Get ConnectedReviews 

550
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, patient, and knowledgeable, often going above and beyond to assist with phone setups and data transfers. The service provided is frequently described as excellent, with many appreciating the clear guidance and efficient handling of upgrades and contract changes. Reviewers also highlight the exceptional customer service, noting the professional and friendly approach that makes complex technical issues easy to understand. However, some customers also noted issues with misleading information regarding contracts and network coverage, leading to dissatisfaction. A few other people also noted concerns regarding contract agreements or experienced difficulties when trying to resolve problems.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, patience, and... See more

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and describing it as... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and patience of staff,... See more

User experience

Users describe positive interactions with user experience, highlighting the helpfulness and patience of... See more

Product

Customers consistently note positive experiences with product, often seeking new phones due to damage or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been undecided as to whether to change our phones and Jordan in Whitchurch store was very helpful and not at all pushy . In the event a day later my husband lost his phone so we had to get a ne... See more

Rated 5 out of 5 stars

David is so very helpful and very patient, I live in south staffs but prefer to deal with David in Portmadog because he speaks clearly and I can understand him and he also very importantly gets me the... See more

Rated 5 out of 5 stars

I wanted to change my mobile phone contract and had used Abergavenny Get Connected previously. Robert was the employee working today. What an asset to the firm. He was knowledgeable, kind and extremel... See more

Rated 5 out of 5 stars

This company has a 'help everyone' policy, everything is carefully explained without being patronising, we are not all tech wizards!! Josh has just sorted out a new phone for me, transferred everythin... See more


Company details

  1. Cell Phone Store

Information provided by various external sources

We're Get Connected – the people friendly phone shop. We're the UK's largest privately-owned mobile phone retailer, with over 54 stores across the country. In 1998 we won the Gwent TEC business award for marketing; in 1999 we were the 10th fastest growing company in Wales and in the following year, 2000 we were the 2nd fastest growing company from a total of 51,000 businesses!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

550 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(550)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

My new I phone 11

I had been looking at getting a new phone for a while, and the quote from get connected in Bangor North wales smashed all of the others, giving me a saving of £355 over the 2 years from the closest one, so if you need a new phone look no further

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

A couple of months ago I went into the…

A couple of months ago I went into the Tonypandy store and dealt with a boy called Ryan who signed me up to a new phone contract switching from EE to Three, mentioned it would be straight forward to switch, 2 months down the line and still no switch over tried 2 sim cards and both weren't working. Tried contacting Ryan a few times no reply. So i called the store only to find out Ryan no longer worked there and dealt with a gentleman call Calum, I would like to say a big thank you to Calum for all his help and patience with me as I have nagged and nagged but he has now sorted the problem out for me. He's a credit to the business and wish him the best for the future in his career.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Melissa was extremely helpful today…

Melissa in the Crediton store was extremely helpful today when I went in for a new phone. She set it all up transfered everything. Talked to me so to make sure I understood how it works . Gave me all the time I needed. Would recommend to anyone. Thank you 😊

March 25, 2022
Unprompted review
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Rated 5 out of 5 stars

Porthmadog store is a blessing

Took out a phone on contract with Aaron a few months ago and whenever I need help I always pop in to see him. Anyone in north Wales should go and see him in Porthmadog. Easy clear and concise

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Bought a new phone from Aaron on Monday, came back on Saturday as my Facebook wasn't working! He's now sorted it out for me and i am very grateful

March 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Hereford store-

Hereford store-
I went into the hereford store looking for a phone, a lovely gentlemen called Joe and a female member of staff helped me choose a phone. They gave me pros and cons from a variety of phones and helped me choose one best suited to me. Even fitted my screen protector and case for me so I could walk out shop ready to use.
👏 amazing customer service! Thank you guys.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Bridgnorth get connected

I went into my local get connected shop on Thursday to purchase a new phone. I was seen by Geoff who was outstanding on helping me with my new phone. He gave me the best deal and switched me from EE over to Three as I’ve been having problems with them. Geoff was completely understanding and I can’t thank him enough for helping myself. Definitely recommend him!

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

John Griffiths Pontypool

Good Afternoon I felt I must write regarding the outstanding service I received in your Pontypool shop. My good friend David told me about the shop and the amazing chap John Griffiths, lovely chap and so very helpful. I travelled from Cardiff to get the VIP treatment. John was helpful to this old technophobe and I’ll be returning next week for my new phone.
John is an asset to your company and whatever you’re paying him is simply not enough. I’ve also emailed his manager Michael to pass on my feedback

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I contacted Evit last week as my contract had finished and needed a new sim. He was so helpful and gave me the best deal. Evit ported my number from EE to three and fixed any issues I had straight away.

February 10, 2022
Unprompted review
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Rated 5 out of 5 stars

I needed to renew my mobile phone and needed help

I needed to renew my mobile phone due to glitches although I still had almost 3 months left on my contract. Fortunately Jess was there and helped me search for the best deals, a phone to suit my needs and even transferring my photos, contact etc. over to my new phone. She was such a great help and I was really happy with the service I received.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service from David at Craven Arms

I had the most fantastic service from David at the Get Connected shop in Craven Arms when I needed help with two new phones. I am a long-standing customer with Get Connected but find phone technology confusing and David took the time to explain things very clearly, to set up the two new phones and transfer data onto them for me. As I need the phones for my business, his help was of vital importance to me. Thank you David.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

5 star Nicola @ Ledbury store

5 star experience @ Ledbury store today.
Nothing was too much trouble for Nicola, new I-phone all set up, screen protected and cased…Thank you!

Doug, a very happy customer.☕️👍

February 9, 2022
Unprompted review
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Rated 5 out of 5 stars

Pontypool Get Connected got me connected

I normally buy my phones from EE but I really don’t like the staff in Bristol shop. Someone told me about the Get Connected shop in Pontypool so I drove over the bridge to take a look. When I got to there shop there were a few people waiting but Jon assured me I wouldn’t be too long. What a great chap Jon is, he listened to what I wanted then recommended a great phone for me. He really could not of been more helpful. Im not great with technology but Jon moved all my pictures over. Even gave me some great advice on taking pictures as he’s a keen photographer himself. Great guy, great shop, great experience I just wish he was a bit closer.

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Elena in your Wellington shop helped me…

Elena in your Wellington shop helped me choose the best deal, and find the best phone for myself. I get nervous talking to new people but she made me feel relaxed and helped me understand what I was leaving the shop with. Thankyou again!!!

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Recently bought phone from Get…

Recently bought phone from Get connected Port talbot.
Excellent service from Melisa she couldn’t be more helpful with the purchase of phone explained every thing in detail
Thanks Melisa

January 25, 2022
Unprompted review

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