GalaHotels.com Reviews 

Im also a victim of galahotels.com.
No room, no money....
Am angry!

Booked a room with them, they immiediately cancelled as soon as I put my card details in! I rang to get a refund and the lady said I would receive it back in 3 days I’m still waiting for a £210 refund after a month and a half, of which I haven’t had any luck with getting back! DO NOT BOOK WITH THIS COMPANY! Website should be shut down! My credit card company are now trying to handle it!

DISASTER and UNACEPTABLE EXPERIENCE. Worst holiday ever. Booked and paid in August with galahotel.com upon arrival in January, was notified that booking was cancelled as the hotel did not get paid. Had to pay again, contacted them without answer. Just imagine!!!!

DO NOT TRUST THIS COMPANY. I booked online in November for a hotel in Warsaw in January. They took the payment immediately. I arrived and they said the booking was cancelled in December. So I had to pay the rack rate for the hotel. I have emailed them to query and when I phone the number on receipt - it says sorry the caller is unavailable.

Yep, we are also victims of this disgusting organisation. Booked in October 2018, arrived at our 4.5 star Seville hotel on New Years Eve, and told by them that the booking was cancelled by Gala Hotels THAT morning! Paid AUD $1400. Currently trying to recover funds. Wish I had visited this site before October. Tell everyone - avoid Gala Hotels at all costs. Hope someone can work out a way to take these filthy crooks down. Empathy for everyone going through the same. Miserable thing to do to people who work hard for a holiday!

don't use them they are renting rooms in a hotel that is closet more then 10 years ago

Sorry guys - it's a scam.

We showed up to our Hotel in Hong Kong last and heard the booking was cancelled. The money came out of our account and we cannot get in contact with them. The phone number won't connect and the customer service forms kept dropping out

Tripadvisor have removed Gala Hotels from their platform in response to numerous complaints about this dodgy company, and so should Trustpilot. It seems Gala has just gone bankrupt after first banking money paid to them in good faith by mugs like myself and others here, and then cancelling the bookings without notifying us. The complaints against them are numerous, on many other sites, and like other people I am sure that these sharks will pop up again under a different name. All I can advise is to ask the disputes or fraud section of your credit card supplier to investigate. For myself, I'm never again going to use an online booking agency. Safter to book direct with a hotel, even if it costs a bit more.

DO NOT USE galahotels.com to book any part of your vacations or hotel stays. What happened to me was I pre-paid a hotel stay for Christmas night, 2018 at galahotels.com. I show up after driving 12 hours to get there and the hotel informs me that galahotels did not pay for the reservation and actually canceled the reservation seven days before Christmas and didn’t notify me. So I had to find a hotel Christmas night in Orlando and ended up paying approximately $200 for a crappy hotel because it was last minute. This is a common practice apparently for galahotels.com. Look at all of the recent reviews for galahotels.com. I repeat again do not use galahotels.com to book anything. They are a bunch of scammers and cowards. They are not answering their “customer support “ phone numbers. I wish I didnt have to give them the one star I did to leave this review!!!!!!!!!!

NOT TRUSTWORTHY GALAHOTELS.
We booked our Christmas break using GalaHotels.
On arrival at the hotel we were informed that the booking had been cancelled. Gala Hotels had taken the payment from us and did not pay the hotel which resulted in the cancellation. We were not informed of this until we tried to check in at the hotel.Gala Hotels have completely ignored all contact from us to resolve this. There is no answer to any of their telephone numbers. An absolute scam and I would advise everyone that they are most definitely NOT trustworthy!

Avoid at all costs, scam. Booked a hotel in Tenerife via GalaHotels 4 weeks before arrival, and when arrived there got told that my booking had been cancelled 1 week ago by GalaHotels, because they send this hotel an e-mail that their so called company ''Leonardo Travel'' got bankrupt, but the funny thing is that their website is still up and running and they keep scamming people! I wasn't notified about this cancellation at all by them and on GalaHotels website my booking was still active. Had to pay for the hotel again to stay. When I tried to contact GalaHotels by all of the numbers provided on their website, none of the numbers worked (obviously) and writing an e-mail to them is pointless as well, so I contacted my bank via phone, told them the situation, and after a week when I came back I visited my bank again and told the same thing again. Next day they contacted VISA for chargeback option and it was successful, I got my money back in 3 days. Stay away from this scam company.

