. Very friendly and helpful staff. Special shoutout to Crina who sold us our sofa set. She made us feel comfortable and real... See more
Location
Switch locationRoaring Meg Retail Park, Great North Road, SG1 1XN Stevenage, GB
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See what reviewers are saying
Visited Stevenage store today and my purchases were handled by Michael. Very polite, friendly and easy to talk to. He accepted my request to let me have a look around the store first without being pus... See more
Michael H and his team at Furniture Village in Stevenage were amazing. Extremely helpful getting our table and chairs wrapped up and loaded into our van. Highly recommended 👍🏻
When we walked into Furniture Village Stevenage there was a nice atmosphere. We were greeted by Michael who showed us around the sofas we were interested in. There were many choices of colours and mat... See more
Company details
Contact info
Roaring Meg Retail Park, Great North Road, SG1 1XN, Stevenage, United Kingdom
4.7
Excellent
2K reviews
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Warren was so informative
Warren was so informative. We changed our minds a few times he never pushed or rushed us.
June 2, 2026
Philip Grant was a Gem
Philip Grant was a Gem. So friendly and helpful, not pressured at all. Really made us feel comfortable in making the right choice of sofa.
June 2, 2026
Unprompted review
Michael at Stevenage was very helpful
May 24, 2026
Unprompted review
No issues
No issues. Slightly surprised they didn't have the clock in stock on site.
May 29, 2026
Unprompted review
Very good store
We had such a good service at Stevenage branch. All the staff were so friendly and helpful. There was no pressure to buy anything. Crina Stilovc went above and beyond. She was so lovely and friendly and explained everything. She was very patient in our choosing. Highly recommend this branch.
May 31, 2026
Unprompted review
Phillip was the very best
Phillip was the very best. Fantastic caring and understanding service. He truly cares and gave the best possible advice. Was wonderfully to have his knowledge and experience during the sale. Not only was his site knowledge great he was also a gentleman and lovely person. I would highly recommend a visit when looking for a new sofa.
May 30, 2026
Unprompted review
Robert Medina at the Stevenage store…
Robert Medina at the Stevenage store was most helpful, providing a quote and answering all the questions that we had. We proceeded with the order online after measuring the space, online order was easy to use.
May 30, 2026
Lovely staff
Lovely staff, great quality products, quick delivery and assembly.
May 17, 2026
Unprompted review
The sales consultant Michael
The sales consultant Michael, was very helpful and knowledgeable in helping us decide which model sofa to purchase
May 22, 2026
Unprompted review
Great staff
Great staff
Very easy to choose with a great variety to choose from
Very satisfying visit & purchase
May 25, 2026
The right choice
Whilst we more or less knew what we wanted Philip helped us greatly in guiding us through our various options. Very satisfied with the outcome.
May 25, 2026
Unprompted review
I was helped by sales consultant Crina…
I was helped by sales consultant Crina Stilivc. I found her very professional and knowledgeable. She was polite and made process of buying very smooth and productive. She is an asset to your company look after her
May 25, 2026
Michael customer service
Michael was exceptionally professional and attentive to our needs and preferences. He made sure that the experience was as comfortable as possible and will definitely be coming back again in the future to this branch! 5 stars would have been 6 if there was the option.
May 24, 2026
Unprompted review
Good non pushy experience
Edward was very helpful without being pushy. He knew the product well and was flexible with the price
May 23, 2026
Friendly delivery men
Friendly delivery men, all rubbish taken away and everything assembled and in situ before leaving
May 23, 2026
May use AI-assist with repliesRead more
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Fake Delivery Dates
2 weeks delivery date , out of nowhere just 3 days before agreed delivery date, became 8 weeks. They menace you with high cancellation fee.
A company to avoid.
May 9, 2026
Unprompted review
Reply from Furniture Village - Stevenage
Good Afternoon,
Thank you for your review. We are sorry to hear about the delivery delay and your frustration. We are reviewing our processes to prevent this. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.
Kind regards,
Shanice
Chair The sales per the…
The sales person explained the different kinds of models that were available .
The piece of furniture which we ordered is ideal for our specific needs in terms of comfort and a good range of upholstery fabric was available.
May 17, 2026
Shop staff good, Communication & delivery non existant.
Salesman in shop was very good. Did not try to hustle me which happens in some shops.
Very easy to buy furniture. Booked my delivery date as stock showed ok.
The problem was with the delivery!!!
Were meant to deliver before. 0815 but was then changed to 10.30 which was Ok. Received message to say I was next & they would be here within the next 30 mins.
No-one came.Then received a message to say they could not deliver( no reason given). No notification to explain what the problem is.
I checked my order on tracker and apparently they HAVEN'T MADE IT YET!!!!!
Very unhappy customer.
NO COMMUNICATION TO SAY WHEN I WILL GET MY ORDER.
May 19, 2026
Unprompted review
Reply from Furniture Village - Stevenage
Good Morning,
We appreciate you sharing your experience. We are concerned to hear about the delivery issues and lack of communication regarding your furniture order. We are actively looking into this matter to understand what happened and prevent it from recurring. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.
Kind regards,
Shanice
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