I ordered an osakazuki maple, 150-200 height. As delivered it's big enough, but only just, at 150cm. It looks healthy, however, with new sprouts coming out of it. Delivery was a few days later than th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the only place I could find a mature rosemary plant. There were delays in the plant being ready for dispatch but communication was good. The plant appeared on our doorstep yesterday when it w... See more
Company replied
Just taken delivery of a Loquat tree (eriobotrya japonica). Really good condition, a little taller than I expected. (A nice surprise as online purchases are often not quite as big as images lead y... See more
Company replied
I am one happy camper, what an impeccable company. I spoke to a darling office lady named Shauna who provided me with helpful information before i make my second purchase. She kindly offered me a he... See more
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Company details
Written by the company
Wide selection of garden plants and trees in stock. Over 12000 products to order from our trade catalogue sourced from all over the Europe. Quick nationwide delivery. Seasonal Discounts up to 20%. We sell Conifers, Bamboo Plants, Hedging Plants, Topiary Shapes, Ornamental Grasses and many more. We also stock traditional terracotta planting containers as well as modern style plastic planters.
Contact info
Guildford, Woking , United Kingdom
- 0203 1375 159
- www.gardenplantsonline.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garden compliment for hedge row
Company maintained regular contact with updates on processing of item. Plant delivered was in excellent condition and decent size very pleased with everything. Would highly recommend this company.
June 17, 2026
Unprompted review
Reply from Garden Plants Online
Hi Mark,
Thank you for your kind review.
I am delighted to hear you are pleased with your plant you received as well as the communication with our team.
Your feedback is greatly appreciated!
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Great quality
Great quality! My banana tree is super sturdy and after 1 week a new leaf is already opening up! I will
Buy again from you guys!
June 15, 2026
Unprompted review
Reply from Garden Plants Online
Hi Francis,
Thank you for your positive review.
I am delighted to hear you are pleased with your new banana plant and it's growth already.
We look forward to assiting you again and thank you for the feedback!
Great company delivering a top quality…
Great company delivering a top quality product on time (and packed well). Would recommend for specialist plants
June 15, 2026
Unprompted review
Reply from Garden Plants Online
Hi Dan,
Thanks so much for your positive review!
I am delighted to hear you are pleased with you plant as well as our packaging and delivery.
We hope to assist you again in the future!
All good
All good, excellent product, my only negative was that it took quite a lot longer to be delivered than I had anticipated.
June 15, 2026
Unprompted review
Reply from Garden Plants Online
Hi Tessa,
Thank you for your review.
I am delighted to hear you are pleased with your order!
As for the delay, I can see this was extended over the time period we aimed to get this to you a the postcode was incorrect at checkot but we are happy it arrived safely to it's new home
washingtonia robusta arrived in…
washingtonia robusta arrived in excellent condition and looks great now its planted, delivery arrived on time really excellent service.
June 12, 2026
Unprompted review
Reply from Garden Plants Online
Hi John,
Thanks for your kind review, we really appreciate it!
I am so happy to hear you are pleased with your new Washingtonia Robusta as well as the service you received.
We look forward to hopefully assisting you again in the future
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First place I now go to when ordering plants! 👌🏻
I’ve used this company for the first time and couldn’t wait to place another order after experiencing their amazing customer service. I had the pleasure of dealing with Ruby and she has been so amazing, helpful and patient with my request that it gave me so much confidence in buying from them…
My first lot of plants arrived and they are beautiful! Can’t wait for the second lot to arrive! If you’re looking for instant impact for your garden it’s so worth that little extra for the size of plant, the quality of plant and the professionalism of both the company representatives down to the delivery staff! First class thank you!
June 13, 2026
Unprompted review
Reply from Garden Plants Online
Hi Selma,
Thank you for this lovely review, we so greatly appreciate it.
I am so happy to hear you are pleased with your first order as well as your positive words for our colleauge Ruby! She will be delighted to hear you were satisfied with her service as she had mentioned you were an absolute pleasure to deal with.
We are so grateful that you put your trust in us to place a second order and will be more than happy to apply a discount for you at your next purchse with us. We hope you will be be as satisfied with you next order as much as your last!
Splendid Bottle Brush Plant
I recently ordered a Callistemon Laevis. The plant arrived in full flower. “Bottlebrush “, looking very healthy. Beautifully packed. And delivered on promised date.
June 15, 2026
Unprompted review
Reply from Garden Plants Online
Hi Jean,
We are very grateful for your positive review.
