GAME Reviews 

I ordered my son a new gaming chair and they sent me a desk considering this was for his birthday twice ive sent messages through the chat and both times im told 24/72 hrs but still waiting with a desk that is of no use

I am disgusted by your service.
I paid for next day delivery by dpd which cost £11.99.
You emailed me and stated delivery before 12 noon on Sunday ( tomorrow)
I contacted you on online chat as dpd tracker says Monday.
You lied and said it had been delayed as I spoke with dpd and my parcel is sat at the local delivery office right now awaiting delivery on monday because game actually conned me and booked a cheaper weekday delivery slot!!
You will not even contact dpd and pay what was supposed to be paid which I was charged for.
All I get is contact us once you recieve your delivery and we will reimburse the delivery charge.
How is this acceptable?
You email with a guaranteed day and before noon, then lie on web chat saying delayed.
And then will do nothing about it.
Well my daughters birthday tomorrow what do I tell her??

Prices are competitive with a good selection of products online. However that's their only good point nowadays.

Charging £4.99 for click and collect is completely bananas. Especially when it costs £4.99 for home delivery of standard items too.

You have to order online too, because their in-store stock is barebones at best.

To add to the negatives, it took 48 hours to process my small order, and for my £4.99 delivery fee I didn't even get first class post.

Game are backing themselves into a corner of complete irrelevance in today's market. Without changes they'll be gone in a few years.

Good prices but items arrived in plastic bag parcel, contents of bag were squashed, whether they were squashed before transit or during I'm unsure, pro tip guys if sending items that can be squashed use a box.

Was really good thanks

Avoid GAME for preorders as they take your money and then don’t deliver or even notify you to tell you what’s going on with your order.

Preordered items a month before launch, payment taken immediately but then never delivered and only told there was an issue when I chased them up about delivery timescales.

Item was a Collectors edition and now out of stock everywhere other than on resale sites for £100 more!

Customer service team totally disinterested. Still haven’t had refund.

fast service, nice website, delivered on time as promised

I ordered an item for a child's birthday. I paid £9.99 for next day delivery and waited in the entire day. I had an email in the afternoon saying the item is still being processed at the hub.

Easy to use website

Well I ordered the Lego car on pre-order and yes it turned up but the box was badly dented and the box had been crushed and just put into a Frasers bag with no bubble wrap or a cardboard box!
This was actually a birthday gift for my husband and I was angry!. The Lego inside was fine but the box was a mess!.. Game please think about your packing process please!!

Fast and reliable

I ordered 2 PlayStation controllers as a gift. (Not cheap). You are getting 1 star as you had Evri deliver them and the boxes looked like they had been stood on. If I knew you used that company I would not have order them through you. Not impressed.

Funkos arrived in time but were unfortunately damaged, I’d recommend that they use more parcel protection. Putting them in an actual box with parcel airbags, rather than just the post bag to prevent other customers having a similar experience

I play a lot ps5 games every time i go in the Nuneaton shop they never have the new games like the new James Bond game I think service terrible what’s the point of it even being open. Mr Tompkins Nuneaton

Ordered First Light the night before release - was delivered the next day by 12.30. Excellent.

They continue to use EVRI for deliveries which ends in disaster. Paid for next day delivery and what a surprise - nothing arrives. Game just fob you off and say it’s down to EVRI. And EVRI do even less. Add
To that you have to spend hours trying to get through to a BOT 🙈. Shocking lack of concern by two companies.

Good service from game, Terrible service from Evri as always, my parcel has not been delivered and is lost, Game helped massively with this, I contacted them and they fully resolved the matter for me by providing me a code of the game that went missing so I didn’t miss out the only criticism with GAME with this transaction is Evri I wish GAME would change courier

Easy to order and arrived on time

Not happy as paid for next day delivery now been two days amd still says on way