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Garden Machinery Direct Reviews 

11,960
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the garden equipment is competitively priced, arrives well-packaged, and matches online descriptions perfectly. Many people also mention the exceptional helpfulness of the staff and the absolute ease of placing orders through the website. Furthermore, buyers appreciate receiving clear updates throughout the shipping process until items safely arrive. However, some reviewers were not happy with courier performance, noting instances where deliveries experienced unexpected delays or parcels were left in insecure outdoor locations. A few individuals also mentioned facing communication gaps or missing items upon opening their packages.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt arrivals and secure... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive well-packaged, in excellent... See more

Price

Users describe positive interactions with price, consistently finding the costs to be highly competitive and... See more

Service

Customers had positive experiences with service, consistently praising the efficient, prompt, and friendly... See more

Order

Consumers find order satisfaction to be high, praising the easy online ordering process and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You provide an excellent service, with an exceptional range of products. we are incredibly pleased with our purchase of a STIHL HLA 56 Cordless Long-reach Hedge Trimmer, at a price that could not... See more

Rated 5 out of 5 stars

The price was the cheapest out of all its competitors. The staff were helpful, friendly and super efficient. We collected the items from the Hereford branch and they were waiting for us. The whole pro... See more

Company replied

Rated 5 out of 5 stars

I ordered the wrong Lawnmower and contacted them, they could not be more helpful. Even though it was my mistake. They arrange to collect the item and refunded the money. From the moment my first orde... See more

Company replied

Rated 5 out of 5 stars

Excellent service. I ordered online and quoted 5 days delivery which was fine. However, I was ordering 3 year olds leaf blower and he was desperate for it. I called spoke with Cassie and it arrived ne... See more

Company replied


Company details

  1. Lawn Mower Store
  2. Construction Machine Dealer
  3. Garden Center
  4. Machine Shop
  5. Protective Clothing Supplier
  6. Safety and Work Wear Store

About Garden Machinery Direct

Written by the company

Garden Machinery Dealer of the Year 2025 Winners!
Expert Knowledge & Customer Support
Fast Delivery & Competitive Pricing
Garden Machinery Direct is a family run business founded in 1967; starting from humble beginnings the company has steadily grown and launched online in 1997 – with the slogan “quality machines at a competitive price delivered to your door step!”. Our experienced team of sales and service professionals have a wealth of knowledge and expertise to help guide customers in selecting the appropriate machinery for their requirements. This, combined with our comprehensive range of the market leading manufacturers products at competitive prices, has made us one of the UK’s top destinations for purchasing garden machinery online.

Whether you’re after something small like a pair of gloves, a brand-new tool for your garden, or want to splash out on an automated robotic mower that will mow your lawn for you, you’ll find it all at Garden Machinery Direct. Should you need any advice, our dedicated sales team with over 200 years of combined experience are available to assist you with no obligation at all, simply contact us.

Get to know Garden Machinery Direct

Written by the company

Expert Garden Machinery Specialists
We offer a comprehensive range of premium garden machinery, from lawn mowers and chainsaws to hedge trimmers and robotic mowers. As authorised dealers for leading brands like Husqvarna, STIHL, and more, we ensure the highest quality products.
Outstanding Customer Support
Our expert team has over 200 years of experience combined in the garden machinery industry. We provide personalised advice to help you find the perfect equipment for your garden or business needs. We're always happy to help with product demonstrations, setup, and troubleshooting.
GB-Wide Service with Fast Delivery
We deliver across GB with competitive shipping rates and fast turnaround times. Our online store is designed to make ordering quick, secure, and hassle-free.
Reliable After-Sales Support
Access spare parts, servicing, and repairs through our team of trained technicians. We also provide ongoing support to help you get the most out of your equipment.
Why Choose Us?
Thousands of satisfied customers trust Garden Machinery Direct for our reliable service and commitment to quality. We pride ourselves on offering competitive prices, expert advice, and an unbeatable range of products.

Free Delivery on Orders Over £100

Save more when you shop with us.

We offer free shipping on all orders over £100 to most GB addresses, helping you save on top of our competitive pricing. (Excludes certain Scottish addresses – see our delivery details for more information.)

Contact info

Trusted by Thousands of Customers

Shop Husqvarna, STIHL & more with free delivery over £100*.

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(11,960)

2,113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for your service

Thank you for your service. I placed a simple order online and your response was fast and efficient, and the goods arrived very quickly. Thank you very much for all that you do.

August 21, 2026
Rated 5 out of 5 stars

You provide an excellent service

You provide an excellent service, with an exceptional range of products.
we are incredibly pleased with our purchase of a STIHL HLA 56 Cordless Long-reach Hedge Trimmer, at a price that could not be matched online.
It arrived on time verry well packed, giving us confidence for future purchases.

August 25, 2026
Rated 1 out of 5 stars

Don't bother...

Spend £5 on amazon and they have your item shipped next day. Spend £600 with Garden Machinery Direct and you wont hear anything for days. Then they give you a delivery date for 7 days after the order. On that 7th day nothing arrives and you get told to wait another 3 days. It's poor service ultimately when they advertise a 5-day turnaround.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication throughout

Great communication throughout. Had a delivery issue with and the guys at GMD got it sorted for me quickly. Products arrived well packaged and as described. Great company, my new go to for garden equipment.

August 21, 2026
Rated 5 out of 5 stars

Competitive price and good shipping

Competitive price, and when whether my order would arrive on time as I hadn’t receive an update, they had already emailed me to apologise for a delay and the item had been posted next day, arriving well within the allocated time frame. Made all the difference!

August 21, 2026

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