GalaBid Reviews 

158
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform and website for being easy to use and navigate, making their experience smooth and efficient. The customer service and staff are frequently highlighted for their exceptional helpfulness, professionalism, and supportive approach. Many people appreciate the quick response times and immediate assistance provided by the support team, often available 24/7. The platform is often described as a life-changer for organizing events, with comprehensive support resources and real human assistance ensuring confident navigation.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and knowledge.... See more

Website

Users describe positive interactions with the website, consistently finding it easy to use and user-friendly,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting fast customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All employees from Galabid were super helpful from initial queries right through to end. Would highly recommend this platform as 24 hour support available and easy to set up even though i'm not tha... See more

Rated 5 out of 5 stars

Our small, family Campground does fundraising every camping season for a local charity. This year, we decided to host our first silent auction. We researched several online auction platforms and the... See more

Rated 5 out of 5 stars

Galabid and their team of help desk experts made it so easy from start to finish to run our first online auction in Italy. We have volunteers throughout the country and committee members were able to... See more

Rated 5 out of 5 stars

The event ran very smoothly. We had a lot of positive feedback from participants. We considered the even a success for us and Galabid was great at supporting us. Chat feature excellent. Collecting mon... See more


Company details

  1. Online Auction Service

Written by the company

Use GalaBid to run online silent auctions, raffles and crowdfunding campaigns. The platform is packed full of useful features for in-person events and exclusively online campaigns. GalaBid is powered by an intuitive dashboard and supported by a friendly and knowledgable support team. We are proud to be serving charities and individual fundraisers around the globe since 2011.


Contact info

4.9

Excellent

TrustScore 5 out of 5

158 reviews

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4.9

All reviews

(158)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

What a great FREE website

What a great FREE website! My partner was severely injured in an accident and we were able to use Galabid to help us list a bunch of donated items for a fundraiser for him. We were able to open up the auction online in advance, and then finish out with an in-person auction and update all the online postings in real time to keep people engaged from a distance. I ran into a couple of hiccups and reached out to customer support chat and they were SUPER helpful with very fast response times and able to walk me through things step by step. The website has instructional videos and everything and was pretty intuitive to use overall

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Effective & easy to use

Galabid and their team of help desk experts made it so easy from start to finish to run our first online auction in Italy. We have volunteers throughout the country and committee members were able to seamlessly sign in and add to the event. The platform of uploading descriptions and photos was very turnkey. We were so pleased with the offerings and service and will gladly use it for our next event. Grazie mille!

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

We have used this platform as a…

We have used this platform as a business for our yearly charity auctions for 3 years now and it's a life changer! Super easy to use and makes the payment of dozens of products super seamless. The support team are always on hand to help with anything and it's just genuinely a great platform.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

We could not be more impressed the…

We could not be more impressed the Galabid auction platform and their team. From start to finish, the process was incredibly smooth and user-friendly. The site is easy to navigate, too.
Galabid has exceptional customer service. Every question I had was answered quickly and with genuine care. Their team goes above and beyond to ensure that both bidders and organizers feel supported every step of the way.
It’s rare to find a company that combines top-notch technology with such a personal touch. I highly recommend this auction service to anyone looking for a reliable and professional online fundraising experience.

October 9, 2025
Unprompted review
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Rated 5 out of 5 stars

So easy to use!

This made our silent auction experience so much smoother! Our participants found it easy to use, and so did our team. Definitely recommend!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

It is rare to meet a group of people…

It is rare to meet a group of people who completely and absolutely want you to succeed in your auction/campaign and do everything they can to help you.

The team at GalaBid are such a team. Nothing was too much trouble.

The site itself is intuitive and easy to use.

September 6, 2025
Unprompted review
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Rated 5 out of 5 stars

The event ran very smoothly

The event ran very smoothly. We had a lot of positive feedback from participants. We considered the even a success for us and Galabid was great at supporting us. Chat feature excellent. Collecting money through Stripe was very efficient. We were very pleased with Galabid's technology.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

RayPort Campgound Fundraising for Christmas Daddies

Our small, family Campground does fundraising every camping season for a local charity. This year, we decided to host our first silent auction. We researched several online auction platforms and then settled on GalaBid. THEY ARE TRULY AMAZING! The site was easy to set up and the support team...I used three lol...was superb! We highly recommend GalaBid.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

excellent

This platform for charities to use for auctions etc is extremely good and easy to find your way round .the set up and management was not difficult and it produces a really professional product.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly easy to use and VERY user…

Incredibly easy to use and VERY user friendly from both the front and back end. Setting it up is a breeze, getting folks registered is a breeze, bidding, raffles, collecting donations are all a breeze!! AND their customer service is some of the best I have experienced anywhere. I cannot recommend Galabid enough for non-profits!

March 22, 2025
Unprompted review
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Rated 1 out of 5 stars

They take large percentage of the bid price as commission

They take a large profit margin of the auction fees and auction products for their own property at well above the going rate they also auctioned concert tickets that were sold out.

July 27, 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Dear Mitchell, I’m really sorry to hear that this is your perception of our service. I can assure you that it’s not a case of GalaBid charging large profit margins. The starting bid includes a donation to the cause, the cost to us to supply the item, and our margin, which funds our bookings team.
We never provide items like concert tickets we haven’t purchased and we’ve never once failed to deliver tickets to a winner. In many cases the tickets are sold out and no longer available to the public.
The satisfaction of our charity clients and their supporters is our priority, which is why we issued your refund without hesitation. This is also why we have been supplying auction items to thousands of charities for over a decade now. I hope this provides reassurance. If you would like to, please feel free to to email me and I can answer any outstanding questions or concerns. dbrannick@galabid.com.
Kind Regards, Dee

Rated 5 out of 5 stars

Great easy fundraising tool

Great easy fundraising tool!
Simple to upload items, clear how to run it on the night and payments were able to be made via Apple Pay making purchasing items simple for guests.

Thank you for making Gala Bid so freely and easily available for charities! As a small charity we are so grateful that the app helped us raise nearly £5,000 at our Charity Dinner which will enable us to continue the work we do across the UK.

October 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Would use again

I used GalaBid for non profit silent auction. It was easy to use and set up and easy for participants to take part. Pay-out was also quick and smooth,

October 16, 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Ewa, great to hear, thanks

Rated 5 out of 5 stars

It is a win-win for running fundraisers!!!

I have used GalaBid three times now and have loved it each time! The app is so easy to use and I LOVE the automated notifications that it sends the users. It is a win-win for running fundraisers!!!

October 11, 2024
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Bev, delighted to hear you and your supporters love the notifications.

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