GalaHotels.com Reviews 

I booked room in Milan 1 month ago and I got the confirmation email after. Now I am in the hotel and the recepcionist said that someone cancelled my reservation 4 days after my booking. They don’t respond on phone calls (we called the 10
given numbers, all of the countries) Galahotels forgot to text me that they cancelled my reservation and they did NOT transfer back my money. Cheaters! They stole more than 100 euros. I hope they spend the money on pills... Foolish stealers...

Just reading reviews from others like myself who hAve been robbed by Galahotels!
Booked hotel room in November for a family event IN Feb paid upfront
phoned hotel directly on Wednesday to enquire about check in time
Imagine my shock when told that our reservation was cancelld by email on Dec 18th
i contacted the company in London who had sent the email (they act as a front for Galahotels) i was informed that Gala had gone into liquidation a few weeks ago
So where does this leave us customers??
BE WARNED DO NOT BOOK ANYTHING WITH GALAHOTELS.COM

Hi ALL. LETS GATHER Together for a group prosecution against gala. This happened to us as well and they stole 3,000 dollar from us ,by cancelling the reservations just before we checked in , during New Years evening.
If anyone is interested to gather together please write me in private. ! Thanks.
That’s the right thing to do to those criminals.

I booked with Galahotels.com in September 2018 for a London hotel stay in January 2019. I paid in full at point of booking. Gala cancelled my hotel booking in December directly with the hotel without my knowledge and without actioning a refund. Luckily I found out the day before I was due to travel to London for a special function as I called the actual hotel to request a room on a high floor. They explained there was no room booking as it had been cancelled. Luckily again, the hotel had availability, so I was able to rebook directly with the hotel, but that means I've paid twice. Galahotels.com phone number is not operational, neither do they respond to their own online webchat or the emails I have sent. In case you think this is a one-off, they have also done the same to two of my colleagues who booked through them on the same day. I RECOMMEND VERY STRONGLY THAT YOU DO NOT BOOK USING THIS UNETHICAL SHOWER OF A COMPANY.

DO NOT BOOK WITH THEM.
THE SITE SHOULD BE CLOSED!
WE ARE GOING TO HIRE A TURKISH LAWYER FOR GROUP PROSECUTION.
The same story with us. In November 2018 we booked hotel in Dubai for 12 days. Now in January 2019 we arrived in the middle of the night to hotel in Dubai. Our booking was canceled by them. No answers from them neither email, neither calls…
client from Prague

This site should get NO STARS!! It is still operating as I just checked to see if I could book.
We booked Sofitel Gatwick London in September for 1 night in January prior to a connection the next day.
The same story the hotel couldn’t find our reservation and we had to pay again. Fortunately they had a room. Otherwise we would have had to find somewhere else struggling with luggage late in the evening.
The site needs to be taken down immediately. We didn’t waste time contacting them due to reviews as it is so frustrating. All this upset when you should be feeling excited and looking forward to the holiday.

they robbed me . Stay away. They took my money and later cancelled my reservation and they do not answer my phone calls. It is a scam!

Booked a room with them and then called the hotel the next day and the reservation was there. Arrived at the hotel two weeks later and my reservation had been cancelled by them the day before. Had to find a room on my own with same day booking cost me a ton. This is a scam company. They would not return my calls or emails. Crooks!!!

Don't use Gala Hotel system for booking. I booked an Hotel with immediately payment. After few minutes my reservation was cancelled automatically. I never received refund and the never answered to mu complains!

The same thing happened to me I had used them before and it was ok. I booked two rooms for London in August and paid them full. The reservation was for January 2019. When I sent an email to the hotel to inform them that I was arriving late, they told me that the had no such reservation and that it was cancelled on 3/1/2019 due to lack of payment from the agent and also they said that they do not deal with either Galahotels or Leonardo which is a sister company. I have called the police but they said unfortunately they cannot do anything. I am hoping to get a refund through my bank.

Hope galahotels scum bags burn in hell! How can anyone be so cruel stealing decent people’s hard earned money. The upset on arriving to a cancelled booking is indescribable. Our only hope
Is to get the original booking costs back from our bank but that won’t cover the additional cost of the more expensive replacement room. DO NOT USE THEM
AND WARN EVERYONE YOU KNOW TO
DO THE SAME

A total scam!!!
I have used GalaHotels site before and i was quite satisfied!!!
In December i made a booking at a hotel in paphos though GalaHotels site. My card was fully charged but the booking was never confirmed and it presented as canceled!!!
I tried to called them at all of the numbers they had at their site with no answer at all!!! All the numbers were unavailable!!!
I sent several emails and openes cases at their site!!!Again no response!!!
Hopefully, my bank will reimburse the money but the site must be shut down!!! Is unacceptable to still be up and running and continue to deceive people!!!
STAY AWAY FROM GALA HOTELS SITE by all means!!!

Gala Hotels is a pure SCAM of a company. Booked a hotel in Cuba (Starfish Cayo Santa Maria) and on arrival were told that there was no reservation as it had been cancelled. A $12 phone call later, we could not determine why the reservation was cancelled and had to book a new room at full cost. Reading over the reviews - this company is despicable, ruining countless holidays. Please avoid!!

Hi all,
Being a recent victim of GalaHotels and reading similar reviews to mine is there anything we can do to get proper authorities on to these people?
My bank have refunded me my money but is still under investigation but I do not want to leave it at this?
Any advice?

We had also troubles with our rooms. We paid and when I arrived at the hotel our booking was 'cancelled' and luckily there were on Christmasday 2 rooms available and we had to pay again. I tried to put a complaint on their site after login but every time I raise a case the site denies it and says Oops we are sorry. All the telephone number, even the emergency number did not answer or were not applicable anymore!! They do not react on chatts or sms!
Claiming now fraud on my creditcard through the bank. they are going to refund the money for us.
So NEVER book with GALAHOTELS!! They are just thieves of your money! Someone should block this site!

The worst company ever. Don't by all means deal with galahotels. They really are a total scam!!!!!!! They took my money and canceled my reservation two weeks before I showed up to my hotel. Didn't find out until I got there and was told that my reservation had been canceled by these crooks. I also had to report them to my credit card fraud department because no one would talk or respond to me. Just a bunch of crooks

I have been affected by the same issue, paid and when I arrived at the hotel our booking was 'cancelled' and had to pay again. I have a case number but no update since the 31/12/2018 when I raised the case.
Found an employee on LinkedIn, he said he couldn't help but gave me another colleague's contact detailed who reads and ignores all my messages.
Claiming fraud through the bank but not holding out much hope i'll ever see the money again.

Don't use a company called "Gala Hotels" to book your discounted hotel rooms.I booked and paid in advance for a room for two dates at Birmingham airport and neither were reserved. I had to pay again and to date, after 30 emails, they have still not replied or contacted me. Pass this on to all of your contacts on email and face book and hopefully these scam artists won't have an opportunity to rip anyone else off

Fraudulent Provider - The money I paid GalaHotels for the hotel booking never got to the hotel, resulting in a cancellation. I found out only upon arrival that the reservation was cancelled and when I tried reaching out to GalaHotels to get a refund the phone numbers listed were disconnected and no one responded to any of my emails. Do not book with Gala Hotels.

SCAM total SCAM!! I cancelled my reservation after they changed the location of the accommodation unilaterally. Still, one month later I haven't received the money back.