Ned was amazing getting my server completely adjusted after some corruption issues. I thought I would lose almost 2 years of progress and they made sure it all worked perfectly after moving my setup t... See more
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I had an issue with my new Valheim server. The server was showing as running, but I couldn't connect to it at all. I contacted GPORTAL support and alu responded very quickly. After a few checks,... See more
Company replied
Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more
Company replied
I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more
Company details
About g-portal.com
Written by the company
GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Contact info
Welfenstraße 22, 81541, München, Germany
- 069 380766670
- support@g-portal.com
- www.g-portal.com
4.6
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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I recommend G-Portal for game servers.
I have had a number of game servers with G-Portal since 2021, Since 2021, I have had a Scum server, and on occasions I will put up other game server, to try that game out on G-Portal, Support is second to none, Servers are very stable, I can honestly recommend G-Portal to you for your game server.
June 11, 2026
Unprompted review
Reply from g-portal.com
Hallo Domax
Thank you for your fantastic review and for your loyalty over the years! 😊
We're delighted to hear that you've been using various game servers with us since 2021 and that you've been so satisfied with both the stability of our servers and the quality of our support.
It's especially rewarding to know that you've continued to place your trust in us over the years and have chosen to try out new games on our platform. Long-term customer experiences like yours are incredibly valuable to us.
We'll be happy to share your kind words about our support team and server reliability with the entire team. Thank you as well for your recommendation – it truly means a lot to us.
We wish you continued success and plenty of fun with your current and future server projects!
Your GPORTAL Team 🚀
I just had an full wipe on my server
I just had an full wipe on my server, when this was not supposed to happen. I contacted support, and 10min, later, with great help from Nicholas from G-Portal support team, my server was back up running from a saved backup file. That is great support - thumbs up from me! :)
June 8, 2026
Unprompted review
Reply from g-portal.com
Hello Rune,
Thank you very much for your fantastic feedback! 🙌
We're delighted to hear that your issue could be resolved so quickly and that your server was back up and running again in no time thanks to the available backup. 😊
In situations like an unexpected wipe, we know how important fast and reliable support is. That's why it's especially great to hear that Nicholas was able to assist you within just a few minutes.
We will gladly pass your kind words on to him. Thank you for taking the time to share your experience with us!
We wish you lots of fun with your server and are always here to help should you need any assistance in the future.
Your GPORTAL Team
Bradf and Alu Caused medical crisis
Bradf and Alu intentionally tormented, terrorized and harassed me following me delivering legal documents stating that BradF never contact me again. When he violated the order, I reminded him and he intentionally shut down my server of 600 players and left it down two days in a row.
I sent more legal documents ordering them to stop tormenting and harassing me, and BradF said he didn’t have to obey the law. His belief of this is evident in his violent past, and the fact that he was never held accountable.
Bradf and Alu have been attempting to destroy evidence of their stalking, and harassment but I have key evidence proving that they not only seized unlawfully what is STILL my property, and that they were watching my personal details— access no mere support person should have especially without authorization or reason.
After attempting to get in touch with the legal team and that company, I found out from Waco Texas PD that BradF tried to file a charge against me for harassment.
He knowingly mocked my service-connected disabilites and made fun of my communication aids, too. He and Alu also caused a major health crises.
Gportal, D11 and FacePunch are all aware of these actions and the 9 years history of this person doing this to others yet choose to leave him in power and NOT even bother to reach out to those he critically injures.
I was a 2 year client when all of this happened. No problems except with those individuals, although the support team itself is mostly incompetent.
They answer quickly but never know what they are doing, the only exception to that is bo_g.
May 30, 2026
Unprompted review
Great customer service!
June 3, 2026
Unprompted review
Reply from g-portal.com
Hello Daniel,
Thank you very much for your wonderful review! 🙌
We're delighted to hear that you're so satisfied with our customer service. Positive feedback like yours is a great motivation for our entire team and shows us that our efforts are making a difference. 😊
Thank you for taking the time to share your experience with us. We wish you continued enjoyment with your server, and we're always here to help whenever you need assistance.
Best regards
Your GPORTAL Team
Lost Hytale mapp
I had a problem where I had to reset a 2.5 month old Hytale map. They were very helpful! I thank them again.
