GAME Reviews 

34,615
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 683 reviews, most reviewers were unhappy with their experience overall. People frequently complained about damaged product boxes, crushed items, and poor packaging that left their purchases unprotected during transit. Reviewers also experienced frustrating delivery delays, noting that pre-ordered items frequently failed to arrive on release day and tracking information was often unhelpful. The minority of people were satisfied with the quick shipping and smooth online ordering process when things went according to plan. Consumers appreciated finding good bargains on a wide range of products and occasionally receiving their purchases much faster than initially quoted. Some buyers also highlighted helpful support when dealing with delivery issues or getting prompt digital codes.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with customers highlighting contrasting... See more

Order

Reviewers highlight ambiguous aspects of order processes, as experiences vary significantly between... See more

Price

People report ambiguous experiences with price, reflecting a split among consumers regarding costs. On one... See more

Quality

Consumers find quality to be negative, consistently reporting disappointment with damaged and poorly packaged... See more

Reviews shaping this summary

Rated 3 out of 5 stars

3 out of 4 games I ordered were correct. The other was the correct game but wrong console. Reporting this issue online took much longer than it required as the chat bot could not understand the issue.... See more

Rated 3 out of 5 stars

I bought a £20 PlayStation voucher as 2 games I'd wanted were on sale and bundled together we just a pip shy of that so i could get both for a decent price. Bought and paid for the digital voucher and... See more

Rated 4 out of 5 stars

I have such a great experience. I placed an order, but I made a mistake, accidentally ordered a different figure, but the gentleman was so helpful and cancelled my order and finally I placed the right... See more

Rated 4 out of 5 stars

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system. My only issu... See more


Company details

  1. Gaming service Provider
  2. Computer Store
  3. Video Game Store

About GAME

Written by the company

GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.

Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)

Contact Customer Service

Contact info

  • Unit A, Brook Park East, NG20 8RY, Shirebrook, United Kingdom

  • www.game.co.uk

2.7

Poor

TrustScore 2.5 out of 5

35K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(34,615)

652 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

Terrible service my parcel has not been…

Good service from game, Terrible service from Evri as always, my parcel has not been delivered and is lost, Game helped massively with this, I contacted them and they fully resolved the matter for me by providing me a code of the game that went missing so I didn’t miss out the only criticism with GAME with this transaction is Evri I wish GAME would change courier

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service as usual.

Not ordered from game in while due to issues in the past, can confirm they are still horrendous! I ordered a game and paid £9.99 for next day delivery. Needless to say it didn’t arrive next day… don’t bother!

May 23, 2026
Unprompted review
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Rated 3 out of 5 stars

Evri as courier; don't order fragile items

Great price for the item ordered, but GAME uses Evri as a courier. I ordered an anniversary present for my partner; it's a collector's item intended for display. I was really disappointed that GAME didn't pack it better before it shipped, and that Evri was the courier. As expected, the item arrived damaged. Do not order anything delicate. Not only did they damage the box and its packaging, but the cards inside were damaged as well.

May 7, 2026
Unprompted review
Rated 4 out of 5 stars

Order went through without any issues…

Order went through without any issues and was despatched and arrived on time. I’ve used Game for many years and find them to be a reliable retailer. I do miss their old rewards system.

My only issue was trying to change the payment details as I had a new card, it wasn’t easy to make the change.

May 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Plastic bag delivery

Do not order from them. Your items will come damaged because they put them in a plastic bag and then state you cant get a refund because the box is just to protect the item inside. Well the law states different -

Consumer Rights Act 2015 - Section 9

(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of that kind are usually supplied;
(b)appearance and finish;
(c)freedom from minor defects;
(d)safety;
(e)durability.

I will not be buying from them again. A refund on the P&P is nothing. I still have damaged boxes.

May 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Fast Service

Ordering was easy the product was delivered the next day. The only fault I had was that the product was not delivered to the address I wanted it to go to for my nephew's birthday and arrived at my local post office instead. Customer service sorted this out and I was refunded on returning the goods I haven't downgraded the stars as it is unclear where the error occurred and I have used GAME before without problems.

May 1, 2026
Unprompted review
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Rated 1 out of 5 stars

I preordered a collectors edition of a…

I preordered a collectors edition of a game, which was stated as still in stock. Although a week after the order was placed i got an email stating it was cancelled due to them not having it in stock. They should keep note of how many they have to ensure they don’t take orders for the fun of it. And since it took them so long to realise their mistake the collectors edition was sold out of all other retailers. So thanks GAME, The service over the past few years has gotten absolutely dreadful. No more orders will be placed with GAME

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

Assassins creed , Under the waves

Assassins creed Shadows collectors edition was absolutely damaged and rubbish condition.
Game is not accepting my return cause said that is not reason.
Ordered another game,sent me opend game and with a s.it printed cover.
Deserved it closed all shops.
F..k o..

May 5, 2026
Unprompted review

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