Gateway - Everything Property Reviews 

1,678
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 519 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that team members are always approachable, friendly, and efficient when handling property inquiries. Consumers also highlight the exceptional customer care, clear explanations, and prompt response times, making the overall process smooth and stress-free. However, some reviewers were not happy with the rising service charges, feeling that the unexpected annual fee increases are unrealistic given the lack of visible property maintenance. A few other people also felt that general communication from management can be poor, pointing out significant delays in replies and unhelpful service experiences.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as professional, polite,... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting helpful support and efficient... See more

Customer service

Customers report positive experiences with customer service, highlighting prompt and helpful support from... See more

Response time

Users describe positive interactions with response_time, highlighting prompt and efficient service from... See more

Price

Reviewers mention negative feedback about price, highlighting excessive costs and unreasonable annual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue around if permission was required to install air conditioning unit on external wall of my property. This was time critical due to the installation being booked in a few days time from a c... See more

Company replied

Rated 5 out of 5 stars

Chay Rosson came to inspect my fire door recently and I couldn’t be more satisfied with his professionalism and knowledge. I had several questions to ask to which he answered all and clearly has a gre... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with my fire door inspection done by Chay Rosson. The inspection was carried out very thoroughly, with excellent attention to detail, and everything was explained clearly alon... See more

Company replied

Rated 5 out of 5 stars

Fire door inspection went smooth with Chay. Quick service, friendly and answer promptly to all questions. I heard from other buildings they always had some issues and lucky enough with me came on t... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,678)

504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chay the maintenance operative was…

Chay the maintenance operative was lovely. Didn’t mind my dog who became obsessed with him. Got the job done quickly and had a lovely chat at the same time! He also went through the findings and explained what needed doing.

July 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Kane Tomlin

Kane Tomlin
Great job on inspection, he explains all to me really well and I’m very happy about the report he made.
Thank you so much

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. The communication throughout was excellent, keeping us informed at every stage, and the onboarding process was smooth, professional and incredibly well organised. Everything was explained clearly, making the whole experience straightforward and hassle-free. A great team to work with, and I wouldn't hesitate to recommend Neve to anyone looking for a professional and efficient service.

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Chay rosson

Chay rosson
Done fire door inspection, very professional polite and helped with explaining everything

July 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Fire safety inspection

I just wanted to say kane tomlin from the who carried out the fire safety inspection on my door today was excellent. He was friendly, professional, and very helpful throughout the inspection. I really appreciated his positive attitude and the way he explained everything clearly.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Had my door inspected today

Had my door inspected today, don’t usually leave reviews but had to give credit where credit is due to chay rossom, was brilliant and very helpful,good to see gateway have good staff 👍

July 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Inadaquate

Would leave 0 stars if I could. Spoke to an employee about an issue she asked me to email information across. No one got back to me even though it was urgent. Not impressed.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fire door inspection - thank you Kane

A special thank you to Kane Tomlin who came from Gateway today to do a firedoor inspection - he was friendly, professional, gave a clear explanation of the outcome and action needed, and overall provided an excellent service.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Chay was a top bloke.

Chay was a top bloke.

July 21, 2026
Unprompted review
Gateway - Everything Property logo

Reply from Gateway - Everything Property

Good afternoon,

Thank you for taking the time to leave a 5* review! We greatly appreciate it.

Kind regards,
James

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Rated 5 out of 5 stars

Fire door inspection

Kane Tomlin sorted my firedoor inspection. Super easy and quick, knowledgeable and polite!

July 21, 2026
Unprompted review
Gateway - Everything Property logo

Reply from Gateway - Everything Property

Dear T Somaiya,

Thank you for your fantastic review.

It's great to hear Kane made your fire door inspection such a straightforward experience.

Providing a quick, efficient service while remaining knowledgeable and courteous is exactly what we aim for, and we're pleased this was reflected in your visit.

We'll be sure to pass your kind comments on to Kane.

Thank you again for your feedback.

Kind regards,
James

Rated 5 out of 5 stars

Today I spoke to Saffron

Today I spoke to Saffron. I had a couple of questions. She was polite and very helpful.
She wanted to make sure I had the right answers so said she would send email confirmation of our chat and the outcome. Very reassuring and she did as she said she would.
Thank you Saffron.

July 21, 2026
Unprompted review
Gateway - Everything Property logo

Reply from Gateway - Everything Property

Good afternoon,

Thank you for your wonderful review.

We're delighted to hear Saffron provided such a helpful and reassuring service.

Taking the time to make sure customers have the right information, and following up with confirmation as promised, reflects the high standards we strive for across our Estate Management team.

We'll make sure your kind comments are passed on to Saffron.

Thank you for taking the time to share your experience.

Kind regards,
James

Rated 5 out of 5 stars

Chay Rosson was professional and…

Chay Rosson was professional and personable whilst doing an efficient but thorough job. Top notch!

July 21, 2026
Unprompted review
Gateway - Everything Property logo

Reply from Gateway - Everything Property

Dear Matthew,

Thank you for your fantastic review.

It's wonderful to hear Chay delivered such a professional and personable service while carrying out a thorough and efficient fire door inspection.

Feedback like yours is always appreciated, and we're delighted he made such a positive impression.

Thank you again for taking the time to leave a review.

Kind regards,
James

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