Delighted you are pleassed with your beautiful Callistemon Laevis as well as packagine and delivery lead times.
Thanks again!
Great service and value for money
Ordering my 2 Musa banana plants was easy, delivery timescales were clear and the plants arrived in very good condition. I would certainly say that Garden Plants Online are very good value for money and have great customer service! Recommended I will certainly use again!
June 2, 2026
Unprompted review
Reply from Garden Plants Online
Hi Andy,
Thank you for your positive review!
I am delighted to hear you are pleased with your two new Musa plants as well as our deliviery and customer service you received.
We look forward to assisting you again for your next order with us!
Terrible service not wort any penny
Terrible service, plants delivered was nothing like those advertised, missing plants on delivery, dead plants. Reached to them straight on the day and was told that all will be replaced what was wrong but still not received it. Partial order was not ready from Italy and they were keep delaying delivery so I decided to request refund but after more than week still no money even when they state it was made week ago. Avoid unless you don't care about quality or if you get your delivery this or next year.
Edit to gardensevice comments:
- on 25th May you received pictures and description of problem with hydrangeas. Out of 50 sent (40 vanilla and 10 lime) 1 was missing and 7 poor quality. This is 16% of plants delivered.
- I have mentioned on 25th may email that neither plant is mature as per pictures on website
- I have email confirmation last week Wednesday 3rd June that refund is approved and will be with me by end of week. I called Friday 5th June that it's end of week and there is no refund and was advised that was typo and refund will be with me by Wednesday 10th June . On Tuesday 9th June I emailed to get confirmation whats going on with my return and only when I threatened of legal actions you sent me email after 16:30 that refund has been proceed on 9th June.
- on every email requesting details of poor plants I have referred you to my email from 25th of May. How many times you need to be told that 8 hydrangeas is affected and i now need additional refund of £167.10?
Get your facts together before you replay.
Appalling service.
Stop arguing with customers, listen to them, maybe one day your service will get better.
June 9, 2026
Unprompted review
Reply from Garden Plants Online
Hello Wojciech,
Your refund for your 20 Japanese Forest Grass has been confirmed and received. We made you aware of the extended lead time of these due to them not being ready yet in this size and as you were unhappy to wait further, we refunded you.
As per refund processes, refunds aren't automatically sent to your account the moment you request it. We advised your refund request was put through and chased it with our manager which was approved shortly after and was received within 7 business days from the day of approval. If issues with this you need to contact your bank as we have already sent proof.
Our customer service agent had asked you to clarify the exact Hydrangea varieties out of 40 Vanille Fraise and 9 Limelight you were having issues with so we could advise on options available for you and organise to reorder. We did not receive a response for a list of exactly what you were unsatisfied after another follow up email was sent, so were unable to help further until this is clarified.
If this was clarified, this issue would have been rectified sooner for you. Although you were not pleased about less than 10 items I'm not hearing the positives or complaints about the remaining 70 items of flowers, bark and compost received from us from this order which were definitely in good quality which we would like to clarify to our customers.
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Just taken delivery of a Loquat tree…
Just taken delivery of a Loquat tree (eriobotrya japonica). Really good condition, a little taller than I expected. (A nice surprise as online purchases are often not quite as big as images lead you to expect.)
Delivery wasn't the quickest, but this was made clear at point of order and I was kept up to date throughout. I'm happy to wait a few days and get a good quality plant.
Really happy with the price and the communication with GPO, from order to delivery. Recommended.
June 8, 2026
Unprompted review
Reply from Garden Plants Online
Hi Bob,
Thanks so much for your review!
I am delighted to hear your new Loquat tree exceeded your expectations and it's great to hear you're satisfied with our prices and communication from the team.
We really appreciate you sticking with us during the journey of getting your plant from our nursery in Italy and to you.
Stunning crimson bonfire peach tree
Although my delivery was delayed, when it arrived it was absolutely stunning. Well worth the wait. Was easy to order, good communication and the delivery service was great!
June 6, 2026
Unprompted review
Reply from Garden Plants Online
Hi Lola,
Thank you for your review.
I am so pleased to hear you are happy with your new Crimson Bonfire tree, as well as the communicatino and service you received!
Your feedback is greatly appeciated and we are thankful for your patience while we got your order to you.
Terrible service. Avoid.
I ordered a plant which turned out wasn't in stock and had to be shipped over from Italy. Fair enough. But it's now 10 weeks later and I still haven't got it. In that time I've been assured it's coming only to be let down. One time an incorrect plant was delivered. The next time a delivery didn't turn up at all. And the most frustrating one was when a similar type of plant was delivered with the labels switched to dupe me into believing I'd been sent the correct thing. I sent photos and they admitted the mistake. I no longer trust them to provide it so I've requested a refund which I'm still waiting for.
