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Rated 1 out of 5 stars

Absolutely appalling bought LED Bluetooth strip lights tried the first set wouldn't work with the remote, and not even compatible with Bluetooth! Contacted the seller who won’t accept them because the... See more

Rated 1 out of 5 stars

Do not buy from this company. Products are faulty. I am trying to return items and get a refund and no one is coming back to me. I wish I had checked Trustpilot first now having seen the reviews. I fe... See more

Rated 1 out of 5 stars

The Galaxify business address seems to be linked to afew. websites and I would be very suspicious of all. Trading standards have been notified dancing-cactus.co.uk dashcamplus.co.uk... See more

Rated 2 out of 5 stars

Product itself has been working fine for 2 months - the remote has now broken, all corroded inside, I've sent pictures and heard nothing back. They also like to email about fake giveaways to gain them... See more

1.5

Bad

TrustScore 1.5 out of 5

48 reviews

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1.5

All reviews

(48)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

It's a scam

Yep sorry people its a scam, took money item never sent they have not replied to any emails in the last 3 weeks

December 31, 2022
Unprompted review
Rated 1 out of 5 stars

Fraud/Illegal trading

The Galaxify business address seems to be linked to afew. websites and I would be very suspicious of all. Trading standards have been notified dancing-cactus.co.uk dashcamplus.co.uk washing-line.com myhairtrimmer.co.uk
galaxify.co.uk

December 18, 2022
Unprompted review
Rated 1 out of 5 stars

Refunds do not exist! Do not buy!

Do not buy from this company. Products are faulty. I am trying to return items and get a refund and no one is coming back to me. I wish I had checked Trustpilot first now having seen the reviews. I fear I have fallen victim to scam merchants. I have reported to Trading Standard, Citizens Advice Bureau and attempting chargeback claim with my bank. I feel so stupid!

December 15, 2022
Unprompted review
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Rated 1 out of 5 stars

Scam company AVOID. Reported

Bought 20 meters led strip. The website and the videos state your package includes 1xled strip. Only to receive the parcel and it was 4x 5 meters, with no connectors to join them, or instructors on how to do it.

Absolute rip off company (if you can call it that. I personally think it’s just a 1 man show that’s out to make a quick buck).

Reading the reviews it’s clear it’s all a scam. No contact phone number and the return address is different to the actual address which is leading me to believe this company is just playing middle man and scooping up a profit in the middle.

I was offered a refund if I returned the item (at my own cost), but I’m wise enough to smell a rat, and have no doubt that I’d have returned the item and not seen the refund. So I would have lost out twice. I seriously suspect is the scam they have going on. Which has clearly worked on other people reading these reviews. They’ve clearly been ripped to pieces on social media as they have deactivated what accounts they did have.

Currently working with trading standards to see what this company is playing at. Let’s see how much longer they can carrying on robbing honest hardworking people and getting away with it. It appears that they may have come unstuck on this occasion.

November 30, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Absolutely appalling bought LED Bluetooth strip lights tried the first set wouldn't work with the remote, and not even compatible with Bluetooth! Contacted the seller who won’t accept them because they have been out the packet!! how do you find out they’re working or not without trying them 😂😂 net alone the fact they have been Mis-sold as having Bluetooth connectivity! AVOID AVOID AVOID total joke

December 1, 2022
Unprompted review
Rated 1 out of 5 stars

Scammer

Scammer, sells faulty products and refuses to replace and refund them. Avoid at all costs

February 1, 2022
Unprompted review
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Rated 1 out of 5 stars

Ordered 20m of LED lights for my sons…

Ordered 20m of LED lights for my sons bedroom, I didn't realise they came in 5m strips and would need connecting. I contacted their customer service and asked if they sold connectors only to be told they were sold out and I could buy them elsewhere. I asked if they could tell me what it is I am looking for as I have no idea only to be told to visit an electronics store as they would guide me much better on what sort of connectors I needed. I would have thought the company I purchased the lights from could have told me the type of connector as need and not have to go elsewhere. Rubbish customer service. I would have thought they could at least send me a link to their sold out connectors so I can see what it is I'm looking for.

May 16, 2022
Unprompted review
Rated 1 out of 5 stars

Doggy Company

I bought 2 x 3mt lengths of Bluetooth enabled led lights. I received them, but not Bluetooth enabled. Contacted Galaxify and they insisted it was Bluetooth. The boxes don’t even say Bluetooth. Be very careful about buying from them. Don’t believe all the positive reviews.
I will contact Trading Standards to see if they will investigate. I don’t think I am the only one they have done in

March 28, 2022
Unprompted review
Rated 1 out of 5 stars

Scam.....

Bought two last year received poor quality, faulty. After many attempts yo contact thdm finally they asked us to return and they would refund money... No refund to this day. Web page taken down. No contact. Here they are again this year.. Advertising for Xmas. Do not buy. Makes me wonder how all these reviews complaining mine included arnt on there review list. Avoid!!!!

December 9, 2021
Unprompted review
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Rated 1 out of 5 stars

Disgusted

Disgusted. Ordered one of these "recorded delivery". Driver left a note saying put in our bin. Bin was empty.
Contact Galaxy projector and their response is check surrounding areas.
Reply telling them ive asked all neighbours and checked everywhere, not there.
They reply with "what is order number so we can check with courier"
6 days later i ask for an update, they reply with "courier left in mail room, please check surrounding areas"
Starting to think I've been scammed.

December 8, 2021
Unprompted review
Rated 1 out of 5 stars

Rip off scam company!!

Rip off scam company!!! Buyers beware, please do not waste your money. Cheaply made plastic products from China. Refund policy non existent. Bought light projector for a gift for my brother, cheaply made. Have been trying to contact their 'uk' based customer services, no response. Do not be caught out by this utterly shameful cheap company, they are not UK based they are based in China. Light in the box you should be ashamed of yourselves!!!!!! Disgusting!!!

April 16, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered the 360 galaxy projector…

I ordered the 360 galaxy projector before Christmas. Received nothing yet. So, this has been more than 3 months now.
I have tried to contact them, but was unsuccessful. Anyone has a contact e mail address please ? Thank you,.

March 23, 2021
Unprompted review
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Rated 5 out of 5 stars

Great mood enhancer while we are stuck indoors!

This was a lovely mood enhancing gift to myself while we are stuck indoors. I use the blue and green ocean wave effect and lasers while reading in my bedroom before bed. I love the Bluetooth music connection facility and find it is very relaxing and makes me smile. My first unit had an issue but was promptly replaced with no fuss. I would not hesitate to recommend this unit and company.

March 19, 2021
Unprompted review
Rated 5 out of 5 stars

Galaxy projector

At first I was disappointed with the projector as it was very noisy. After contacting the company and sending a short video for them to assess the fault, it was replaced immediately. Great customer service. The projector is great with different lighting options. Would definitely recommend this company. First rate.

March 4, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible quality

Cheap quality, the cable input connector broke, the USB cable broke after VERY light use, probably no more than 10 times in total.

When contacting them they offered 10% discount on the next purchase... well you can get them on eBay now for a lot cheaper than 10% off their full price!

STAY AWAY!

March 3, 2021
Unprompted review

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