We had been looking for a while at ladder shelves and decided that, although they were a bit more expensive, the Futon Company had the ones that appealed most. We were not disappointed! Apart from o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Upon moving into our new house, we were slightly taken aback by how pricey reasonably good quality furniture can be nowadays. We went to Norwich one day and stumbled upon the little Futon store —... See more
Company replied
Having already bought a Futon sofa bed for our 'Chillroom' which doubles up for visitors. We attempted to move our old sofa into our recently bought bungalow, unfortunately the old sofa wouldn't pass... See more
Company replied
Delivery was quick and the product was well packed. Took about an hour to assemble (by two elderly people) and all the fittings are very good quality. The unit itself is a great space saving piece of... See more
Company details
Written by the company
Futon Company sells sofa beds, bedding, cushions, textiles, tables, storage, lighting, storage and futons. We deliver direct to your door across the UK. Buy online today or visit one of our retail stores local to you.
Contact info
2nd Floor, Doric House, 128-132 Station Road, E4 6AB, Chingford, United Kingdom
- 0345 609 4455
- help@futoncompany.co.uk
- www.futoncompany.co.uk
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent buy
Excellent buy! great quality and value for money. Delivery was very smooth. All Good!
July 24, 2026
Reply from Futon Company
Hey Hila,
Glad the Louvre Screen is perfect for your needs.
Best wishes,
Prisca
Beautiful product and delivered without…
Beautiful product and delivered without problems.
July 24, 2026
Reply from Futon Company
Hi Sarah,
Many thanks for sharing your feedback on the Igusa Large Folding Dresser Mirror design.
Kind regards,
Prisca
Lovely unique and affordable products
Lovely unique and affordable products, small charge delivery option too. Lovely staff in the Leeds store.
July 24, 2026
Reply from Futon Company
Dear Kay,
Many thanks for taking the time to leave us a great review.
Kind regards,
Prisca
Reply from Futon Company
Thank you Jim for your great review.
Hope the Leaning Laya Ladder Shelves look great.
Kind regards,
Prisca
Pleasant experience
Pleasant company to deal with. Quality furniture, quality specialised delivery. I’d happily purchase from them again in the future.
June 25, 2026
Reply from Futon Company
Dear Al,
Our team is always happy to help - thank you for sharing your kind words with us.
Kind regards,
Prisca
Quality and value
Clear webpages made ordering straight forward. Delivery service worked well, it all arrived on time and in good condition. I enjoy the quality and value of futon goods.
July 30, 2026
Reply from Futon Company
Dear Customer,
Thank you for sharing your brilliant review.
Kind regards,
Prisca
Reply from Futon Company
Hi Pa,
Pleased the Ditto Table design is perfect for your needs.
Kind regards,
Prisca
Good product. Shame about delivery company.
I like the product (king-sized Serrato bedframe, tatami mats and mattress) and found the staff at the Futon Company on Tottenham Court Road very helpful. The delivery company wasn't very professional, however with poor time keeping and communication skills, but the goods still arrived undamaged.
July 19, 2026
Reply from Futon Company
Hi Alec,
Many thanks for sharing your feedback with us - we will be sure to forward your positive review to the Tottenham Court Road Branch!
Kind regards,
Prisca
Spur of the moment purchase
Delighted with two very comfortable garden chairs that are brilliantly designed. Delivery well managed and quality excellent
July 29, 2026
Reply from Futon Company
Dear Sue,
Many thanks for sharing your feedback with us.
Kind regards,
Prisca
Pleasant shopping experience
Pleasant shopping experience. Quick and cheap delivery.
Overall would definitely use again.
July 29, 2026
Reply from Futon Company
Thank you for your 5 star review
We look forward to your next shopping experience with us.
Kind regards,
Prisca
Great Products when they're Right; Delivery on Larger Items Terrible
Products are mostly great but instructions were missing for one of them. Delivery company for larger products was terrible and should be changed. Nearly ran over my neighbour's garden next to the driveway and didn't seem to care much for the products they were delivering.
July 3, 2026
Reply from Futon Company
Dear James,
Many thanks for your feedback on the third party courier - we apologise on their behalf and will be sure to forward your commentary.
Kind regards,
Prisca
Reply from Futon Company
Dear Marion,
We are pleased the tables are perfect for your needs.
Kind regards,
Prisca
Attractive ladder shelf.
This lovely ladder shelf was delivered quickly and conveniently. It’s an attractive and sturdy item, which was easily put together by myself and my friend.
July 29, 2026
Reply from Futon Company
Hi Anne,
Thank you for sharing your feedback on the Rounded Narrow Ladder Shelf.
Kind regards,
Prisca
Stool - really poor quality
Ordered a stool, arrived on time but really poor quality. The wood was rough in places, generally wasn't finished well and we had to pay to return it for a refund!
July 29, 2026
Reply from Futon Company
Dear Julie,
Thank you for sharing your review. Please accept our sincerest apologies for the miscommunication. We will be sure your return is handled as expected.
Kind regards,
Prisca
Clear precise details about items to…
Clear precise details about items to purchase and easy to navigate website.
July 29, 2026
Reply from Futon Company
Thank you for taking the time to leave us a great review.
Kind regards,
Prisca
Nice stuff, nice people and service!
July 29, 2026
Reply from Futon Company
Thank you Sil for your 5 star review.
All the best,
Prisca
Excellent customer service we left the…
Excellent customer service we left the store
very satisfied and will visit again soon.
And Olly was exceptionally helpful and friendly
July 28, 2026
Reply from Futon Company
Dear Chrisanthi,
Your kind words have left a smile on our faces - we look forward to assisting you in the near future.
Kind regards,
Prisca
I am very satisfied with the nest of…
I am very satisfied with the nest of tables I purchased in Norwich and surprised and pleased at the low cost for delivery to South Wales.
This is not the first purchased from The Futon Company I've made I can recommend this company and it's merchandise whole heartedly.
July 28, 2026
Reply from Futon Company
Hey Brian,
We appreciate your continued support and hope the Nest of Tables look great.
Kind regards,
Prisca
Great products and fast delivery
Great products and fast delivery. One of the only providers of tatami mats in the UK, and they are good quality.
January 29, 2026
Reply from Futon Company
Thank you Samuel for your great review.
Kind regards,
Prisca
Ordered by phone in store and it…
Ordered by phone in store and it couldnt have been simpler , quick and seamless delivery , excellent quality product and great aftersales care
July 27, 2026
Reply from Futon Company
Thank you Terry for sharing your Futon Company shopping experience!
All the best,
Prisca
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