FRAUDULENT COMPANY: GALAHOTELS.COM
I BOOKED AND PAID ON JULY4,2018, A ROOM AT HOTEL VILLA REAL, MADRID.
THE CONFIRMATION SAID THAT IT WAS BOOKED AND PAID BY HOTELBEDS.
WHEN ARRIVING ON JAN13,2019, THE HOTEL INFORMED ME THAT HOTELBEDS CANCELLED THE RESERVATION ON DEC18,2018.
ALL THE CONTACT AND EMERGENCY PHONES AND EMAILS OF GALAHOTELS DO NOT REPLY.
THEIR WEBSITE CONTINUES TO SELL AND ACCEPT PAYMENTS!!!
I INFORMED VISA AND MASTERCARD FOR THIS, BUT THEY CLAIM BUREAUCRATIC PROCEDURES!!!

We are also a victim of fraud from this so called company! We booked to stay in the Novotel in Cardiff in June, we booked in September as we are going to see Elton John and wanted to ensure we had a hotel. Called Novotel tonight to see if we could check in earlier than 3 to be told the reservation had been cancelled by gala on the 18 December. My husband has checked and they have taken the money. I have tried to call them but is says the number is unavailable and to try again later. I have raised a case but do not hold out much hope. My husband has contacted the bank who are going to look into this. It is disgraceful that they are able to get away with this. We can not afford to book another hotel. I am glad I called before hand rather than turning up to be told we do not have anywhere to stay! What a great start to the year. We are honest people, why should we be treated this way!

DO NOT use this company. We booked 3 nights hotel accommodation in Trinidad, Cuba only to arrive on 1st January 2019 to be told our reservation had been cancelled and our accommodation voucher was worthless. No notification had been given to us about the cancellation and no refund received. This caused huge problems for us on New Years Day in Cuba where all other hotels were charging premium walk-in rates we had no option but to pay. Gala don't answer on any of the telephone numbers listed, we have raised a case on the website and heard nothing, paid by debit card so bank have raised a dispute case also. This website should be closed immediately. Please warn others and book elsewhere.

They are very cheater.. please don't book anything through this so called Gala Hotel.
They will not reply you..n will take the money n they will cancel your booking

We booked and paid rooms for more almost 700 euro in October for a stay in late December. The reservation was confirmed by Galahotels.com.
When we arrived at the hotel the staff knew nothing of any booking. We tried to call several of the phone numbers on the GalaHotels website, but there was no answer on any of them. We had to find and pay another hotel.
When we got home we e-mailed GalaHotels, forwarding a declaration from the hotel that there was no room reserved for us. We heard nothing back from GalaHotels. A reminder e-mail also remained unanswered. This is the behaviour one would expect of a criminal organisation. Nothing has been reimbursed to my credit card.
I fail to understand how they can score 5 out of 10. I want my money back and would be happy to participate in a collective lawsuit against GalaHotels.

AVOID - Appears to be a fraudulent company. Back on December 6th 2018 I booked a 3 night stay at a hotel in Rome for January 2019. When I arrived at the hotel yesterday they had no record of the booking. Tried to contact Gala Hotels but their 'emergency' phone number and UK phone number don't work! I've raised a 'Retail Dispute' with my bank (Royal Bank of Scotland) but they can't say just now whether I'll get my money back.

I will be reporting this crime to Police Scotland when I return home.

They are cheaters. They take money & cancel the bookings before we check in.. We all have to raise voice against them.. It's a big scam.

14 december I ve booked a double room at Ibis Centro Milano with galahotels.com.
Same day the room was payed with my credit card 151,60 €.
31 december, when I ve arrived in the hotel, the personal desk in the hotel don’t have these reservation because It was cancelled.
We ve tried to call your Numbers of emergency but nobody answer the phone.
I don't receive the account and the lonely answer is they are working in my complain.
A total Fraud

This Gala hotels.com is just scam site.Confirmation email is totally no meaning. all of reservation has been cancelled without any information to customer.
皆さん　ただの詐欺サイトです　当然　返金もされません。決して使用してはなりません。Never use Gala hoteld.com