Overall , good value but with some caveats. Delivery can be haphazard i.e. some orders delivered within 7 days others made at the same time over 2 weeks. Plants are packed into cardboard boxes,, so... See more
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About Gardening Express
Written by the company
In the unlikely event of a problem with your order you can reach out to us through our Customer Support Centre on our website. You can either submit a contact form by clicking the Contact us button or you could try our intuitive self-serve options by clicking on the purple button - either way gives you the opportunity to get in touch with our Customer Support Team.
New customers - please note, we supply millions of plants every year and at peak times and around bank holidays, there may be seasonal delays in delivery. We won't compromise quality and ship orders in the days preceding a long weekend for tender plants, nor will we ship houseplants during times of frost.
New gardeners, please remember prior to reviewing that certain plants might not be in bloom on delivery, plants and flowers having their own seasonal blooming periods etc including dropping their foliage for winter. Thank you for your support.
Contact info
Gardening Express, Three Elms Business Centre, Chelmsford, CM1 4TZ, Essex, United Kingdom
- www.gardeningexpress.co.uk
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A little disappointed
Usually items ordered in the past have been fine, but a little disappointed with the plants this time, l was amazing for the price, and I ordered bird seed in tubs to find l of the containers was split causing seed loose in the box, items are always packed very well, but could have been in transit,
I will never buy from them again!
My acer arrived with massive and obvious leaf scorch and since one branch has withered and died.
It was obviously sent out with the blackened leaves.
The plant I received bore and bears no resemblance whatsoever to the image on their website,
I’m not at all happy and advise you NOT to buy from this company but I don't think they care about bad reviews.
Plants arrived today looking half dead.
Plants arrived today looking half dead.
This is the first delivery of two orders, heaven knows what the second will look like?
The plants were reduced but are still expensive for what i got.
The plants I received bore and bears no resemblance whatsoever to the image on their website, had i seen these in a garden centre i would not buy them. I am unable to upload photos as my smallest resolution is to big to send.
They sell by false advertising
I’m not at all happy and advise you NOT to buy from this company but I don't think they care about bad reviews.
Beautiful healthy plants - exactly as described
I ordered 5 x Ageratum Monarch's Magic in the end of season sale, anticipating that mature plants would be difficult to package and unlikely to arrive undamaged. Yes a few stems had to be pruned off, but the plants very quickly recovered and are absolutely beautiful, buzzing with pollinating insects. Great product, the hype definitely matching the reality! Excellent service from Gardening Express.
Easy to order
Easy to order, good descriptions of the plants and deliver within leadtime
The long wait
Part of my order took a long time to come, and was damaged when it arrived, and I'm still waiting for the other part to arrive
A star online garden experience
Although a previous customer this time tempted with the special deals which could not be missed. Even with the delivery delays worth the wait. Garden Express did apologise therefore customer communication excellent. Overall would recommend Garden Express as an A* online service for your garden needs.
Plants are always great...well packed…
Plants are always great...well packed tiptop condition! They keep ypu up to date with delays etc
Packing is expensive especially as its Evri and my deliveryguy is very poor😬
The express in Gardening Express fooled…
The express in Gardening Express fooled me, two weeks later and no sign of anything being sent out so try getting your money back, I am told that they wont deal with me for some days and then it will take up to ten days for the monies to be returned. Appalling, do not use them at all is my advice and ask them why they are called Express! Its a joke
Excellent service
Excellent service, plants delivered on time and in good condition
I’ve ordered several times from Gardening Express
I’ve ordered several times from Gardening Express and have always been happy with my plants . They are very good value , arrive well packed and healthy . Delivery can be a little slow but given the quality and value of the plants it’s worth the wait .
I would definitely recommend this company .
Colour range could be better.
Fortunately, the plants suffered a lot less damage than the box! Reasonably healthy conifers, although there are a few small brown branches to cut out. I was a little bit disappointed with the colour range of the plants - one slightly gold, four very green and no blue. Still good value.
Great plants, excellent service.
Easy to order with clear information about plants, size of plant to be delivered and great prices. I was kept upto date with when the order was ready to be dispatched and when it would be delivered. As always, the packaging was excellent and the plants healthy and ready to be planted. Thanks.
Looking for that special plant?
Amazing selection of plants. Advice on preparation and care, most helpful. Items carefully and suitably packed for transit. Arrived in perfect condition.
Plants in excellent condition
The company kept me up to date with emails explaining that the plant delivery was delayed because of the heat wave. When they arrived yesterday they were in excellent condition. I was given a delivery slot of 2 hours and they were delivered during that time.
The website was easy to use and offered…
The website was easy to use and offered great choice. Although my plants took a while to be despatched, communication was exceptional and I received email updates on what was happening. When the plants did arrive, they were securely packaged and in very good condition. To be honest, by far the best condition of any plants I’ve bought on-line! I think you may have just gotten yourself a new regular customer!
Plants healthy and great quality
The plants took longer than expected to arrive. However the company sent regular emails explaining delays. The plants arrived in good condition and were an excellent size and quality.
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