Gardens4you Reviews 

My email has been compromised by this company

Great experience. Plant arrived in great condition, in a lovely pot with my personalised messaged printed on a gorgeous piece of card. They also provided detailed instructions. I was nervous after reading some poor reviews but I am very happy I bought with them. Thank you plants for you:)

3 out of 4 plants (gifts) delivered. Upon realising one was missing, and it being shortly before Christmas, I emailed to see if the other would arrive on time. This was before Christmas, it's now near the end of January, and I have had no response from the merchant.
Would not recommend. Will not use again.

Appalling customer service. Supplied item with missing parts. Agreed refund then cut communication. Use them at your peril!

Persimmon I ordered was dead on arrival with no roots whatsoever when removed from pot and soil supplied.Taking the opportunity to take a photograph, I brought the plant in and laid it on the tiles of our kitchen for clear recording of the image. I contacted immediately only to be told that removing from the pot would have stressed out the dead stick. Be warned and do not deal with organisations that charge for providing a dead bareroot plant and then try to justify themselves.

My antivirus app flagged up that my account details had been hacked. Advice: change your password. I duly tried to sign in but my account is suspended and the UK website does not operate. I can do nothing.
I'm not aware that this has led to any fraud, but it is highly irritating to see the red alarm signal all the time. I either ignore it and risk overlooking another hack or check it out and waste time.

they sent half of my order ,and after 25+ emails eventually admitted there "mistake" still waiting for my refund... there contact number on PayPal is a "dud" , I have asked them on several emails to either post my remaining half of order, or send courier to collect half order from me and refund my money, there reviews on this site tells alot about this COMPANY,, BUYERS BEWARE, I only tried to cancel order AFTER,not Before your delivery to me of half of my order, it took you 25+emails and 3 days to admit to your mistake, I told ye to send the remaining part of my order, or arrange collection of half order ye sent to me and refund me my money, I had to make contact with PayPal to get a reaction from ye , so again BUYERS BE VERY AWARE OF THIS COMPANY READ COMMENTS LEFT BY OTHER CUSTOMERS ON THIS FORUM, please do not pre judge PayPal outcome unless they have contacted you before me, which is not there policy,I also only requested a refund from PayPal AFTER I asked you to arrange collection of the half order that you delivered , so your half stories will fool nobody, easy to see why ye have a poor rating with TRUST PILOT

The plants WERE AMAAAZING!! at first, I tried to contact their Email box and it had a problem but they fixed it immediately! It would be really nice if they could just add more description on how to plant them and how to care for them! but the delivery was really fast and the plants are super super cute!!!

Massively delighted by the top quality of a dwarf peach tree I bought from Gardens4You. It arrived soon, was really well packaged and when I opened it there was this beautiful, tall, healthy tree!

Received a very unhealthy plant that was considerably smaller than advertised on website, lots of back and forth emails with customer service asking for additional photos etc then told to wait until 30 days and come back - plant is now nearly dead so replied to customer service after 30 days but was told that the 30 day guarantee is now expired and they cannot access my order.

Prices might look good but quality of plants is very poor. Save yourself the time and shop elsewhere.

EDIT: Reply from company below is tantamount to gaslighting and is very far from a fair representation of the objective truth (I have the full email thread with this information), the plant has been unhealthy since arrival and my review is the reality of my experience yet I am being accused of being untruthful - not what I would expect from a reputable company and just another reason to avoid gardens4you.

EDIT (2): I requested either a full refund *OR* a replacement - I categorically never requested both (to say that I did is 100% a lie from gardens4you), I do not have crazy expectations and I do not want anything for free but I honestly feel like I have received extremely poor service and an extremely inferior product for the price that was paid - the only reason this issue is being aired in public is the total failure to resolve the problem via private email despite multiple requests. I was sold a plant that was both extremely unhealthy (it was not "light damage" to one leaf - another lie) and approximately 20cm shorter than advertised (it was not 4cm shorter - another lie from gardens4you - although I note the company have now edited their reply to remove this lie), the emails sent highlighting this issue were sent within the 30 day guarantee period (to say otherwise is yet another lie from gardens4you), there are two sides to a story but there is one email thread with all the basic facts of this issue so it's not really a subjective matter. To end this conversation from my side, I can only apologise to gardens4you for having unreasonable expectations and wanting to receive what is advertised on the gardens4you website.

EDIT (3): For the old order that was mentioned below the Aloe Vera was dead on arrival and the Dracaena was in such bad condition that is still not recovered over 6 months - I decided to give you another chance even though this order was mostly poor quality but it is a similar experience again only this time a lot of bad attitude for some reason. Nothing about this experience disturbs me, but I don't appreciate being lied to - you say the plant was young and would grow quickly but then it was my fault due to poor care that the plant did not recover - the plant was unhealthy when it arrived and if you cannot see this then you are either clueless on plants or you are being dishonest - either way not a company worth my time. It has been a very poor customer experience, if other potential customers can be forewarned before dealing with you then that is all I want.

