We had been looking for a while at ladder shelves and decided that, although they were a bit more expensive, the Futon Company had the ones that appealed most. We were not disappointed! Apart from o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Upon moving into our new house, we were slightly taken aback by how pricey reasonably good quality furniture can be nowadays. We went to Norwich one day and stumbled upon the little Futon store —... See more
Company replied
Having already bought a Futon sofa bed for our 'Chillroom' which doubles up for visitors. We attempted to move our old sofa into our recently bought bungalow, unfortunately the old sofa wouldn't pass... See more
Company replied
Delivery was quick and the product was well packed. Took about an hour to assemble (by two elderly people) and all the fittings are very good quality. The unit itself is a great space saving piece of... See more
Company replied
Company details
Written by the company
Futon Company sells sofa beds, bedding, cushions, textiles, tables, storage, lighting, storage and futons. We deliver direct to your door across the UK. Buy online today or visit one of our retail stores local to you.
Contact info
2nd Floor, Doric House, 128-132 Station Road, E4 6AB, Chingford, United Kingdom
- 0345 609 4455
- help@futoncompany.co.uk
- www.futoncompany.co.uk
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and amazing service from Lisa
Friendly and amazing service from Lisa!
Thank you. Love this shop!
August 13, 2026
Unprompted review
Reply from Futon Company
Dear Jan,
Many thanks for leaving us a fantastic review.
We will be sure to forward this to Lisa :)
All the best,
Prisca
Very happy
Easy ordering, delivery was seamless with a great courier company, and I love what I bought.
August 6, 2026
Reply from Futon Company
Hey Longworth,
Pleased the Forli Rug & Bamboo Dressing Table has caught your eye!
Kind regards,
Prisca
Staff were friendly and helpful
Staff were friendly and helpful. Larger items are not on-site, but only waited 2 days before collecting my purchase.
July 30, 2026
Reply from Futon Company
Thank you for your visit Caroline.
We look forward to assisting you in the near future.
Kind regards,
Prisca
Great shelves and experience of online ordering.
Easy online ordering, good delivery, great product with very easy to follow instructions (doesn't mean I didn't put the shelves on backwards, then upside down before getting it right but that was pilot error!).
Very happy with my ladder shelves.
August 13, 2026
Reply from Futon Company
Thank you Christine - your feedback is much appreciated.
Kind regards,
Prisca
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
Delivered on time
Delivered on time - easy to put together - just what we wanted for the room
July 29, 2026
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
Very good quality, value for money.
We ordered two Bamboo bedside shelf units. Nice quality, easy to build, value for money and delivered when promised. We then ordered the baskets that fit the shelves. Very happy with the end results. The added bonus was the offer of ‘buy one, get one half price’.
Highly recommend The Futon Company.
August 5, 2026
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
Great Futon mattresses
Great Futon mattresses. They pack away nicely when not being used and easily unfold to provide very comfortable beds for our friends and family that stay over. 100% recommended.
November 27, 2025
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
Astonishing Value for Money
Can't believe the value for money for narrow bedside tables we bought. Astonishing that something so high quality and stylish is so inexpensive.
July 29, 2026
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
The shelves weren’t very easy to put…
The shelves weren’t very easy to put together. I needed access to parts that it was very difficult to access in order to screw it together. What looked like a starightfor and task actually took far longer than it should have and was very fiddly.
July 29, 2026
Reply from Futon Company
Hi Rebecca,
I'm sorry to learn the assembly experience was not smooth sailing. We would like to help - please contact us at help@futoncompany.co.uk for assistance.
Kind regards,
Prisca
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
Easy ordering
Easy ordering, prompt delivery, easy to build. Look stylish and have transformed my daughter’s room into a less cluttered and calm space. Brilliant result and good value.
July 29, 2026
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
Staff very helpful
Staff very helpful. As well as some tables I purchased a pot artificial plants. I decided when I got home that another would be a useful gift. I phoned, paid ( very efficient) and it was put aside for me to collect when I next went to York.
July 29, 2026
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
Good product offering exact storage I…
Good product offering exact storage I needed. Well made and attractive.
Kept informed of delivery
August 4, 2026
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
The staff at the store were extremely…
The staff at the store were extremely helpful. I was surprised at the veriety of items on sale.
Having purchased several items from the Tunbridge Wells store I can honestly say that the furniture is well made and easy to put together.
Well worth a visit.
August 4, 2026
Unprompted review
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
From ordering to delivery the process…
From ordering to delivery the process was outstanding. Can't thank them enough
August 4, 2026
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
Reply from Futon Company
Thank you for sharing your fantastic review.
Your feedback is much appreciated - we look forward to assisting you in the near future.
Best wishes,
Prisca
Reply from Futon Company
Dear Mrs McCormack,
We are sorry to learn of your delivery experience with the third party courier. we hope this does not leave a bad impression on Futon Company.
Kind regards,
Prisca
The products themselves were fine but poor courier used
The products themselves were fine. As expected.But the delivery couriers told me the wrong delivery date, which caused a day of waiting around unnecessarily, then when they did deliver my furniture they placed it directly on top of a vinyl record that had been delivered earlier that day, incredibly poor service and careless by the delivery company
August 4, 2026
Reply from Futon Company
Hi Alex,
We are terribly sorry to learn of this - we hope the third party courier does not leave a bad impression for Futon Company.
Kind regards,
Prisca
I'm afraid my experience was not good
I'm afraid my experience was not good. I bought the roll up futon for my grandson and his friends to use when they came to stay. In the end, only two people came so they used the sofas and the futon was not needed. In spite of the fact the roll up hadn't even been opened and laid on to try it out, the assistant would not allow me to return it. It's still in its original packaging in a cupboard.
July 28, 2026
Reply from Futon Company
Hi Penny,
We apologise for any disappointment caused - in line the returns policy, we do not accept returns on any sleepover products.
Kind regards,
Prisca
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