Gardening Express Reviews 

I purchased 2 x Thuja occidentalis Brabant advertised as circa 140–160cm on 8 March 2026. When they arrived 3-4 weeks later), they were clearly not the advertised size, so I contacted the seller straight away to complain.
Rather than resolving the issue, I was asked to send photographs of the plants still in the box. We had already planted them immediately upon arrival because we didn't want them sitting in packaging and potentially dying, so this wasn't possible.
I decided to give them the benefit of the doubt and properly look after them. Unfortunately, by July 2026, both plants had turned completely brown and died.
So I received plants that were smaller than advertised, raised the issue at the time, and was then left with two plants that didn't even survive a few months.
Extremely poor experience and certainly not what I would expect when purchasing plants advertised as 140–160cm specimens. I would not recommend this seller and will not be purchasing from them again.

So easy to purchase plants I needed and at great prices. Problem was I purchased other plants too and now need to put them in the garden, at least we now have rain. The plants arrived extremely well packed and are of great quality. Thank you Gardening Express, I will be back again and again. Such a pleasure having a site and company you can trust when buying delicate items.

Terrible. No way of contacting them and 11 days after my order I haven’t received. More fool me, lured by their relatively low prices, but wouldn’t use again. Steer clear!

Easy to use website, great value on plants. Slightly delayed, but communication was good. Arrived well packaged and plants are fabulous

Terrible quality control, late delivery, and non-existent supportUnfortunately, this company is poor, and their delivery provider (DHL) is just as bad. I have ordered from them twice this year, and both orders suffered significant delays of over 15 days from the purchase date.First Order: Arrived covered in powdery mildew (fungus). The salvias could not be planted immediately and had to be heavily trimmed back to remove the disease before they could safely go into the garden.Second Order: Has been stuck in transit with DHL for 10 days, despite an automated email claiming it would arrive 8 days ago.When I followed this up, Gardening Express claimed they do not even recognise the shipment tracking number they issued. They told me a customer representative would take up to three days just to reach out to me.All in all, I will never use this company again. They suffer from poor quality control, terrible courier partnerships, and incredibly slow customer service. Avoid.

Great plants. Superb size and well-priced.

Don’t buy from here save your hard earned money made two purchases of plants they took weeks to arrive and turned up looking half dead I complained they have no contact number the chat only allows for one image upload at a time but they want a picture of invoivce label damage to plant the whole plant which they were sent then they go back to ignoring you and constantly send offers through to your email there customer service is shocking

Nice plants and shrubs delivered in good condition and sizes as advertised. Carefully packed and boxed for protection in transit.

Extremely disappointing experience – I would not recommend Gardening Express.

I regularly order plants from different online suppliers, but my experience with Gardening Express has been by far the worst.

I bought patio roses for £30, plus £6 delivery, only to see the exact same product reduced to £15 shortly afterwards. I contacted them to see if they would honour the lower price, but they refused. The order hadn’t even been dispatched, so I then tried to cancel it, but that wasn’t accommodated either.

When the roses arrived, they were dry and battered and looked nothing like what I would have expected to receive. I’m now faced with having to pay to return plants that I had already tried to cancel before they were dispatched.

But the part that really disgusted me was the memorial message that was included as part of their service. The message was intended for someone who had recently lost their mother. It had been scrunched up on a piece of paper and thrown into the package as though it were rubbish.

Thankfully, the order came to me first, so I was able to remove it before it reached the recipient. I would have been absolutely horrified if someone who was grieving had received a heartfelt memorial message presented in such a careless and disrespectful way.

I’ve ordered plants from many different suppliers and have never experienced anything like this.

Poor customer service, a refusal to cancel an order that hadn’t even been dispatched, dry and battered plants, and an incredibly insensitive handling of a memorial message.

For me, this is completely unacceptable. I won’t be ordering from Gardening Express again, and based on my experience, I would strongly recommend looking elsewhere.

This time the plants arrived in perfect condition but rather late. However, the company kept me informed about the progress, so it was ok.

What an expensive mistake buying from this company!!
Avoid like the plague!!
Placed an order for two variegated Viburnums. The order was placed on the 18th August and arrived on the 28th. These shrubs had not been grown in the pots they came in. When I came to plant them the soil fell away and the roots were bare. One shrub was a decent size the other was no more than a twig. I paid £63 including delivery. The delivery time is ridiculous in this day and age. They were packed well. Not to be able to talk to someone about my disappointment is very frustrating. This tells you the contempt they have for the customers. What good is a guarantee if you can’t talk to anyone to get a replacement. Never again will I deal with this company. A very upsetting experience.

Great care taken with delivery in heat wave means were healthy on arrival.

This is an awful company- communication is shocking, delivery is slow - in fact still not delivered- impossible to secure resolution on issues. My recommendation- do not buy from them.

A good reliable company, bought several plants and always pleased. This time was no different . Slight delay in delivery due to extreme heat and was well communicated. Will be buying from them again .

I should have learned a lesson from past experience, but I was gullible and gave them another chance. Crap service. My plants have just spent 8 days in a DHL Courier Depot and I still do not have them.

Easy to order. Communication is good and plants are excellent.

A first time using GE! Very pleasantly surprised. Became used to searching other online suppliers during lockdown and many of those have now become very sloppy regarding quality and service. GE, however, provided quality plants, very well packed for despatch and they used a courier service which cared about how carefully plants were carried and placed safely.
Will definitely search their online site again!

Where are my plants? I ordered 11 plants over a month ago and only 7 have arrived. I’ve tried contacting the company but all I can get is an Ai chat bot who says that my complaint has been passed on to a real human. I was told I should hear back in 3 days, that was 10 days ago. What a shambles.

Ordered several plants. Half were semi dead. Will not touch them again