June 3, 2026
Unprompted review
Reply from g-portal.com
Hello Bence,
Thank you very much for your wonderful review! 🙌
We're delighted to hear that we were able to help you with your Hytale map issue. We understand how valuable a game world can be when so much time and effort has been invested into it, which is why we know how important fast and helpful support is in situations like this. 😊
Thank you for your trust and your kind words. It's great to know that you were satisfied with our support.
We wish you lots of fun on your server and are always here to help should you need any assistance in the future.
Best regards
Your GPORTAL Team
Reply from g-portal.com
Hello Nate,
Thank you for your review! 🙌
We're delighted to hear that you find our platform easy to use and that you're satisfied with your server's performance. 😊
Providing a user-friendly experience and stable performance is very important to us, so you can focus entirely on enjoying your gaming experience.
Thank you for sharing your experience with us. We wish you continued fun with your server!
Best regards
Your GPORTAL Team
Great experience so far
Great experience so far. No major issues. Everything is running great.
May 25, 2026
Reply from g-portal.com
Hello Landon,
Thank you very much for your wonderful review! 🙌
We're delighted to hear that you've had such a great experience with us so far and that everything is running smoothly. 😊
That's exactly what we strive for: providing a stable and reliable platform so you can focus entirely on enjoying your gaming experience.
Thank you for sharing your experience with us. We wish you continued fun with your server, and we're always here to help should you ever need any assistance.
Best regards
Your GPORTAL Team
FS25 DLC version mismatch fixed in minutes.
Had an issue with FS25 latest updated. One of the paid DLC's from the game had a version mismatch that i personally could not get fixed. made a support ticket, Alu from Customer Support jumped on the ticket and it was fixed within minutes. From making the ticket till it got fixed took 15 minutes. Amazing work.
May 31, 2026
Unprompted review
Reply from g-portal.com
Hello Kilian,
Thank you for your fantastic review! 🙌
We're delighted to hear that ALU was able to help you so quickly with the version mismatch issue following the FS25 update. We know how frustrating it can be when a DLC doesn't work as expected after an update, which makes it even better to hear that the problem was resolved in such a short time. 😊
We'll be happy to pass your special praise on to ALU. Feedback like this is a great motivation for our team and shows us that our efforts are appreciated.
Thank you for taking the time to share your experience with us. We wish you continued enjoyment with your Farming Simulator 25 server!
Best regards
Your GPORTAL Team
Great support
I had some trouble this memorial day with a server I had rented and made a ticket not expecting a response till tomorrow given the holiday and late hour. But Ned replied and was able to transfer my data over to a new box and resolve some FTP issues I was having.
I have been with g portal for a few years on and off and always come back primarily because the support team is always quick and helpful. Most companies seem to out source their support to people who don't know what they are doing but g portal is always knowledgeable and helpful in both the games they provide service for and their own hardware.
Thanks Ned!
May 25, 2026
Unprompted review
Reply from g-portal.com
Hello Bry,
Thank you very much for your detailed and fantastic review! 🙌
We're delighted to hear that Ned was able to assist you so quickly, even late at night on Memorial Day. We understand how important it is to receive timely support when dealing with server or FTP issues, and we're glad we could help get everything resolved quickly. 😊
What makes us especially proud is your long-standing trust and the fact that you continue to return to GPORTAL over the years. Your praise for the knowledge, professionalism, and helpfulness of our support team means a lot to us. Providing fast, competent, and personal support is exactly what we strive for every day.
We will, of course, pass your kind words on to Ned and the rest of the team.
Thank you for taking the time to share your experience with us. We wish you continued enjoyment with your servers, and we're always here to help whenever you need assistance.
Best regards
Your GPORTAL Team
As a 76-year-old I am not the most…
As a 76-year-old I am not the most computer literate person. The people in support were extremely patient and helpful. I am so pleased with the product and staff that I wish I could give 6 stars.
May 23, 2026
Unprompted review
Reply from g-portal.com
Hello John,
Thank you very much for this heartfelt review! 🙌
We're especially happy to hear that you felt well supported by our team. We believe that great customer service means taking the time to help every customer, regardless of their technical experience. 😊
Your kind words about our team's patience and helpfulness mean a great deal to us. Knowing that you're so satisfied with both our product and service that you'd like to give us 6 stars is a wonderful compliment for the entire team.
