GEMPORIA Reviews 

20,081
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,930 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently share that they love the extensive selection of stunning jewelry, rare gemstones, and remarkably affordable prices. People also appreciate the helpful product presentations and excellent overall service provided by the team. Shoppers frequently mention that orders arrive promptly and are well-packaged for safe delivery. Though some customers noted occasional issues with product quality not meeting expectations or matching online descriptions. A few reviewers experienced problems with broken clasps or items arriving damaged due to poor packaging. Other buyers also mentioned that returning items or dealing with occasional delivery delays could sometimes be frustrating.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful gemstones and wide range of... See more

Quality

Clients share positive opinions on quality, consistently highlighting the impressive craftsmanship and... See more

Price

Consumers find price to be positive, highlighting affordable and unbeatable costs across a wide range of... See more

Delivery service

People report positive experiences with delivery_service, noting that orders are consistently dispatched... See more

Service

Customers had positive experiences with service, highlighting efficient delivery and courteous staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

It's not just one thing Gemporia do well. It's many things. To be honest, you get that one on one service, they go far beyond most places to answer queries, from the authentication of the gemstones, t... See more

Company replied

Rated 5 out of 5 stars

The order was processed quickly and despatched the next day. Tracking enabled us to anticipate its delivery here in Spain via the local Correos. The item was a beautiful Aqua Jadeite Bangle, supplied... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,081)

1,914 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Service

Very helpful customer service, prompt delivery of order which was the CBD oil which I am currently trying out. Will have to take it for longer to comment on that.

July 18, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of customer service our team have provided, and we do hope that your are happy with your CBD oil purchase.

Do not hesitate to contact our team should you require further assistance, and we look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Quick and efficient delivery of a…

Quick and efficient delivery of a absolutely beautiful pendant.

August 7, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your pendant purchase.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Trusted company

I trust gemporia about what thay say about there products.Thsy have good prices and good quality.There pnp is good £3.95p and that's for as many items you order in the same day .And if you have a proble with there produts thsy will sought it out no problem .Great company susan

July 30, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

The prices are low the quality is good…well done gemporia

The prices are low the quality is good , the staff are very nice and I will always buy from gemporia

August 7, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 2 out of 5 stars

The item did not meet expectations

The item did not meet expectations, nor did it look anything like as good as the example shown on TV.

July 31, 2026
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Reply from GEMPORIA

Hi Jason,

Thank you for your review.

We’re sorry to hear that your purchase didn’t meet your expectations and that it didn’t look as good as you had hoped based on the TV presentation. We understand how disappointing this must have been.

Please remember that you’re welcome to return unwanted items within 30 days for a full refund.

We’re sorry for any disappointment caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

I bought a beautiful candle and two…

I bought a beautiful candle and two very unusual pieces from a geology collection,which are marvelous,with fossils that are millions of years old,excellent.

July 31, 2026
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Reply from GEMPORIA

Hi Barbara,

Thank you for your review.

We’re so pleased to hear that you’re delighted with your beautiful candle and the two unusual pieces from our geology collection. It’s fantastic to know that you’re enjoying the unique fossils and their incredible history.

We really appreciate your kind feedback and support, and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautifully wrapped and excellent…

Beautifully wrapped and excellent invoice details. Jewellery at such reasonable prices and excellent ethics.

July 30, 2026
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Reply from GEMPORIA

Hello,

Thank you for your review.

We are really pleased to hear how happy you are with your purchases and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Perfect

Perfect, beautiful pieces, great costumer service.

July 30, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear just how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of service our team have provided, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

I love all the jewellery on Gemporia…

I love all the jewellery on Gemporia but lately they have brought some beautiful designs in pendants and rings. Also some excellent gifts for family and friends and of course the fabulous candles and diffusers at excellent prices.

August 7, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear just how happy you are with your jewellery and Kimbie purchases.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

The design of the items that I received…

The design of the items that I received are pretty and easy to wear.

