Furniture Village - Tunbridge Wells Reviews 

Excellent customer care sales consultant Neil Plownan was very knowledgeable and did not rush us . We looked at quite a few before settling on the one we purchased. Neil was not pushy or over the top in the sales pitch so my Husband and I came home pleased with our purchase.

Very refreshing experience. Felt like a valued customer although on the day didn’t purchase anything. Staff were, friendly, knowledgeable and no pressure at any point. Barry was so helpful on mattress choice. Thank you!

Neil at Tunbridge Wells provided an excellent service, he was very helpful and knowledgeable and we couldn’t have asked for more. Highly recommend for a visit.

Barry was great, so helpful, very knowledgeable and happy to help… he wasn’t pushy and listened to our needs… advised us to help us make the decision… Thank you Barry, and furniture Village, you have a great member of the Team there, don’t loose him

Very friendly Staff, Neil (Tunbridge Wells Store) very helpful and advised which sofa would be best for back problems.

Thank you Neil, would strongly recommend Furniture Village.

Right on time, courteous, friendly and very proficient. Thank you Stacey and Dimitri

Your agent was discreet and allowed us time to experience the moment. She was very helpful when needed and helped us through, explaining every aspect of the transaction. Overall the experience was very satisfying. Thank you.

Very friendly efficient service and good furnishings.

Sarah was really helpful in a minor purchase (a pillow) with a positive attitude and experience of the pillow I bought felt confident it was the right one for me.

Good options on display, greeted by staff (David Potter) after appropriate time and offered coffee, directed to the sort of sofas I was interested in, helpful, friendly and knowledgeable service, given plenty of time to choose before buying sofas.

A couple of weeks ago we were browsing in store and were assisted in a non pushy but very professional manner by Sarah. We saw a couple of 2 seater sofas that we liked but went away to consider. Sarah also arranged to have sent swatches of the materials we liked.
Today we returned to have another look at our choice.
Again we were not pressured but allowed to take our time. In the absence of Sarah, Neil assisted us and allowed to conclude our decision making with space and time. He was there when we needed him and he was able to answer all our questions and enabled us to make our decision to purchase two sofas.
From this experience we conclude that FV have a knowledgeable and well trained professional staff. We will certainly return when we need something further.

Eric in the Tunbridge Wells store was extremely helpful and listened to what I wanted which shaped the products that he showed me.

Nice staff, very helpful and not too much of a hard sell. Overall great experience

Iona went above and beyond to help me with a sale from another store a day before I was meant to receive delivery. Really amazing attitude and customer service. Definitely the best after sales service I've had. The furniture is great quality, guarantees too notch, however it's the customer service that sets them apart. Thanks again.

Sarah knew all about beds and mattresses and was great at helping us. All the staff looked after our special needs son while we shopped. A great store would highly recommend

Salesman Neil Plowman was extremely helpful and informative.
We were not pressured into making a decision and our overall shopping experience was enjoyable.

Neil was courteous, friendly, helpful and very patient. He was knowledgeable but best of all in our opinion, never pushy, a good salesman.

Eric gave us time to browse and answered our questions easily and a very relaxing feel with no pressure selling

Sarah was extremely knowledgeable and helpful about the furniture we were looking at and the ranges available that could meet our needs.