Thank you for your trust and for taking the time to share your experience. We wish you continued enjoyment with your server, and we're always here to help whenever you need assistance.
Best regards
Your GPORTAL Team
fast answer
fast answer, and also giving out every information that would helped at the same time. it was answered by nicholas of ur team.
May 17, 2026
Unprompted review
Reply from g-portal.com
Hallo Luunta
Thank you very much for your great feedback! 🙌
We’re really happy to hear that you received a fast response and all the helpful information you needed right away. That’s exactly the kind of support experience we aim to provide! 😊
A big thank you as well for your kind words about Nicholas — we’ll gladly pass them on to him. 🚀
Thank you for your trust and we hope you continue to enjoy your server!
Your GPORTAL Team
Super Team
KnowLedgable , friendly, fast and efficient. Fantastic support and honestly textbook example of proper tech support. hihgly recommended
May 15, 2026
Unprompted review
Reply from g-portal.com
Hallo Lucius
We’re truly happy to hear that you experienced our support as knowledgeable, friendly, fast, and efficient. Providing exactly this kind of high-quality technical support is what we strive for every day! 😊
Your kind words mean a lot to our team and motivate us to keep delivering the best service possible. Thank you as well for your strong recommendation! 🚀
We hope you continue to enjoy your server!
Your GPORTAL Team
Quality Service & Good Customer Support
I've only been using GPortal's services for a short time, but my experience has been a good one. I needed some help moving a server and Jessica (customer support) was on it within a few minutes and had my issue resolved. The service was both timely and done with professional courtesy. Thumbs up from me!
May 13, 2026
Unprompted review
Reply from g-portal.com
Hello Birmingham,
Thank you very much for your wonderful review! 🙌
We're delighted to hear that your first experiences with GPORTAL have been so positive. It's especially great to know that Jessica was able to assist you quickly and professionally with your server migration. 😊
Providing fast, knowledgeable, and friendly support is exactly what we strive for, so we're thrilled that this was reflected in your experience.
We will gladly pass your kind words on to Jessica. Thank you for taking the time to share your experience with us.
We wish you continued enjoyment with your server, and we're always here to help whenever you need assistance!
Best regards
Your GPORTAL Team
Customer service is king
Customer service is king, the employee bo_g and Ned who claims to be a supervisor has serious issues with what good customer service is and how they treat 10 year customers, instead of fixing the issue they want to argue with the customer! They need serious customer service training. I like G-Portal which is why I am so surprised with the snowflake attitude of these two employees of G-Portal. The question is do I stay or do I go to another platform and decline giving them anymore of my money? Do I let these two incompetent employees ruin a 10 year association with this company and lose all my stuff? I will have to seriously think on this. I would not recommend anyone to G-Portal services until they can get their house in order. Ned I challenge to get some customer service training and set a good example for bo_g.
May 10, 2026
Unprompted review
Reply from g-portal.com
Hello Shedrick,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that this was your experience with our support team. Especially after being a customer for such a long time, our goal is always to ensure that you feel respected, valued, and well supported. We regret that you came away with the impression that more time was spent arguing than working toward a solution.
We take feedback regarding our customer service very seriously, as providing professional and respectful support is one of our highest priorities. At the same time, we would like the opportunity to fully review the situation and understand exactly what happened.
Unfortunately, we are unable to clearly identify your case based on a public review alone. If you would be willing to provide your ticket number or customer ID, we would be happy to investigate the matter in detail and review the interactions internally.
We greatly appreciate the trust you have placed in GPORTAL over the years and would welcome the opportunity to address your concerns and learn more about your experience.
Best regards
Your GPORTAL Team
Some Issues, however
Some Issues with the server failing to start, However as with every experience i have with Gportal staff and services they are very prompt to get it up and running this time was no difference, prompt service and got my new game server up and running so my boys are able to start our adventures into a new game
May 9, 2026
Unprompted review
Reply from g-portal.com
Hello Edward,
Thank you very much for your wonderful review! 🙌
We're delighted to hear that we were able to help you quickly with your server startup issues once again. When you're looking forward to starting a new adventure with friends or family, it's especially important to get everything running smoothly as soon as possible. 😊
That's why we're happy to know that our team was able to get your new game server up and running quickly, allowing you and your boys to jump into your new adventure without significant delays.