August 6, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchase, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

It's not just one thing Gemporia do…

It's not just one thing Gemporia do well. It's many things. To be honest, you get that one on one service, they go far beyond most places to answer queries, from the authentication of the gemstones, to the way it's made. No matter what you order, whether it be a small amount or big, you are treated the same. There isn't any snobbery, and that goes a long way. Over 20 years plus we have been with Gemporia, and will definitely not be going anywhere else.

August 5, 2026
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Reply from GEMPORIA

Hi,

Thank you for such lovely feedback.

We are really pleased to hear how happy you are with the level of customer service our team have provided, and we will be sure to pass you comments over to our team on your behalf.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Many years buying from Gemporia…

Many years buying from Gemporia excellent products,fantastic jewellry at unbelievable prices,customer service more than helpful,Company you can trust 100,%,plus you get 30 day money back guaranty, just try them you won't be disappointed.

July 17, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear just how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Gemporia's service when parcel went missing

Gemporia has been very helpful when my parcel containing an order seemed to go missing and didn't arrive when it should have. Gemporia checked with their courier and I checked at my end in Australia with local courier and parcel initially couldn't be located and then suddenly it appeared in Perth and went to the local courier and then finally turned up here yesterday - just over a month since it was ordered. Gemporia were onto it and kept in contact with me the whole time and I am grateful for their support. The beautiful ring I was waiting for was eventually worth the wait!

July 30, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear that your parcel has arrived with you safely, and how happy you are with your ring purchase.

We sincerely apologise for the delay with your order arriving with you, and please do not hesitate to contact our team if you require any further assistance.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Item as described

Item as described. Fast delivery

July 30, 2026
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Reply from GEMPORIA

Hi Paul,

Thank you for your review.

We’re delighted to hear that your item was as described and that you were pleased with the fast delivery.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 4 out of 5 stars

Been your customer for many years since…

Been your customer for many years since you started selling homewears, etc. Then you change to Gems TV and now Gemporia. Been a very happy customer and I trust your service and customer care is great.Quality of your products and jewellery are impressive.

July 29, 2026
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Reply from GEMPORIA

Hi Imm,

Thank you for your review.

We’re delighted to hear that you’ve been a loyal customer for many years and have enjoyed watching us grow and evolve over time. It’s wonderful to know that you continue to trust our service and customer care, and that you’re impressed with the quality of our products and jewellery.

We truly appreciate your continued support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Gemporia Simply the best

Gemporia, provides a pleasant and prompt ordering as dispatch service

I love how items I purchased are so well wrapped and secure in box..

I'm always delighted with any item I have purchased ...

July 29, 2026
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Reply from GEMPORIA

Hi Alison,

Thank you for your review.

We’re delighted to hear that you’ve had a pleasant experience with our ordering and dispatch service. We always aim to make the process as smooth and efficient as possible for our customers.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Very pleased with my purchase,

Very pleased with my purchase,. excellent value for money. Item delivered quickly.

August 4, 2026
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Reply from GEMPORIA

Hi Marjorie,

Thank you for your review.

We’re delighted to hear that you’re pleased with your purchase and that you found it to be excellent value for money. It’s also great to know your item arrived quickly.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

Mixed views

Mixed views. The delivery and return of one item was simple and efficient, however yesterday I wore the ring for the first time and already a ruby is lost. So another return will have to be made.

August 4, 2026
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Reply from GEMPORIA

Hi Elizabeth,

Thank you for your review.

We're pleased to hear that your delivery and the return process were simple and efficient. However, we're very sorry that you lost a ruby from your ring the first time you wore it. This is certainly not the standard we aim to provide, and we understand how disappointing this must be.

Please be assured that we'll pass your feedback on to our team for review. We hope we can resolve this for you as quickly as possible. If you need any assistance with your return, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Paul,

Thank you for your review.

We're delighted to hear that you were happy with your experience.

Thank you for your kind support. We hope you continue to enjoy shopping with us, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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