Vast delivery DPD off the black wallnut trees about 2 foot high . Well packed a stick on eiter side .and a plastick bag around the pot . I have them repotted with a bigger pot some Dolomite and put them in the greenhouse for at least another year.

I have ordered from this company as they have a good range of plants which seem to be reasonably priced until they arrive and you see they are bare slips! Can beat going to a garden centre. Customer service poor also.

I bought a Tri-coloured Buddleia back in April 2020, the first season it didn't flower at all, but it has now got growing. Although the bush appears very healthy and I can't fault that, it looks like I've been sent 3 pink bushes in the pot and not "tri-colour."

I bought standard goldcrest trees last year, wanted to leave a review and attach a photo on their website how beautiful they are in a row with lots of large white pebbles, they've grown a lot. Unfortunatelly I can't review their products on their website and can't attach any photo here. They really made my garden beautiful!

Don't buy vines from them,only few inches tall came with dried tiny leaves,after few months still not recovered,waste of money local garden centres is way better choice for 16 euros you can get 1 meter tall with flowers and lot of fresh leaves on it.From them with delivery almost same price for dried tiny stick there no real photos of plants,there is no option to leave reviews on they website also. Wouldn't recommend to anyone.

Last year I ordered two “Hydrangea macrophyla Bouquet Rose shrubs” from this company, and while they arrived in good condition, now this year that they are finally in bloom, I can see they are actually white lacecap hydrangeas and are completely different from what I ordered. The company asked me if I “was sure” that I purchased these from them and not another company, to which I replied yes, because I only have two hydrangea in my garden and have the order receipt in my inbox. I politely asked for a refund, but they’re saying it’s “beyond the one year warranty” so there’s nothing they can do. Very disappointing experience considering I spent a year growing these only to them be completely wrong, and for them to then wash their hands of it and try to say it’s “past the one year warranty” is ridiculous when it’s clearly THEIR mistake, and has nothing to do with the health of the plants. As a customer in the UK our rights state that we have the option to receive replacement plants up to six years after purchase due to these possibilities, but they are refusing to help me. Of course they don’t ship to the UK anymore due to Brexit, so this is impossible as well. Avoid.

Update: This company is now trying to gaslight me in their response below by insinuating that it's *my* fault and that I must have purchased these plants elsewhere. I have already explained to them that I only own two hydrangeas in my garden, and both were ordered from them. I have the original receipt from them, quoted it in my original message to customer service, and sent them photos of how the original plants arrived. I grew these plants myself for the past year. To say that I bought them elsewhere is really funny. To continue this kind of petty jab at me over a £20 refund is quite sad, and I feel sorry for all the other customers they've taken advantage of. At this point it's not even about the money—it's about being treated like a liar.

The plants arrived earlier than expected and in pristine excellent condition! I ordered 2 bonsai and looked exactly the same as shown in the photo! The packaging are well thought of. Bravo! I even received a gift (yellow dahlia seed) from them as a thank you for purchasing the plants. Will definitely order again! 😊👌👍👍

I purchased 3 plants which arrived barely alive and my purchase ended up being a rescue mission.
I complained to this company and they basically told me that the plants suffer in transit and that i should try and save them.
I was under the impression because of the .ie address on the website that they were local but now realise the plants get shipped from overseas…no wonder they were almost dead!

REPLY: Erm..these plants needed more than a little water. The hydrangea was basically a stalk with 3 dead leaves on it. I'd happily show pictures here but I can't. These plants would never be put on display to sell in a garden centre...because no-one would pay full price for a dying plant. I regret buying from you and I will never do so again. I was unsatisfied by your response at the time and I wrote back to you telling you that I would write an online review if you didn't refund my purchase. You had your chance to resolve this and you didn't. I suggest you treat your customers more respectfully if you don't like poor reviews!

REPLY: 20% reduction is insulting. I told you that in an email which you chose to ignore. Now you are having a public spat with a customer when all you should have done is apologised and refunded me in the first place as other decent companies would. I bought plants in good faith and based on the “happy reviews” that pop up on your website. I didn’t buy plants to have to try and rescue stalks!
So you can let me know when you have issued my full refund and we can close this matter. Thank you!

8th July 2021: still waiting for my full refund.

1st May 2022: Plants didn't survive - never did get my refund and just for the record, the seller deleted all but one of their responses to me...they also edited their response to imply that they were clear all along about the transit - let me assure you this was never made clear!
Don't just take my word for it - have a read of the shockingly rude and defensive responses from their customer service people to see just how awful this company is to do business with.

To say I was shocked and disappointed at what I received, is a total understatement.
I basically got, something that wasn't much more than a branch.
And didn't have the courtesy to reply to 2 emails, which made the situation so much worse.

Will NEVER order again and would certainly never recommend

Very disappointed about follow-up, guarantee non existent.
No reply to emails.
Would not recommend.