Thank you for your trust and continued support. We wish you and your boys lots of fun in your new game, and we're always here to help whenever you need assistance.
Best regards
Your GPORTAL Team
Gportal is a good if not the best option
If you are looking for a reliable service provider, Gportal is a safe choice. I have had servers for two different games through Gportal and they have worked great for me, except for small "bugs" that have appeared during game updates. In these situations, the customer service has been really impeccable and above all really fast.
May 9, 2026
Unprompted review
Reply from g-portal.com
Hello Joni,
Thank you very much for your fantastic review! 🙌
We're delighted to hear that you've had such positive experiences with our servers across multiple games and that you consider GPORTAL a reliable service provider. 😊
Game updates can occasionally introduce unexpected challenges, so we're especially pleased to know that our support team was able to assist you quickly and effectively whenever issues arose.
Your praise for the speed and quality of our customer service means a great deal to us and motivates our entire team to continue delivering the best possible support every day.
Thank you for your trust and for sharing your experience with us. We wish you continued enjoyment with your servers!
Best regards
Your GPORTAL Team
Fastest ticket ever! (no sarcasm)
We wanted to migrate our US East server to US West. I submitted a ticket at 12:12am on April 30th. By 12:46am on the same day our US East cloud was de-activated our backup taken and I had already received a prorated credit for the remaining time which I used to spin up a US West server.
I have honestly never had a ticket resolved this fast before. Kudos to the g-portal team.
Edit: Fixed a glaring typo.
April 29, 2026
Unprompted review
Reply from g-portal.com
Hello Martin,
Thank you so much for your amazing feedback! 🙌
We’re truly happy to hear that the migration of your server from US East to US West went so quickly and smoothly. 😊
Having your ticket handled, the backup completed, and the prorated credit provided within such a short time is exactly the kind of service experience we aim to deliver to our customers.
A huge thank you as well for your kind words about our team — we’ll gladly pass them along! 🚀
We hope you continue to have lots of fun with your new server!
Best regards,
Your G-Portal Team
Jessica responded in a very timely…
Jessica responded in a very timely matter and was super helpful!
May 3, 2026
Unprompted review
Reply from g-portal.com
Hello Vince,
Thank you so much for your great feedback! 😊
We’re very happy to hear that Jessica was able to help you so quickly and that you’re satisfied with our support. That’s exactly how it should be! 🙌
We’ll gladly pass your kind words on to Jessica. Thank you for your trust and we wish you lots of continued fun! 🚀
Best regards,
Your G-Portal Team
Great Support Team!
Ned was to the point with my problem and provided the quickest and simple solution. This was not my first time I've been helped by gportal's support team. I've also had Amyg assist me with random errors/bugs in the same respectable manner.
April 30, 2026
Unprompted review
Reply from g-portal.com
Hello,
Thank you very much for your great feedback! 😊
We’re really happy to hear that Ned was able to help you quickly and efficiently, and that he found the right solution for your problem right away. That’s exactly how support should work! 🙌
It’s especially great to know that you’ve had multiple positive experiences with our support team — we’ll gladly pass your kind words on to Amyg as well.
Thank you for your trust and we wish you lots of continued fun! 🚀
Best regards,
Your G-Portal Team
Used this service many times already…
Used this service many times already and always worked perfectly, if I ever ran into a problem I got help very quickly and many thanks to sebastian.gemmi he was a magician in fixing my server
April 30, 2026
Unprompted review
Reply from g-portal.com
Hello AK,
Thank you very much for your great feedback! 😊
We’re very happy to hear that everything has worked perfectly for you so far and that you’re satisfied with our service. That’s exactly how it should be! 🙌
It’s even better to know that you received quick help when you needed it — we’ll gladly pass your special praise on to sebastian.gemmi. 🧙♂️✨
Thank you for your trust and we wish you lots of continued fun with your server! 🚀
Best regards,
Your G-Portal Team
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