Fusion Motors Reviews 

350
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, welcoming, and professional throughout the entire vehicle purchase journey. Consumers note that the team provides a smooth, quick, and completely pressure-free environment with great attention to detail and clear explanations. However, some customers also noted serious mechanical faults, missing vehicle parts, and unexpected defects discovered shortly after delivery. Reviewers experienced additional problems such as high repair costs, filthy conditions upon arrival, delayed paperwork, and unhelpful after-sales communication. People felt frustrated when trying to resolve these after-sales issues because the dealership offered very little support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are friendly, welcoming, and very... See more

Service

Customers consistently note positive experiences with service, describing the car buying process as seamless,... See more

Product

Consumers find product quality to be deeply ambiguous, with highly mixed experiences reported. While many... See more

Customer service

People report positive experiences with customer service, highlighting staff members who go above and beyond... See more

Quality

Clients share ambiguous opinions on quality, with high disagreement among reviewers. On one hand, some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 4th vechile I have purchased through fusion in grays. Every time Doug has been the sales representative and he has gone far and beyond to make sure everything run smoothly and leaving myse... See more

Rated 5 out of 5 stars

Joe at Fusion was very friendly, welcoming and helpful. Made the whole process of choosing, testing and paying for my son's first car very efficient and straight-forward. He also went the extra mile... See more

Rated 5 out of 5 stars

I dnt know where to start with. First i was bit worried about my daughter car i was buying from them it was Audi a3 2018. There were few cosmetic stuff which i pointed them out and it was all sorted i... See more

Rated 5 out of 5 stars

Went to purchase a skoda and ended up purchasing a vey high spec voltswagon tiguan allspace. Doug was honest and open at all times whilst viewing the vehicles.the purchase went smoothly from start to... See more


Company details

  1. Used Car Dealer

Written by the company

Fusion motors started its journey as a family business back in 2011 with great passion for cars. Based in Essex, we have supplied quality used cars to customers across the country for many years. Convenience is key as a vehicle owner, which is why we strive to provide anything you could possibly need throughout your time as a driver. Once you find the vehicle of your dreams, we can offer you a flexible finance plan with minimal deposits, low monthly payments and APR. We're here to make sure that your car spends most of its time on the road and as little time as possible in the garage. So, all our car comes serviced up to date, minimum 6 months MOT, 12 months AA breakdown cover, Free HPI checks, Free mileage checks, 75-point mechanical checks including all cars PDI inspected. We prepare all our cars to the highest standard to meet expectations of most demanding customers. Explore our services and stock online or pay us a visit in person. It's very easy to reach us, we are in Purfleet on the London Road. Our forecourt can be accessed from all the vital transport links; including the A13, A12, and the M25 (you can find us just fifteen minutes from Junction 30/31). Simply enter our RM20 3LL postcode into your Sat Nav or call us on 01375 470194 / 01375 511 114 for directions or to discuss any vehicle you are interested in, and we'll be happy to help. If you are unable to make it to view a prospective vehicle then why not ask for a personalised walk-round video.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

350 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(350)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

I found my dealings with Fusion motors…

I found my dealings with Fusion motors to be simple and efficient, AK was patient and helpful and answered all my questions, he helped me with with some other enquiries and assisted me in getting new tyres for my new car. Excellent customer service would highly recommend

July 21, 2026
Unprompted review
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