Furniture Village - Thurrock Reviews 

We was struggling to buy a sofa and had been to most of the sofa shops in Thurrock and surrounding areas.
We had been to furniture village a few times to look and measure.
When we was ready to buy we made sure we didn't miss out so took the advice of a advisor her name was surry she was very knowledgeable and polite.
The reason we bought was because alot of other furniture companies in Thurrock had quite bad reviews ( I.e the one next to furniture village) 😯 very happy and looking forward to my new sofa hopefully just before Christmas+- a week or so.
Thanks furniture village.
Ps the cookies are lovely 😍

Went into the Thurrock FV store after having previous poor service from many of the neighbouring furniture stores in in the local area.
I was met by Surry Gill who was extremely welcoming upon my arrival and provided an immediate answer to an important question around sofa delivery.
Many of the of the other suppliers only deliver to the second floor only and it’s up to the customer to take it from there. whereas I am on the 3rd top floor.
She put my mind at rest that FV will go above and beyond to get the sofa in and prepared.
Surry gave me time and space to make a decision on which sofa brand was of interest but always on hand to answer questions. She is extremely knowledgeable about the FV products and I would not hesitate to buy from her again. I will certainly make sure she is working on the day I chose to go back and order more items.
Well done FV, so far my experience of you and your staff is 6 star and I’m looking forward to receiving the sofas in due course
Keep up the brilliant work

Tan was very helpful and extremely patient while we made our choices. Great customer service.

Excellent customer service from George in the lakeside store.

I had a very good experience from the furniture village in Thurrock.
Jon was really helpful, polite and trustworthy to find us a perfect sofa for our family.
Thank you so much Jon.

The friendliness of all staff. Suzette Williams was very skilled in answering all our questions. A credit to your team.

Welcoming atmosphere, knowledgeable staff. Tan was very helpful in assisting us to find the right combination of dining table and chairs.

Suzette was extremely helpful and patient.

I recently purchased a sofa from Furniture Village in Thurrock and couldn’t be happier with the whole experience. From start to finish, the service was excellent, and I felt well looked after throughout the process.

I would especially like to mention Paula, who was absolutely wonderful. Their friendly attitude, professionalism, patience and attention to detail made the whole experience so enjoyable. They took the time to help me, answered all my questions and made sure I felt confident and happy with my purchase.

It’s not often you come across someone who genuinely goes above and beyond to make a customer feel valued, and I really appreciate the outstanding service I received.

Thank you to Furniture Village, and especially to Paula, for making my sofa-buying experience such a positive one. I would happily recommend Furniture Village to anyone looking for great service and a lovely shopping experience!

Alex is very knowledgeable, polite, friendly and unobtrusive which makes me feel comfortable as I don’t like to be followed by sales people Alex was spot on 👏🏻👏🏻

Great product at a great price compared to other shops plus a free freshly baked cookie and hot chocolate always helps 😍👏🏻👍🏻

Laura the sales assistant was excellent. Very attentive and not pushy, but was very knowledgeable answering all our questions. Laura made our visit to the store a great experience.

Suzette Williams was exceptional at her job

Suzette Williams was extremely helpful and knowledgeable in helping us choose our perfect sofa - thank you :)

George was amazing at helping me while i was getting my furniture last week highly recommend him and credit to the company

We had a great experience at Furniture Village Lakeside, Thurrock. George was friendly, knowledgeable and very helpful throughout. He took the time to answer our questions and helped us choose the right sofa without making us feel pressured. Excellent customer service—we would highly recommend asking for George.

We had a great experience at Furniture Village Thurrock. Jon Nielsen was very friendly, helpful and professional. He took the time to help us choose the right sofa and answered all our questions without any pressure. We are very happy with our purchase and the service we received. Thank you, Jon!

I had a fantastic experience with Paula at Furniture Village. She was warm, welcoming and professional, and really took the time to listen and understand what I was looking for.

I’m quite particular, and her attention to detail was excellent — helping me coordinate my furniture and fabric with my flooring and décor, while offering thoughtful suggestions and alternatives. There was never any pressure; I felt listened to and well advised throughout.

I left absolutely beaming and completely happy with my choice. Paula is an excellent salesperson and a real credit to Furniture Village. Highly recommended!

Paula was absolutely fantastic! She was so friendly, welcoming and knowledgeable, and she really went above and beyond to help us. She was very well-versed with the furnitures and clock and took the time to make sure we were happy with our choice. Her excellent customer service made the whole experience enjoyable. Thank you, Paula! Highly recommended.

Excellent service from Suzette at the Thurrock store. Professional, knowledgeable, courteous and polite. I couldn't have asked for a better experience! Highly recommend this store and staff member.