June 8, 2026
Unprompted review
Good website with a great selection
Good website with a great selection. My tree arrived looking very healthy. I also think prices seem very reasonable. Communication was excellent regarding delivery and a query I had. I only deducted 1 star because the time the delivery takes but now i know for next time. I can’t remember if it said that at the check-out but I think that would help to manage expectations. Other than that I highly recommend this company and will use again.
June 3, 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your review.
I'm happy to hear you're pleased with your new tree as well as our services and communication with our team!
As our plants are imported from our nursery in Italy, factors such as transport and sourcing may extend lead times a bit but we are so grateful you stuck with us through the journey.
We look forward to assisting you again in the future!
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I have no hesitation whatsoever in…
I have no hesitation whatsoever in recommending Garden Plants Online. I’ve now placed three orders with them and the quality of their plants is outstanding - far superior to what’s on offer in Garden Centres - stunning specimen plants.
May 22, 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your kind review!
We are so grateful you chose us to fulfill your orders and are beyond delighted you are happy with the specimens you have received from us.
As a token of appreciation, we would be more than happy to send you a promo code to apply on your next order if you can contact us via email!
Great quality plants
I bought a bougainvillea from Garden Plants Online and was impressed - it's a very healthy, good quality plant and a good size. It took a little time to arrive but they kept me informed and it arrived in good condition. Very happy!
May 16, 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your kind review.
We're happy to hear your Bougainvillea arrived in good condition and that you are pleased with your plant!
As our plants are imported from our Italian nursery, factors such as souring for certain varieties can extend the lead time occaisionally but we are grateful you stuck with us and are pleased with the result!
Great plants and service
June 6, 2026
Unprompted review
Reply from Garden Plants Online
Hi There,
Thank you for your review.
We are happy to hear you are pleased with our plants and service!
We hope to assist you again in the future.
Plants delivered in bad condition all…
Plants delivered in bad condition all wrapped up with broken branches. Will not use again.
May 24, 2026
Unprompted review
Reply from Garden Plants Online
Hi David,
I'm sorry to hear you are unhappy.
I can see on the 26th of May my colleaugue tried to reach out to you regarding the issue you had with your order in request of photos so we could assess the problem and help further, however, we did not get a response.
We would have liked to rectify the issue you had to ensure your satisfaction however we were not given chance.
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Excellent customer services, very healthy trees.
The order process was easy and I received emails regularly updating me on my delivery status, customer services answered any queriers quickly and provided care advice after I received my trees which are in excellent condition and the size I ordered.
June 3, 2026
Unprompted review
Reply from Garden Plants Online
Hi Valerie,
Thank you for your positive review.
I am delighted to hear you are happy with our service, communication and most importantly your lovely new trees.
We hope to assist you again in the furture!
Delivery was really long but company…
Delivery was really long but company explained this at the start and kept me informed and i was in no rush, then plant arrived and it was well worth the wait, great big size and healthy, delighted. Thanks
June 4, 2026
Unprompted review
Reply from Garden Plants Online
Hi Catherine,
Thank you for your feedback.
I am delighted to hear you are pleased with the size and quality of your plant you have received!
We apologise for the delay in getting this to you but are grateful for your patience and glad it was worth the wait.
Worst customer service
I have order 10 cypress Italian tree for over £1700
After confirming delivery date they couldn’t deliver in agreed date
When I tried to speak with Jack he hanged up the phone few times
Very rood
Never seen awful customer service
May 28, 2026
Unprompted review
Reply from Garden Plants Online
Hi Rami,
We're disappointed to learn that our terrible service resulted in you receiving 10 Italian Cypress trees worth over £1,700 within 13 business days.
We'll immediately investigate why our delivery team failed to invent a time machine and why Jack neglected to rewrite the transport schedule of an entire industry to suit a single order.
To note; after further investigating the calls, you had advised Jack you did not want to speak with him and wanted to speak to a manager, management were not available and as Jack could not assist further the call was terminated as per your request not to speak with him. We also would like to add, Jack is not “very rood” — while we assume you meant rude. Jack remains professional throughout all interactions and does not participate in unproductive exchanges.
On the bright side, the trees arrived safely, which is more than can be said for this review's relationship with reality.
We hope your cypress trees thrive for many years, preferably with fewer complaints than they were delivered with.
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