Gamesir Reviews 38

I currently have the GameSir Nova Lite. It is an excellent budget controller and works exactly like how an actual XBOX controller would perform. However, I can encounter difficulties with it but those can be fixed easily through the help of their Discord server or youtube videos that explain troubleshooting the controller or dongle clearly.

For a time, the controller was working great. But after about 5 months, the wire made it completely unusable. There was no other damage to the controller so I emailed the customer support about a replacement wire as it was within the warranty and have been waiting two weeks now with no reply. Sincerely disappointed. Do not scam yourself by buying this product.

I bought the G7 Pro ZZZ Editon from Amazon and was extremely pleased with it. Worked right out of the box on XBox. After 1 month the left TMR stick button (L3) stopped working. I contacted their Discord and showed a video of it which took 5 minutes, 2 days later a brand new one arrived.

Their customer support is top tear and the Gamesir Soul Discord User is extremely helpful. He noticed it was a defect right away and processed a new one right away. Gamesir is 100% a top tier company. Iv now ordered the Aimlabs 8K controller for my PC as I fully trust their controllers and them as a company. Easy to deal with and top tire customer service.

I had great experience with game-sir discord customer support I was able to help dissolving my issue with my G7 pro controller

Fimeware update for xbox has bricked the pad. And they do not have mac os software this is a useless company that cant even make pads with updated software work 100%. No point trying it on pc as using a friend on he said the pad is dead its only two weeks old too,,

Customer service is shocking your left to go back and forth through emails to try and get a refund absolutely ridiculous

best customer service, got my problem resolved instantly and clearly very7 great full

customer support is the best, my controller had an issue and the moment i wrote my issue they were so helpful and fixed it

I had trouble updating the firmware on the Nova 2 Lite so I could use the app to change settings and see charge status. Couldn't get it to work, hopped on the Discord server, was solved within minutes. Really good support!

The controller itself is also good, great value for the price. But the software and documentation are sub-par. Different versions, missing translations for Chinese UI (for the manual firmware update tool), unreadable manuals due to low resolution... it's all quite a mess.

Incredible products and very helpful customer support and relations. They are always active in the discord and happy to help when needed

Second edited review:
Wanted to update my review after the situation has been dealt with. After AliExpress and The Gamesir AliExpress store decided to NOT take any action. The staff from the discord server decided to help with the situation and offer a refund through AliExpress. I'm not sure why this wasn't prompted since the beginning but it took a week of constantly staying up late to be in contact with the chinese staff over at AliExpress. Anyways the refund did ended up going through. I thank the discord team for their help but it was truly a stressful situation to be in.

Edited/updated review:
Man oh man, my disappointment is immeasurable. After I bought my G7 SE and seeing no issues with it. I assume this experience would pan out for all their products. I made this review after I bought the G7 Pro and was asked by staff on discord to write a review. I was happy. UNTIL, it happened to me. For context; gamesir doesn't ship to me. So I had to rely on their official AliExpress store. All was well until 2 months later. I'm having this RT issue with the controller that renders it useless. I contacted the discord knowing happily they'll replace it. They went over some troubleshooting and then realised it's a physical issue. Asked where I got it from which I replied "AliExpress". They confirmed it was the official shop and told me to contact them instead. LONG story short. Neither the store nor AliExpress themselves are willing to refund. The store are extremely slow with their replies and are asking me to file for a refund when the option to do so is unavailable due to the fact I had my controller for 2 months and the window for return is only 15 days, and AliExpress straight up emailed me back after asking for proof that they don't believe my case warrants a refund. THEY DIDN'T EVEN WATCH THE PROOF VIDEOS THAT I SENT TO THEM SINCE THEY WERE ON YOUTUBE AND THE ONLY VIEW ON THEM IS MINE BECAUSE I WATCHED THEM BACK. Now I'm stuck with a $100 controller (yes I paid 100 cause of all the shipping and fees). Absolutely disgusting behavior and I'm very disappointed. If you're buying from their actual website. You should be good. But any third world country citizen, don't even bother.

Old review: 5 stars
I've bought two controllers from Gamesir so far starting with the G7 SE, then a G7 Pro. My friend bought a Kaleid Flux and we're very impressed by the quality. The Customer support are amazing and I don't understand why others claim it isn't. Any questions I have are answered swiftly in emails or on discord. Honestly recommend this brand as their controllers are top of the line and at a low cost!

Useless bought a controller of these guys and the left stick is broken.

Waited 3 weeks for this to come and now they won't refund me or anything or send me a replacement they want me to return it and wait 3 weeks joke

The controllers are made with the lowest quality materials... cheapest plastics

The box was torn and beaten like it had been hit with a baseball bat. The stand i got with it was bent in the opposite direction, and the controller had scratches and marks on it

My controller broke because some software glitch, then the customer service on discord were far and beyond to try to make it work. It didn't, but they manage to send a new one and were really nice in all the process. Thanks a lot.

I totally agree with the review below,stick with the official Microsoft controllers,you will spend time gaming instead of missing around with them though discord.I have had two G7 SE so far both with a known issue a disconnecting control.Which is extremely frustrating when you are playing competition FPS AVOID like covid!

AVOID, AVOID, AVOID.
Would give 0 Star if possible.
Gamesir customer service is not just atrocious; they also troll you. They will tell you to send in 5 videos of you trying out their troubleshooting instructions. When you do, they will ask you to repeat the previous solutions again, which didn't work. It is obvious that they are using customer fatigue as a strategy, hoping for you to give up. They will do whatever it takes to avoid sending you a replacement.

bought a Nova Lite from their official website and had some issues with tracking info. Their support was very accomodating via email (kinda slow) and on discord too. Their discord support is one of the most stellar from any brand I've ever seen. They're generally transparent with how they deal with things in there too.

controller works really well and the build quality is solid